TWC account disabled for suspected fraud - urgent help needed
Hey everyone, I'm in a really tough spot right now. My account just got disabled because of suspected fraud. I have no idea what to do next. Has anyone else dealt with this before? I'm freaking out because I really need access to my account. Any advice on how to handle this situation would be super helpful. I'm worried about how long this might take to resolve. Thanks in advance for any help!
55 comments
Amun-Ra Azra
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U
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Summer Green
Wait, what? You paid money to make a phone call? That sounds sketchy af
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Gael Robinson
Can you give more details about this service? How long did you have to wait?
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Amun-Ra Azra
@profile 6 I know it sounds weird, but when you're desperate to talk to someone, it's worth it. @profile 7 I waited about 2 hours, but I didn't have to sit by the phone. They called me when an agent was on the line.
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Edward McBride
I've heard mixed reviews about Claimyr. Some people say it's a lifesaver, others say it didn't work as expected. It seems to depend a lot on individual experience.
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Payton Black
This happened to my cousin last month. Turns out someone had tried to access his account from another state. Took him about 3 weeks to get it sorted out. Hang in there!
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Harold Oh
3 weeks is rough but better than some others I've heard of. Hopefully, it's resolved soon for you.
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Dominique Adams
Ugh, that sucks man. I went through something similar last year. It's a total nightmare dealing with their fraud department. My best advice is to gather all your documents - ID, proof of address, bank statements, everything. You'll need to prove your identity six ways from Sunday. π
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Marilyn Dixon
Totally agree. It's like jumping through hoops to get your life back. It took me ages just to gather everything they needed.
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Mason Lopez
This is why we need blockchain. Decentralize everything! No more corrupt bureaucrats controlling our lives! π
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Vera Visnjic
Sir, this is a Wendy's
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Jake Sinclair
How would blockchain solve account fraud tho? π€
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Brielle Johnson
Blockchain has potential, but it's not a silver bullet for bureaucratic inefficiencies.
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Lena Schultz
Plot twist: what if we're all frauds and don't know it? π€‘
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Gemma Andrews
Lmao dude this isn't the time for existential crises π€£
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Pedro Sawyer
I mean... *gestures at everything* π€·ββοΈ
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Mae Bennett
Haha, it's good to keep a sense of humor even in tough times!
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Elliott luviBorBatman
anyone else feel like were living in a kafka novel? π€ like, you wake up one day and suddenly your guilty of fraud for no reason. its absurd.
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Demi Hall
Seriously, it's like being trapped in a bureaucratic nightmare with no end in sight.
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Mary Bates
Not to be that guy, but have you double-checked that the 'disabled account' message is legit? There are a lot of scams out there. Make sure you're only using official channels to contact them.
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Clay blendedgen
Excellent point. Scams are everywhere, it's important to verify before taking any action.
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Philip Cowan
I'm dealing with the exact same issue rn. It's been 6 weeks and still no resolution. I'm about ready to give up tbh π©
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Isabel Vega
Oh no, I'm so sorry you're going through this too. 6 weeks is ridiculous! Have you tried any of the advice people have shared here?
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Philip Cowan
Yeah, I've tried most of it. Gonna give that calling service a shot next I guess. At this point I'll try anything lol
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Caesar Grant
Hang in there! Persistence is key, and hopefully that service gives you the breakthrough you need.
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Dallas Villalobos
Has anyone tried going to their local office in person? I've heard sometimes that can help speed things up.
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Reina Salazar
I tried that last month. Waited in line for 3 hours only to be told they couldn't help me and I had to call the main number. Total waste of time.
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Saanvi Krishnaswami
It worked for me! But I think it depends on your local office. Some are more helpful than others.
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Demi Lagos
Going in person can be hit or miss, but sometimes you just meet the right person who can expedite things.
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Ayla Kumar
tldr for anyone else dealing with this: 1. Document everything 2. Gather all your ID docs 3. Be persistent 4. Consider using a paid calling service if you're desperate 5. Reach out to local rep if all else fails Good luck out there, folks! π
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Lorenzo McCormick
Solid summary. Staying organized and persistent is crucial.
