TWC called about my job separation - no warnings given by employer - decision in 48 hours?
I got laid off after only 4 days at a new job and now TWC is investigating. The employer told TWC it was 'out of their control' but they never gave me any warnings or write-ups. I barely got any training from someone who'd only been there a month herself! She seemed frustrated and rushed through everything so fast I couldn't even take proper notes. They didn't even give me my system login until the 3rd day, then fired me on the 4th day! The TWC rep who called me was asking all these questions about the separation, and at the end said they have 48 hours to make a determination. The call felt really rushed. Is a quick decision like this typically good news or bad news for my unemployment claim? I'm really stressed about this.
19 comments
Keith Davidson
A 48-hour determination timeline is pretty standard for TWC when they have all the information they need. It doesn't indicate good or bad by itself. The important factors will be: 1. Did you work there long enough to affect your benefits? (probably not if only 4 days) 2. What exactly did the employer report as the reason for separation? 3. Did you clearly explain that you received inadequate training? The lack of warnings or write-ups actually works in your favor, as does the extremely short employment period. This sounds like they're just verifying the separation reason before continuing your existing claim.
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Taylor Chen
•Thanks for responding. When they asked why I was let go, I explained exactly what happened with the lack of training and how I never got a chance to really learn the job. The employer apparently told TWC it was 'out of their control' whatever that means. Does that sound like they're trying to fight my unemployment?
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Ezra Bates
omg i had a similar situation last month! got hired then let go after a week, so frustrating. twc called me too but took like 2 weeks to actually make a decision not 48 hrs lol. still got approved tho
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Ana Erdoğan
In my experience, when TWC says they have 48 hours to make a decision, they're just stating their procedural timeline. It's not an indicator of which way they're leaning. The "out of their control" reason sounds like the employer might be claiming business necessity (like sudden economic downturn, contract loss, etc.) rather than performance issues. That's actually GOOD for you, because it means they're not claiming misconduct, which would disqualify you. Also, 4 days is so short that it won't really impact your overall benefits much. If you had a previous job that qualified you for unemployment, this brief employment is just a blip. Keep checking your TWC portal for the determination letter. If you don't see a decision after 3 business days, you might want to call for an update.
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Taylor Chen
•That makes me feel better. I was worried that 'out of their control' was some kind of code for misconduct! I had qualified for unemployment from my previous job before getting this short-term one. I'm having a hard time getting through on the TWC phone lines to ask for more details.
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Sophia Carson
•If you're having trouble getting through to TWC on the phone, you might want to check out Claimyr. I was in your situation a few weeks ago - couldn't get through for days. Claimyr helped me get a callback from TWC within an hour when I needed to follow up on my determination. Saved me so much stress! Their website is claimyr.com and they even have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh
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Elijah Knight
THE FACT THEY DIDN'T GIVE YOU ANY WRITEUPS IS KEY!!!! TWC always sides with employees when theres no documentation of poor performance. I've been through this twice and both times I won my case because the employer had zero documentation. Your 4 days at that job won't even matter for benefit amount calculations - they'll use your previous employment wages.
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Brooklyn Foley
what did the twc person sound like when they were asking questions? sometimes you can tell which way theyre leaning by their tone.
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Taylor Chen
•She sounded kind of neutral but really rushed, like she had a lot of cases to get through. She didn't really react to anything I said, just typed a lot and moved to the next question. Hard to read anything from it.
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Brooklyn Foley
•yea they're usually pretty neutral. don't worry too much about it. just make sure u keep doing ur payment requests on time even while waiting for decision
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Jay Lincoln
I went through something similar last year except I was there for 2 weeks instead of 4 days. My employer told TWC it was a "business necessity" layoff which sounds like your "out of their control" situation. I was approved with no issues because they weren't claiming I did anything wrong. The 48 hour timeline is just their standard procedure. In my case they actually took about 4 business days to update the determination in the system.
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Taylor Chen
•That's good to hear. Did you get a letter in the mail or did they update the portal first? I keep checking my TWC account online every few hours.
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Jay Lincoln
•The online portal updated first for me. I think the letter came about a week later. The determination should show up under the "Claim and Payment Status" section when it's ready.
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Keith Davidson
Just to add one important point - make sure you keep requesting payments on your regular schedule even while waiting for this determination. If they approve your claim, they can't pay you for weeks you didn't request payment for, even if you were eligible during that time. Don't let this short job interruption cause you to miss any payment request deadlines.
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Taylor Chen
•That's really good advice, thank you! My next payment request date is actually tomorrow, so I'll make sure to do it regardless of whether I've heard back about the determination.
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Ezra Bates
my cousin works at twc (not the claims dept tho) and she says 48 hrs usually means theyre just following standard procedure. dont stress!!
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Ana Erdoğan
Let us know what happens with your determination! Based on what you've shared, I'd be surprised if you had any issues. The fact that: 1. You were only there 4 days 2. They provided minimal training 3. You didn't even have system access until day 3 4. No warnings were given 5. The employer is saying it was "out of their control" rather than blaming you All of these point to this being classified as a layoff rather than a firing for cause. The distinction is critical for UI eligibility.
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Taylor Chen
•UPDATE: I got my determination letter today and I'm APPROVED! You were right - they classified it as a layoff due to "business necessity" and said I'm eligible to continue receiving benefits. Such a relief! Thanks everyone for the help and support.
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Keith Davidson
•That's great news! Glad it worked out as expected. Be sure to keep up with your work search requirements (3 activities per week) and document them carefully for each payment request.
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