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Mateo Hernandez

Social Security survivor benefits - still waiting for deceased parent's final check after 2+ years

My mother passed away in May 2023 and I've been trying to get her final Social Security check processed since then. SSA sent me a letter stating she was due a final payment for May 2023 and included instructions on what form to submit (I believe it was the SSA-1724). I completed everything and submitted all the paperwork promptly, but here we are almost 18 months later with absolutely nothing. I've visited our local office twice and all they tell me is "the form has been processed and is pending." No further explanation, no timeline, nothing! Has anyone here successfully received a deceased relative's final SS check? How long did your case take to resolve? I'm starting to wonder if I'll ever see this money. Any advice would be greatly appreciated.

CosmicCruiser

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I went through this with my husband who passed in 2023. It took about 8 months to receive his final check, which was much longer than I expected. Have you tried requesting to speak with a supervisor at your local office? When I hit the 6-month mark with no progress, I politely but firmly asked to speak with a manager who was able to find that my paperwork was stuck in a processing queue. Once they flagged it as delayed, I received the payment within 30 days.

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Thank you for sharing your experience. I didn't think to ask for a supervisor - that's a great suggestion. Did you have to make a special appointment or could you request the supervisor during a regular visit?

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Aisha Khan

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omg the same thing is happening to me!!! my dad passed in 2024 and we STILL haven't gotten his last check. so frustrating!!!

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Ethan Taylor

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This is unfortunately becoming more common. The SSA is severely understaffed and these death benefit claims are getting backlogged. I recommend both of you call the national SSA number and specifically request a "critical payment" status review. Explain that it's been well beyond the normal processing time (which should be 60-90 days max). Be persistent and document everything - get the name of every person you talk to and the date. Sometimes the forms get misplaced in their system and need to be resubmitted.

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Yuki Ito

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after my wife died last year it took 6 months to get her final check. the ssa is just really slow with everything these days. you might have to just keep bugging them about it.

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Carmen Lopez

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I've been in the exact same situation with my father's final check and finally got it resolved last month. My advice is to stop going to the local office - they often don't have the authority or ability to expedite these claims. Instead, I'd suggest trying Claimyr (claimyr.com) to get through to an actual SSA agent on the phone. It helped me bypass the endless hold times and disconnections. You can see how it works here: https://youtu.be/Z-BRbJw3puU Once I got through to a phone agent, I explained that it had been an unreasonable amount of time, and they were able to locate my father's final payment in their system and release it. The payment arrived about 2 weeks later. Sometimes you just need to reach someone who can actually look into the specific issue rather than giving you a generic response.

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Thank you for the suggestion! I'm definitely going to check out that service. The local office has been completely unhelpful and I've given up trying to call directly because I can never get through. Did you have to provide any additional information to the phone agent beyond what was in the original paperwork?

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Carmen Lopez

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Just have your mother's Social Security number, death certificate information, and a copy of the form you submitted (if possible). The phone agent asked me for the approximate date I submitted the original paperwork and which office I submitted it to. Having that information ready helped them track down the status quickly. Good luck!

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Andre Dupont

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When my aunt died I NEVER got her final check!!! They kept saying they were "processing" it but after a year I gave up. The whole system is BROKEN and they DON'T CARE about helping families after someone dies!!!!!

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QuantumQuasar

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While I understand your frustration, I don't think it's accurate to say they don't care. The SSA is dealing with a massive backlog and staffing shortages post-COVID. That said, you shouldn't have given up. There's no statute of limitations on claiming these benefits as long as you have the proper documentation. Even now, you could potentially reopen your case. For the original poster: Make sure you're following up with the Payment Center, not just your local field office. The field offices don't process these payments directly - they forward the paperwork to specialized Payment Centers. You can ask your local office for the contact information for the Payment Center handling your region.

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Ethan Taylor

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This is happening far too often. Here's what you need to know: 1) The final payment after death typically should be processed within 90 days if all paperwork is in order 2) After 6 months, this is considered a "delayed claim" and qualifies for special handling 3) Local offices don't actually process these payments - they're handled by regional Payment Centers 4) You need to specifically request a "dire need" or "critical case" designation due to the excessive delay I would suggest calling the main SSA number (1-800-772-1213) early in the morning (they open at 8am) and specifically stating that you need to speak with someone about a significantly delayed underpayment for a deceased beneficiary. Use those exact terms. When you get a representative, ask them to check if your form was actually forwarded to the Payment Center and request a follow-up call with a specific timeframe for resolution. If that doesn't work, contact your Congressional representative's office. They have caseworkers who specialize in Social Security issues and can often get results when individuals can't.