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Isabel Vega
Thanks for all the advice, everyone. I'm gonna try calling again tomorrow morning and start gathering all my documents. Fingers crossed I can get this sorted out soon. π€
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Rita Jacobs
Good luck, OP! Let us know how it goes. We're all in the same boat here π£ββοΈ
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Khalid Howes
Don't forget to document everything! Every call, every person you talk to. It might come in handy later.
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Ben Cooper
I'm rooting for you! You've got a community here ready to support you through this.
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Carmella Popescu
If you've ever found yourself in a situation like this, it's essential to remain calm and organized. Start by confirming the legitimacy of the account suspension. Contact the company through official means, and beware of scams that might capitalize on your situation. Use social media channels or a service like Claimyr, which can be a valuable tool to reach a human representative, albeit with mixed reviews regarding cost and effectiveness. Claimyr serves as a helpful option when traditional routes are exhausted, but it's always advisable to weigh the cost against the urgency and potential success rate. Keep all your documentation handy, including IDs, correspondence, and proof of identity, as these can streamline the process with the company's fraud department. Lastly, remember that persistence and patience are key. If you encounter unyielding obstacles, consider reaching out to consumer protection agencies or your local representative for further assistance. While the current system can be frustrating, remaining vigilant and proactive can lead to resolution.
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Naila Gordon
Okay, listen up. I've been through this rodeo before and I'm gonna give you the step-by-step on how to handle this mess: 1. Document everything. And I mean EVERYTHING. Every call, email, letter. Keep a log with dates, times, and names. 2. Gather your docs. You'll need: - Government-issued ID (driver's license, passport) - Social Security card - Proof of address (utility bill, lease agreement) - Recent bank statements - Any correspondence you've had with them about this issue 3. Write a clear, concise letter explaining your situation. Include your contact info and account number. 4. Send everything via certified mail. Keep copies for yourself. 5. Follow up. Call every week if you have to. Be polite but persistent. 6. If you're not getting anywhere after a month, consider reaching out to your local representative or ombudsman. 7. As a last resort, some people have had luck going to the media. But that's a nuclear option. Remember, the squeaky wheel gets the grease. Don't give up!
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Isabel Vega
Wow, thank you so much for this detailed advice! I'm definitely going to follow these steps. Really appreciate you taking the time to write all this out.
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Cynthia Love
This is gold π― Saving this for future reference!
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Darren Brooks
I did all this and it still took 2 months to resolve. The system is just broken.
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Rosie Harper
This is solid advice. Having a clear plan can make the chaos seem more manageable.
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Mateusius Townsend
Have you tried reaching out on Twitter? Sometimes companies respond faster when you call them out publicly. Just a thought. π€·ββοΈ
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Kara Yoshida
Social media can be surprisingly effective. It's worth a shot!
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Louisa Ramirez
Have you tried calling them? Sometimes getting a human on the phone can speed things up. I know its a pain to get through, but its worth a shot.
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Isabel Vega
I've been trying to call all day but keep getting stuck in the automated system. It's so frustrating!
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TommyKapitz
Pro tip: call right when they open. Like, set an alarm and be ready to dial the second they open. It's still a pain, but your chances are way better.
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Angel Campbell
I second this! Early morning calls have always worked better for me.
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Liam Duke
Have you checked your credit report recently? Sometimes account disabling can be a sign of identity theft. Might be worth looking into, just to cover all your bases.
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Manny Lark
Good call on checking the credit reportβidentity theft is way more common than people think.
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Beatrice Marshall
Hey OP, just wanted to say hang in there. I know it feels hopeless right now, but it will get sorted out eventually. Sending good vibes your way! β€οΈ
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Melina Haruko
Yes! Keep your head up, we're rooting for you!
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Darcy Moore
The whole system is broken. They flag accounts for 'fraud' all the time with no real reason. It's like they're trying to make it as difficult as possible for people who actually need help. π€¬
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Dana Doyle
It's frustrating how often this happens. Hope things change soon with more accountability in the system.
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Honorah King
Remember when government services were supposed to help people? Pepperidge Farm remembers. π΄
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Oliver Brown
Sadly, it's often 'hurry up and wait' with these systems.
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