Pro tip: if you cant get through on the phone, try calling right when they open. I usually have better luck then!

I went through this exact same situation last year! After my appeal was overturned, I had to be pretty proactive about getting my backpay. Here's what worked for me: I called the TWC customer service line first thing Monday morning (like literally at 8:00 AM sharp) and explained that my appeal was successful and I needed my backpay processed. The rep was able to see my case immediately and processed the 6 weeks within about 10 business days. One thing that really helped was having my appeal decision letter ready with the case number. Also, don't be afraid to ask for a supervisor if the first person you talk to seems unsure about the process. Some reps are more experienced with appeal backpay than others. Hang in there - you'll get your money! 💪

Based on your update about the determination reason, you're in a good position! Section 207.049(1) deals with disqualification for receipt of wages. Texas case law has established that severance based on length of service is NOT considered wages for the weeks paid but rather recognition of past service. Bring a copy of your severance agreement showing the calculation was based on years worked. You should be able to win this if you can demonstrate it was truly a service-based package. Good luck with your hearing!

I just went through a similar overpayment hearing last month and actually won! Here's what really made the difference in my case: I brought a detailed timeline showing EXACTLY when I called TWC, what I was told, and how I followed their instructions. Even though I didn't have the agent's name or ID number, I had my phone records showing the date/time of the calls and my payment confirmations showing I reported everything immediately after those calls. The hearing officer said the pattern of disclosure was clear evidence I was acting in good faith. Also, make sure you emphasize that you're seeking relief under the "agency error" provisions - if TWC gave you incorrect guidance, you shouldn't be penalized for following it. Don't let them intimidate you into thinking this is about whether you "should have known better" - it's about whether you acted reasonably based on the information you were given. You've got this!

UPDATE: So I followed everyone's advice and sent a formal email to HR outlining the situation, specifically using the wording about "substantial change in hiring agreement" and explaining my medical needs. To my surprise, they responded within 2 days! Apparently there was some miscommunication between departments. They're now saying I can be enrolled in benefits next month (still later than promised, but better than waiting a full year). I'm still considering my options since I've lost trust in this company, but I wanted to thank everyone for the advice. I'll keep all this documentation either way. If I do end up needing to quit and file for unemployment, I'll definitely use the Claimyr service to get through to someone at TWC based on the recommendations here.

Glad to hear you got a positive response from HR! That formal email approach really works. Just want to add one more thing based on my experience - even though they're offering benefits next month, I'd recommend getting the exact effective date and coverage details in writing before you make your final decision. Sometimes "next month" can turn into "sometime next month" or "pending approval processes." Also, if you do decide to stay, consider this a lesson learned about this employer's communication style. You might want to start building a backup plan (updating your resume, networking, etc.) just in case other promises don't pan out. Trust is hard to rebuild once it's broken, especially when it comes to something as important as health benefits. Good luck with whatever you decide!

Based on your comments about having worked some small jobs since your last claim, I'd recommend filing a new initial claim immediately. Bring all documentation of those jobs - even if they were short-term. TWC will calculate if you've earned enough in your base period to qualify. Regarding your housing situation, contact your county's Health and Human Services department. Many counties have emergency housing assistance, especially if you're actively looking for work. As for your former employer, while they don't have to rehire you, if you believe their refusal is based on retaliation for filing unemployment or based on a protected characteristic (race, gender, age, disability, etc.), you might have grounds for a discrimination complaint. The Texas Workforce Commission's Civil Rights Division handles these types of complaints.

I went through something similar last year and it's really tough. One thing that helped me was applying for emergency rental assistance through 211 (just dial 2-1-1). They connected me with local programs that could help with hotel costs while I got back on my feet. Also, when you file that new claim, make sure to mention you're experiencing homelessness - TWC sometimes has expedited processing for people in crisis situations. Don't give up! It took me about 2 months to get everything sorted out but I eventually found something better than my old job anyway. Hang in there and keep us posted on how the new claim goes!

One more practical tip: prepare and practice a brief, professional explanation of the situation for interviews. Something like:

I went through something similar last year and it was stressful not knowing what employers might find out! Here's what I discovered after doing some research: Most employers can't access TWC appeal decisions directly - those records are between you and TWC. However, your former employer can still share that you were terminated if asked directly. The good news is that many companies have policies limiting what they'll say to avoid legal issues. A few things that helped me: - I proactively addressed it in interviews by saying I was terminated but successfully appealed and received unemployment benefits, which showed the termination wasn't for misconduct - I lined up strong references from former colleagues who could speak to my work quality - I researched each company's reference checking practices beforehand The TWC appeal victory definitely helps your case if the topic comes up because it shows an independent agency reviewed the facts and sided with you. Don't let this discourage you from applying - focus on highlighting your skills and experience!