UPDATE: I used the Claimyr service that someone recommended here, and I FINALLY got through to a TWC representative today! For anyone curious, here's what they told me: 1. My claim was indeed on hold because of the severance payment 2. They're treating my $5,200 severance as 4 weeks of regular pay (just like someone here predicted) 3. The reason I didn't get any letters is because there was a mailing address error in my file The agent fixed my address and said I should receive my determination letters within 7-10 days. They also confirmed that I'll be eligible for benefits after the severance period ends, and that all my payment requests are in the system. Such a relief to finally know what's happening! Thank you all for the advice and support.

Wow, what a journey! Thanks for sharing the update - this is really helpful for others who might be dealing with similar situations. An address error causing all those missing letters is such a simple but frustrating issue that could have been resolved weeks ago if TWC's phone system wasn't so hard to navigate. Your experience really shows how important it is to actually speak with a representative when things seem stuck. The fact that your claim was processing correctly the whole time but you just weren't getting notifications is both relieving and maddening at the same time. Hope your determination letters arrive soon and your payments start flowing after the severance period! Thanks for circling back to let everyone know how it turned out.

try going to ur local workforce center in person if u can. i had payment problems and had to go to the office and they fixed it right there. bring all ur paperwork and id with u. sometimes thats faster than waiting on the phone forever

Just wanted to follow up - sometimes these website errors happen when the system is trying to process your overpayment status. If you recently received the overpayment notice and it's in the "establishment phase," the payment system might not be fully set up yet, even if they gave you a due date. This happened to me and was very confusing. Make sure you document every attempt to pay, including screenshots of errors and notes about phone calls. If you do end up with a late fee, you can appeal it with this documentation and have a good chance of getting it removed. Good luck!

UPDATE: I got through this morning! Called at exactly 7:00 AM and only had to wait about 15 minutes. The agent was able to unlock my account while I was on the phone. She said they're backed up with form requests right now, and calling is definitely faster if you can get through. My advice to anyone with this problem - call early in the morning! And thanks everyone for your help!

Great to see you got it resolved! For anyone else dealing with this, I'd also recommend keeping a record of when your account gets locked and what you were doing beforehand. I noticed mine always seemed to happen after I'd been away for a few weeks and then tried to log in multiple times when I forgot my password. Now I'm more careful about password attempts and haven't had issues since. The early morning calling strategy really does work though - seems like that's when they have the most agents available.

I just went through this exact situation last month! Here's what worked for me: 1. I couldn't attend my RESEA due to a family emergency 2. Called the number on the letter 15+ times with no answer 3. Went to the TWC website and found my assigned workforce center's direct email 4. Sent an email explaining my situation with detailed documentation 5. Still got a temporary suspension notice a week later 6. Finally got through to TWC using the Tele-Serv number (not the one on the RESEA letter) 7. Explained everything, they reinstated my benefits and rescheduled The key was having documentation of both the emergency AND my attempts to contact them beforehand. Take screenshots of weather alerts, flood warnings, and document every call attempt with timestamps. Even if you miss it, with proper documentation they should restore your benefits retroactively.

hey did u figure this out? my RESEA is next week and now im worried about missing it

UPDATE: I wanted to thank everyone for the helpful advice! I spoke with my HR department and showed them the handbook section about salary continuation. They're processing it now and said I should be covered for this week at 60% of my normal pay. Not perfect but WAY better than nothing! Also talked to my landlord who said he'd work with me if the payment is a few days late. Sometimes just asking directly for help works better than I expected. Thanks again everyone!

This is such a great outcome! Your experience is a perfect example of why it's so important to thoroughly read through your employee handbook - there are often benefits and protections that people don't know exist. The salary continuation benefit you found is exactly the kind of safety net that should bridge these gaps between sick leave and other programs. Also really glad to hear your landlord was understanding. Many landlords would rather work with a good tenant who communicates proactively than deal with the hassle of eviction proceedings. Hope your recovery goes smoothly and you're back to 100% soon! Thanks for updating us - it's helpful for others who might find themselves in similar situations to see that there can be solutions beyond just TWC unemployment benefits.