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This is incredibly detailed and helpful! I had no idea about the different processing centers or the "dire need" designation. I'll definitely try calling the main number first thing tomorrow morning. Thank you so much for laying out the specific steps and terminology to use - that makes a huge difference.

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Yuki Ito

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my neighbor said she got her husbands last check in just 2 months last year so its definitely not the same for everyone

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Aisha Khan

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has anyone tried calling their congressperson? my friend did that for disability and it worked!!

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CosmicCruiser

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Yes, Congressional inquiry is often effective when you've exhausted normal channels. Most Congressional offices have staff dedicated to helping constituents with federal agency problems. They can often get answers when individuals can't. Just be sure you've tried working directly with SSA first, documented those attempts, and can clearly explain what steps you've already taken.

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Ravi Sharma

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I'm so sorry for your loss and the additional stress this delay is causing. I'm dealing with a similar situation with my grandmother's final check - she passed in September 2023 and we're still waiting. The advice about calling early morning and asking for the Payment Center status is spot on. I finally got through last week using that approach and learned that our paperwork had been sitting in a "pending review" queue for over a year with no action taken. The representative was able to escalate it immediately once I explained the timeline. I'd also recommend keeping a detailed log of every contact attempt - dates, times, representative names, and what they told you. This documentation becomes crucial if you need to escalate to a Congressional inquiry. Don't give up - these payments are legally owed and there's no expiration date on claiming them.

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I'm really sorry you're going through this - losing a parent is hard enough without having to deal with bureaucratic delays. I went through something similar when my father passed in early 2023. What finally worked for me was filing a complaint with the SSA's Office of Inspector General online. They have a specific category for "payment delays" and it seems to trigger a different level of review. After I filed the complaint, I received a call within 2 weeks from someone who could actually track down what happened to my case. Turns out the form had been misplaced in their system and needed to be reprocessed. The payment came through about 3 weeks after that call. You can file the complaint at oig.ssa.gov - it's worth trying if the other suggestions don't work out. The whole process shouldn't take this long and you deserve answers about what's causing the delay.

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Niko Ramsey

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Thank you for mentioning the Office of Inspector General - I had no idea that was an option! That sounds like it might be exactly what I need since the regular channels clearly aren't working. I'm definitely going to try filing a complaint there if the phone calls don't pan out. It's encouraging to hear that they were able to track down your misplaced form and get it resolved relatively quickly once the right people got involved. I really appreciate you taking the time to share the specific website and process!

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Samantha Hall

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I'm so sorry for your loss and the frustration you're experiencing with this delay. I went through something very similar when my stepfather passed in 2023. After 14 months of getting nowhere with the local office, I finally got results by doing three things simultaneously: 1) Called the main SSA number at 8am sharp and specifically asked to speak with someone about a "delayed underpayment for deceased beneficiary" (using those exact words seems to route you to someone more helpful), 2) Filed a complaint with the SSA Office of Inspector General online at oig.ssa.gov under their "payment delays" category, and 3) Contacted my representative's office to open a Congressional inquiry. The combination of these three approaches finally got someone's attention and I received the payment within 6 weeks. Don't let them keep giving you the runaround - 18 months is completely unreasonable and you have every right to escalate this. Keep detailed records of every interaction and don't give up. These benefits are legally owed to you and there's no time limit on claiming them.

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This is exactly the kind of comprehensive approach I needed to hear about! I've been feeling so overwhelmed trying to figure out where to turn next, but your three-pronged strategy makes perfect sense. I especially appreciate you mentioning the specific wording to use when calling - "delayed underpayment for deceased beneficiary" - that kind of detail can make all the difference in getting routed to the right person. I'm going to start documenting everything from this point forward and tackle all three approaches you mentioned. It's reassuring to know that even after 14 months you were able to get results. Thank you for sharing such detailed and actionable advice - it gives me hope that we can finally get this resolved.

