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Whatever route you choose to get through to ESD, make sure you have your OAH appeal case number ready. Also take screenshots of your account showing the 'processed - paid' status for your claims. These will help the agent track down exactly what's happening with your payments. Request they send you an email confirmation of whatever action they take on your account so you have documentation.
Just want to update everyone that I finally got through to ESD today! There was indeed a payment block on my account that the agent was able to remove. She said it's a common issue after appeals - the judge's decision gets recorded but there's a separate step to release payments that sometimes doesn't happen automatically. She said I should receive all my backpay within 3 business days. What a relief!
did u try calling the offshore call center?? its different than the main number and sometimes u can actually get someone there. they cant fix everything but they can at least see whats happening with ur claim. i think the number was like 833-something
UPDATE: For anyone facing this specific situation (claim moving from adjudication to pending), I just spoke with an ESD supervisor who explained the current process. As of 2025, they've changed their workflow so that claims are marked as "pending" during final review after adjudication. The average wait time after this status change is 7-10 business days for a decision to be issued. The supervisor specifically said NOT to call repeatedly during this pending period as it doesn't speed up the process and just overloads their phone system. Instead, watch your Notices/Letters section in eServices for the determination letter. What will help: Make sure you continue filing weekly claims during this period so that once approved, payment can be issued immediately for all eligible weeks.
Thank you so much for this update! This is exactly the kind of specific information I was hoping for. So I should expect to wait about 7-10 more business days from when it changed to pending? That at least gives me a timeline to work with. I'll keep filing weekly and watch for the determination letter.
I hate how they make everything so complicated!!! I was on unemployment last year and EVERY SINGLE WEEK there was some new problem with the system. One week my password wouldn't work, the next week they'd say I didn't complete job searches even though I did. Then they put me in adjudication for TWO MONTHS with no explanation and I almost lost my apartment waiting for them to figure it out. The whole system is designed to make people give up. They don't WANT to help us.
While I understand your frustration, the system isn't designed to make people give up. Most issues stem from the massive volume of claims ESD handles with limited staffing. For technical issues like the one described here, there are usually straightforward solutions available. If you find yourself in adjudication again, request an expedited review based on financial hardship.
UPDATE: I called the automated line and filed my weekly claim by phone (thank you for that tip!!) and then tried again this morning after waiting 24 hours. I used an incognito browser window, went directly to the SAW login page (not through ESD or WorkSource), cleared my cookies first, and IT WORKED! I can now access both my ESD and WorkSource accounts again. For anyone else with this issue - don't make my mistake of trying to reset through each individual system. Go directly to secure.wa.gov and do it there ONCE. Thanks everyone for your help!
Excellent! Glad it worked out. This is exactly the right approach. For future reference, whenever you encounter login issues with ANY Washington state system that uses SAW (Employment Security, Labor & Industries, Department of Revenue, etc.), always go directly to the SAW portal first to resolve authentication problems.
Does anyone know if partial UI counts for the 3 job search requirements? I've been doing them just to be safe but my manager said I might be exempt since I'm still employed technically?
Good question! For partial unemployment, you still need to complete the 3 job search activities each week UNLESS you have a definite return date to full-time work (this is called "standby" status). If your employer indicated that your hours reduction is temporary and provided a return date, you might be exempt. You can check if you're on standby in your eServices account under the Job Search Requirements section.
I went through this exact nightmare back in October 2024. My partial UI claim was stuck in processing for almost 7 weeks. I called ESD probably 30+ times and either couldn't get through or was told "just keep waiting, it's normal." What finally worked was sending a secure message through the eServices portal specifically asking if there were any issues with my claim that weren't visible to me. Turns out they needed additional verification of my reduced hours even though my employer had already responded to them! Definitely keep filing those weekly claims. When mine finally got approved, I received all the back payments at once, which was a huge relief. The system really is broken though - they should at least tell us what's causing the delay!
I'm going to try sending a secure message right now! That's a great suggestion. Did you put anything specific in the subject line that might have gotten their attention? At this point I'll try anything.
