Social Security Form SSA-1724 processing time - No response after one month?
So frustrated with the Social Security Administration right now! They took back about $2,850 that was owed to my mother due to what they called an 'overpayment' on her widow's benefits. I immediately filled out and mailed in Form SSA-1724 (Request for Reconsideration) about a month ago, and I've heard absolutely nothing back. Not even an acknowledgment that they received it! Does anyone know how long these Form 1724 reconsiderations typically take to process? Is there a way to check if they even received my paperwork? My mom is 72 and really needs that money for her medications. I'm starting to worry they just threw it in a pile somewhere and forgot about it.
21 comments

Kaitlyn Jenkins
Unfortunately, Form SSA-1724 (Request for Reconsideration) can take anywhere from 1-3 months to be processed, sometimes even longer in busy offices. SSA doesn't typically send acknowledgments when they receive these forms, which is frustrating. You should call your local SSA office to confirm they received it. Ask them to check your mother's record for any notes about the reconsideration request. If they can't find it, you may need to submit another one. Make sure you keep copies of everything you send them!
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Sydney Torres
•Thank you for the info! 1-3 months seems like such a long time when they've already taken the money. I'll try calling tomorrow, but I've tried calling before and never get through to an actual person.
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Caleb Bell
I was in a similar situation with my dad's benefits last year. After waiting 6 weeks with no response about a reconsideration form, I got nowhere calling the regular line - kept getting disconnected or waiting forever. I finally used a service called Claimyr (claimyr.com) that got me connected to an actual SSA agent in about 10 minutes. They confirmed they had received my form but hadn't processed it yet. Worth checking out their video demo: https://youtu.be/Z-BRbJw3puU - saved me hours of frustration!
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Danielle Campbell
•does this really work? i've been trying to reach someone about my husband's disability claim for weeks and keep getting hung up on after waiting on hold for like an hour
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Rhett Bowman
THE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!! I waited FOUR MONTHS on my reconsideration and they still denied it! Then I had to wait ANOTHER 3 months for the hearing. They took $4,200 from me for a so-called overpayment from 2018 that THEY calculated wrong in the first place. They're hoping you'll just go away!!!
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Abigail Patel
•same. took them almost 5 months to process mine. eventually got half the money back but not worth the stress tbh
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Daniel White
Try asking for a supervisor whenever you call - thats what I did after waiting 2 and a half months for my 1724 to process. Sometimes they can atleast look in there system to see if the form was scanned in yet. If you mailed it regular mail and didn't get a delivery confirmation theres no way to know if they got it.
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Sydney Torres
•I wish I had sent it certified mail now. I never thought about asking for a supervisor - that's a good idea. I'll definitely try that along with confirming they received it. Thanks!
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Nolan Carter
I work with SS issues for clients, and here's what you need to know about Form SSA-1724 reconsiderations: 1. Processing times typically range from 30-90 days, but can be longer with current backlogs 2. SSA does NOT send receipt confirmations for these forms 3. You can request an "expedited" review if there's financial hardship (sounds like there is) 4. Always keep copies of everything you submit 5. If your mother's medications are affected, specifically mention that when you call If you haven't heard anything by the 6-week mark, I'd recommend calling or visiting your local office with a copy of your original submission.
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Sydney Torres
•This is really helpful information - thank you! We're approaching 5 weeks now, so I'll give it another week and then try calling again. I didn't know about the expedited review for hardship cases. I'll definitely mention that and the medication issues.
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Danielle Campbell
My mom had same issue last yr they took like $3000 from her!! Form took like 2 months to process but we eventually got the money back. Call every week to check on status, squeaky wheel gets the grease lol
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Sydney Torres
•That's encouraging to hear you eventually got the money back! I'll definitely start being more persistent with calls.
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Abigail Patel
mine took forever to so dont worry yet. did u keep a copy of what u sent? always keep copies with SS stuff they lose everything lol
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Sydney Torres
•No, I didn't keep a copy 😫 Lesson learned! If I don't hear anything soon I guess I'll have to fill out another one and this time make copies of everything.
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Kaitlyn Jenkins
One more thing to try - if your mother has a 'my Social Security' online account, sometimes you can check the status of pending requests there. Not all reconsiderations show up, but it's worth looking. Also, if you resubmit, I recommend faxing it to your local office instead of mailing it - it generally gets processed faster that way.
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Sydney Torres
•She does have an online account! I'll help her check it tonight. And that's a great tip about faxing rather than mailing if we need to resubmit. Thank you!
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Daniel White
My aunt got hit with an overpayment notice too and we filled out that form. Took almost 7 weeks to get a response but then they rejected it for some stupid reason. Had to file an appeal after that which took another 2 months. The whole system is broken honestly.
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Sydney Torres
•Oh no, that's discouraging. What was the reason they rejected it? I'm worried they might do the same to us.
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Nolan Carter
To address your follow-up question: The most common reasons SSA rejects Form SSA-1724 reconsiderations are: 1. Missing supporting documentation (bank statements, evidence of expenses, etc.) 2. Incorrect completion of the form (missing signatures, dates, etc.) 3. Filing past the 60-day deadline 4. Inconsistencies between the form and other information in their system If your reconsideration is denied, you can request a hearing with an Administrative Law Judge, which is the next level of appeal. But that process can take several months to schedule.
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Sydney Torres
•Thank you for explaining the possible reasons. I'm pretty sure we filled everything out correctly and submitted it within the 60-day window. I guess we'll just have to wait and see, but I'm definitely going to start calling to check on the status.
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Ali Anderson
I'm going through the exact same thing right now! Filed my SSA-1724 about 6 weeks ago after they claimed my grandmother had a $1,800 overpayment, and still haven't heard anything back. It's so stressful when they take the money first and then make you wait months to even get a response about whether you can get it back. I've been reading through all these comments and taking notes - definitely going to try calling and asking for a supervisor this week, and I'll mention the financial hardship since my grandmother needs that money for her prescriptions too. It's frustrating that they don't even send a simple "we received your form" acknowledgment! Hang in there - it sounds like most people eventually do get some kind of response, even if it takes way longer than it should.
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