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I'm so sorry you're dealing with this on top of grieving your mother's loss. This delay is absolutely unacceptable - 18+ months is way beyond any reasonable processing time. I work in elder advocacy and see this issue frequently with SSA death benefits. Here's what I recommend: First, stop relying on your local office - they often lack the authority to resolve payment delays. Instead, call 1-800-772-1213 right at 8am and specifically request to speak with someone about a "delayed underpayment claim for deceased beneficiary." Ask them to check if your SSA-1724 actually made it to the regional Payment Center that processes these claims. Second, file a complaint with the SSA Office of Inspector General at oig.ssa.gov - select "payment processing delays" as your issue type. This often triggers a higher-level review. Finally, contact your Congressional representative's office and request help with a Social Security case - they have staff who specialize in these issues and can often get results when individuals hit bureaucratic walls. Document every interaction with dates, names, and outcomes. Don't give up - this money is legally owed to you and there's no statute of limitations on claiming it.

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Malik Thomas

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Thank you so much for this incredibly thorough and professional advice! As someone who works in elder advocacy, your insights carry a lot of weight and give me confidence that I'm not being unreasonable in expecting better service. I really appreciate you breaking down the exact steps and explaining why each approach is important - especially the point about local offices lacking authority for payment delays. That explains a lot about why my visits there have been so unproductive. I'm going to follow your three-step plan starting tomorrow morning with the 8am call using that specific terminology. It's also reassuring to know there's no statute of limitations, as I was starting to worry I might be running out of time to pursue this. Your comment has given me the roadmap I needed to finally get this resolved. Thank you for taking the time to share your professional expertise with someone you've never met - it means more than you know.

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Amy Fleming

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I'm really sorry for your loss and the additional stress this bureaucratic nightmare is causing. I went through something very similar when my father passed in late 2022 - it took 13 months to finally receive his final check. What ultimately worked for me was a combination approach: I called the main SSA number (1-800-772-1213) at exactly 8am and used the specific phrase "delayed underpayment for deceased beneficiary" which seemed to route me to someone with more authority. I also filed a complaint with the SSA Office of Inspector General online, and simultaneously contacted my congressman's office for a case inquiry. Within about a month of taking all three steps, I finally got a callback from someone who could actually see what was happening with the claim - turns out the paperwork had been sitting in a queue with no action for over 6 months. The payment arrived two weeks after that call. Don't let them keep brushing you off with vague "it's pending" responses. After 18 months, this is completely unacceptable and you have every right to escalate. Keep detailed records of every interaction and don't give up - this money is legally owed to your mother's estate.

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CosmicCruiser

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I'm so sorry you had to go through this too, but thank you for sharing your experience and the successful resolution! Your timeline of 13 months gives me hope that mine can still be resolved even after 18+ months. I really appreciate you confirming the specific wording to use when calling - "delayed underpayment for deceased beneficiary" - it's clear that terminology matters in getting routed to the right department. The fact that your paperwork was just sitting in a queue with no action for 6+ months is infuriating but unfortunately not surprising at this point. I'm definitely going to follow your three-pronged approach starting first thing tomorrow. It's encouraging to know that once the right person finally looked into your case, the payment came through relatively quickly. Thank you for emphasizing that I shouldn't accept vague responses anymore - you're absolutely right that after this long, I deserve real answers and action.

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I'm so sorry for your loss and the frustration you're experiencing with this unacceptable delay. As someone who works with families navigating SSA benefits, I can tell you that 18+ months is far beyond normal processing times and you have every right to demand action. Here's what I'd recommend: Call 1-800-772-1213 at exactly 8am and use the phrase "delayed underpayment for deceased beneficiary" - this specific terminology helps route you to representatives with actual authority to review payment delays. Ask them to verify your SSA-1724 actually reached the regional Payment Center and hasn't just been sitting in limbo. If the phone route doesn't work within 2 weeks, file a complaint with the SSA Office of Inspector General at oig.ssa.gov under "payment processing delays" - this triggers a different level of review. Finally, contact your Congressional representative's office for a Social Security case inquiry - they have dedicated staff for these issues and can often cut through bureaucratic delays. Document everything with dates, names, and outcomes. Don't let them give you any more vague "it's pending" responses - after 18 months, you deserve specific answers about what's causing the delay and a concrete timeline for resolution. This money is legally owed and there's no expiration date on claiming it.

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Justin Trejo

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Thank you so much for this detailed and professional guidance! As someone new to navigating the SSA system after losing a loved one, it's incredibly helpful to hear from someone who works with families in these situations regularly. I really appreciate you confirming that my 18+ month wait is completely unreasonable - I was starting to wonder if maybe this was just "normal" processing time given how unhelpful the local office has been. The specific terminology you mentioned ("delayed underpayment for deceased beneficiary") seems to be a common thread in successful resolution stories, so I'll definitely use those exact words when I call tomorrow morning. I also like your systematic approach of trying the phone route first, then escalating to the Inspector General and Congressional inquiry if needed. Having a clear plan with specific timelines makes this feel much more manageable. I'm going to start keeping detailed documentation from this point forward as you and others have suggested. It's reassuring to know there are multiple avenues to pursue and that experienced advocates like yourself are willing to share practical advice. Thank you for taking the time to help a stranger navigate this frustrating process.