This exact thing happened to me but with 2 accounts. The issue is that when they updated their systems a few years ago, some accounts got duplicated. The agent told me they see this A LOT. Whatever you do, don't create another account - it'll just flag you in their system and complicate things even more.
How long did the process take for you to get it sorted out? I'm getting worried about how long I'll have to wait to actually file my claim.
After I finally got through to someone, it took about 2 days for them to fix the account issues. Then I could file right away. But honestly getting through to someone was the hard part - took me almost a week of calling.
For anyone dealing with multiple ESD accounts, here's the official process: 1. Contact Technical Support at 855-682-0785 2. They'll need to verify your identity with SSN, DOB, and address 3. Explain you have multiple SAW accounts linked to ESD 4. They'll research which account has your claim history 5. They can then either recover your password for that account OR merge your accounts If you've changed emails/phone numbers since your last claim, they can update that info too. Just be prepared to go through identity verification.
The ESD system is COMPLETLEY BROKEN!!! I had almost the exact same issue in January. My employer reported my wages as 1099 instead of W-2 (which was wrong, I was an employee!) and it took ELEVEN WEEKS to get it fixed!!! The worst part is that no one at ESD would even admit there was a problem for the first 6 weeks!! I sent EIGHT secure messages before someone actually responded!!!
this happened to my sister too! her employer misclassified her and it was a NIGHTMARE to fix. the whole system seems designed to make people give up :
IMPORTANT UPDATE FOR 2025: ESD has a new "Data Correction Request" form specifically for wage and hour disputes that wasn't available last year. You can find it under "More Services" in your eServices account. This is IN ADDITION to filing an appeal, not instead of it. The form allows you to upload evidence like paystubs directly tied to the quarters in question. This might help resolve your issue faster than waiting for the appeal process.
To clarify for everyone: The official ESD claim progression is typically: Initial (application received) → Pending (waiting for review) → Processing (under active review) → Decision (approved/denied). However, claims can move back and forth between stages if additional information is required or if there are adjudication issues. The best practice is to continue filing your weekly claims regardless of the status shown. If your claim status hasn't changed for more than 3 weeks, it usually indicates there may be an issue requiring attention.
Processing means they're actively reviewing your claim, but final eligibility determination happens at the end of that review. Make sure you're completing your three job search activities each week and documenting them properly. That'll be important regardless of what happens with your initial claim status.
just throwing this out there but sometimes its ur bank too. my credit union holds esd deposits for like 3 extra days for "verification" or something. might be worth calling ur bank to see if theyve received anything that hasn't posted yet?
when i was on unemployment it was like this the whole time. first payment took like 4 weeks after approval, then after that it was pretty regular. hang in there!
THIS!!! First payment is ALWAYS delayed! They never tell you this when you apply but ask ANYONE who's been on unemployment and they'll tell you the same thing. It's like they have to manually approve your first payment or something. Complete garbage system!!!
UPDATE: I finally got through! After trying all your suggestions, what finally worked was using my tablet and connecting through my phone's hotspot instead of my home wifi. No idea why that made a difference, but I'm now able to start my claim! For anyone else facing this issue - try different devices AND different internet connections. Now I'm just hoping the actual claim process goes smoothly. Thanks everyone for your help!
Jamal Anderson
One more thing I forgot to mention - make sure you check the status of your amended 1099-G request regularly! Mine somehow got "lost in the system" and I had to restart the whole process again in March, which nearly made me miss the tax filing deadline. The ESD website is absolutely useless for tracking these requests - you have to keep calling them.
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Carmen Ruiz
•That's really good to know. Is there a specific way to check on the status, or do I just have to keep calling that tax line number?
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Zoe Alexopoulos
dose anyone know if we can deduct the interest they made us pay on the overpayment too? i had to pay like $520 interest on top of repaying benefits and i think thats so unfair when it was their mistake in the first place!!!
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QuantumQuasar
•Unfortunately, interest paid on repayments to government agencies generally isn't deductible on personal tax returns. I know it feels unfair, especially when the overpayment wasn't your fault, but that's the current tax law. You can only claim the base repayment amount.
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