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ESD payment suddenly pending after weeks of normal benefits - anyone else?

Got some good news first - after 5 weeks of waiting and stressing, I finally got my unemployment claim processed! Had to get the governor's office involved to expedite things (sent them a desperate email explaining my situation), and magically my payments started coming through right after. But now I'm dealing with a new problem. I've been getting my weekly payments pretty consistently for about a month, but this week nothing showed up. When I check my eServices account, it just says "pending-additional information required" but doesn't tell me what information they need! Has anyone else had their benefits suddenly stop like this after receiving them normally for weeks? Did you have to do anything special to get them flowing again? I'm starting to panic about bills again.

Freya Nielsen

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Yeah, this happens ALL THE TIME with ESD. They'll pay you consistently for weeks and then RANDOMLY decide they need more information. Check your Notices tab in eServices - there's probably some notice there that explains what they want. Could be anything from identity verification to work search verification to questions about your availability. It's super annoying that they don't tell you directly what's pending!

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Ravi Kapoor

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Thanks for the quick response! Just checked my Notices tab and there's nothing new there, which is even more confusing. Do you think I should just wait it out or try to contact them?

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Omar Mahmoud

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Omg exactly the same thing happened to me!! Was getting paid for like 6 weeks straight then suddenly "pending" with no explanation. Turns out they randomly selected me for a work search review. Had to upload all my job search logs even though I'd been entering them every week already. So frustrating! Took almost 3 weeks to resolve and I almost got evicted waiting for them to fix it.

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Ravi Kapoor

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Ugh, that's awful! Did they ever notify you about needing the job search logs, or did you have to call to find out?

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Chloe Harris

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This is a pretty common issue that can happen for several reasons. The most common causes are: 1. Random work search review (they select a percentage of claimants each week) 2. Quarterly wage review (happens when a quarter ends and they verify no unreported income) 3. Employer appeal or protest filed against your claim 4. System glitch (yes, this happens more than they admit) You should call ESD directly to find out exactly what's happening. Unfortunately, their phone lines are notoriously difficult to get through - they open at 8am and are usually full by 8:05am. You might need to call right when they open and keep trying.

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Ravi Kapoor

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Thank you for the detailed explanation! This makes a lot of sense - especially the quarterly wage review since we just started a new quarter. I'll try calling first thing tomorrow morning.

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Diego Vargas

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I had pending payment for 2 months!!! called 47 times nerver got through. Emailed them 5 times no response. finally i went down to the WorkSource office in person and they couldn't even help me directly but at least told me what was going on. turns out my former employer was disputing my claim saying i quit voluntarily when i was actually laid off. complete BS but at least i knew what was happening.

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Ravi Kapoor

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That's horrible! I hope you eventually got it resolved. I might have to try the WorkSource route if I can't get through on the phone.

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NeonNinja

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I've been through this exact situation and wasted days trying to reach ESD by phone. I finally found a service called Claimyr that got me through to an ESD agent in about 30 minutes. You can check them out at claimyr.com - they have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Basically they have a system that keeps dialing for you until they get through, then they call you back and connect you. It was the only way I could actually talk to someone about my pending payment issue. Turned out there was a flag on my account that needed to be removed by a specialist.

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Anastasia Popov

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does this actually work?? ive been trying to reach esd for WEEKS and keep getting the "we're experiencing high call volume" message then it hangs up on me!

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NeonNinja

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@commenter - Yes, it does! I was skeptical too but it saved me so much frustration. My pending payment was resolved the same day I finally spoke with someone.

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Sean Murphy

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This happens frequently in my experience. I've been on and off unemployment over the past few years due to seasonal construction work, and about once every 8-10 weeks, there's some kind of random hold put on the account. One thing to try: log out completely, clear your browser cache, then log back in and file your weekly claim again. Sometimes there's a weird glitch where it shows pending on your end but ESD's system didn't actually receive all your information correctly. If that doesn't work, then yes, you'll need to call - preferably right at 8:00am sharp when their phone lines open.

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Ravi Kapoor

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That's a really good tip about clearing the cache and trying again - I'll definitely try that first! Never would have thought of that.

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Freya Nielsen

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BTW how did you get the governor's office to help with your claim?? I'm on week 7 of waiting for my initial benefits and getting desperate. Would love to know what you said that actually got results!

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Ravi Kapoor

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I sent an email to the governor's constituent services office explaining my financial hardship (about to miss rent, running out of food money) and included my claim ID number and contact info. I was really specific about how long I'd been waiting and the efforts I'd made to resolve it myself. Got a call from someone in their office within 2 days, and then magically my claim was processed a few days later. Definitely worth trying if you're in a bad spot!

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Chloe Harris

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Just a quick update based on other comments - the quarterly wage review is a very likely culprit since we just finished Q1 2025. This happens automatically in their system and often creates a 1-2 week delay while they verify no unreported wages. If that's the case, it should resolve automatically, but calling to confirm is still your best option.

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Zara Khan

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this is probably it. happens to me literally every quarter like clockwork. SO ANNOYING that they dont just tell us thats whats happening instead of making us panic about money

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Ravi Kapoor

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UPDATE: Finally got through to ESD this morning! You guys were right - it was a quarterly review thing. The agent said it should be resolved within 48 hours and my payment should come through by the end of the week. She also mentioned they're supposed to be implementing a new notification system later this year that will actually tell claimants WHY their payment is pending instead of leaving us in the dark. That would be a huge improvement!

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Omar Mahmoud

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Thanks for the update! So glad you got it resolved quickly. And a notification system would be amazing - only took them forever to figure out that might be helpful 🙄

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