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Noah Ali

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I'm so sorry for your loss and the incredible frustration you must be feeling after 18+ months of delays. This timeline is absolutely unacceptable for what should be a straightforward final payment. I work as a benefits counselor and unfortunately see this type of delay more frequently than we should. Here's my recommendation for getting this resolved: 1) Call the SSA main line (1-800-772-1213) at exactly 8:00 AM and specifically ask to speak with someone about a "delayed underpayment claim for deceased beneficiary." This exact phrasing seems to route you to representatives with more authority to actually investigate payment delays. 2) When you get through, ask them to verify that your SSA-1724 form actually made it to the regional Payment Center that processes these claims - sometimes forms get stuck at the local office level and never get forwarded. 3) If calling doesn't produce results within 2 weeks, file a complaint with the SSA Office of Inspector General at oig.ssa.gov under their "payment processing delays" category. This often triggers a higher-level review. 4) Consider contacting your Congressional representative's office for a Social Security case inquiry - they have staff who specialize in cutting through bureaucratic delays like this. Keep detailed records of every interaction going forward. After 18+ months, you deserve specific answers about what's causing the delay and a concrete timeline for resolution, not vague "it's pending" responses. Don't give up - this payment is legally owed and there's no time limit on claiming it.

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Ava Martinez

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Thank you so much for this comprehensive guidance! As someone who's completely new to dealing with SSA after a loss, having a benefits counselor break down the exact steps is incredibly valuable. I really appreciate you providing the specific terminology to use ("delayed underpayment claim for deceased beneficiary") and explaining why that wording matters for getting routed to the right person. Your point about verifying the form actually made it to the Payment Center is something I hadn't thought of - it's entirely possible it's been stuck at the local office this whole time given how unhelpful they've been. I'm going to follow your systematic approach starting with the 8am call tomorrow, and I love that you've given me specific timelines for when to escalate to the next level if needed. Having a clear roadmap with backup plans makes this feel so much more manageable than just hoping the local office will eventually do something. I'll definitely start documenting everything from here on out. It means a lot that professionals like you take the time to share detailed advice with families struggling through these delays. Thank you for giving me hope that this can actually be resolved!

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Molly Chambers

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I'm so sorry for your loss and the additional stress this delay is causing during an already difficult time. Your 18+ month wait is absolutely unacceptable - I went through something similar when my grandmother passed in 2022 and it took over a year to resolve. What finally worked was being very persistent with phone calls and using specific language that seems to get better results. I'd recommend calling 1-800-772-1213 right at 8am (they're less busy then) and specifically saying you need help with a "delayed underpayment for deceased beneficiary" - that exact phrasing seems to route you to someone with more authority. Also ask them to confirm your SSA-1724 actually made it to the regional Payment Center, because sometimes forms get stuck at the local office level. If phone calls don't work within a couple weeks, you can file a complaint with the SSA Office of Inspector General at oig.ssa.gov or contact your Congressional representative's office - both can help cut through bureaucratic delays. Keep detailed records of every conversation including dates, names, and what they tell you. Don't give up - this payment is legally owed to your mother's estate and there's no time limit on claiming it. The system is frustrating but it can be resolved with persistence!

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Isabella Brown

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Thank you for sharing your experience and the encouragement! It's both frustrating and reassuring to know that others have gone through similar year-plus delays but eventually got resolution. I really appreciate you confirming the specific wording to use - "delayed underpayment for deceased beneficiary" - since multiple people have mentioned that exact phrasing helps get routed to the right department. Your point about calling right at 8am is smart too, I hadn't thought about timing it for when they're less busy. The fact that your grandmother's case took over a year but was eventually resolved gives me hope that mine isn't a lost cause even after 18+ months. I'm definitely going to start with the early morning call tomorrow using that terminology, and if needed I'll escalate to the Inspector General complaint and Congressional inquiry. Starting to document everything from here on out too. Thanks for taking the time to share practical advice and remind me not to give up - it really helps to know there's light at the end of this bureaucratic tunnel!

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