< Back to Texas Unemployment

Paolo Moretti

Can I get TWC benefits if I quit due to employer not providing promised benefits package?

So I've been at this job for 6 months and I'm at my breaking point. When I was hired, they CLEARLY told me I'd get a full benefits package (health insurance, PTO, etc.) after my 3-month probation period. Well, 3 months came and went with nothing. No mention of benefits, no paperwork, nothing. I kept asking my supervisor about it, but kept getting the runaround. Now at 6 months they finally admitted they're 'restructuring' the benefits program and I won't be eligible until I hit my 1-year mark! This feels like a bait and switch. I took this job specifically because of those promised benefits (I have some health issues I need coverage for). I'm wondering if this qualifies as good cause to quit for Texas unemployment? Anyone dealt with something similar? Would TWC consider this employer misconduct or am I just out of luck if I leave?

Amina Diop

β€’

This could potentially qualify as good cause to quit, but you need to document everything carefully. TWC considers substantial changes to employment terms as possible good cause, and benefits are definitely substantial. Before quitting: 1. Get that original promise in writing if possible (offer letter, emails, etc.) 2. Submit a formal complaint to HR about the change 3. Give your employer written notice asking them to honor the original agreement 4. Document all conversations about this issue The key is showing you tried to resolve this before quitting. TWC will look at whether a reasonable person would have quit under these circumstances.

0 coins

Paolo Moretti

β€’

Thanks for this advice. I do have the original offer letter that mentions benefits at 3 months! But nothing super specific about what those benefits include. I've been talking to my supervisor in person about this, but nothing in writing yet. I'll email HR today. Do you know how long I should give them to respond before making my decision? I'm really struggling without health insurance.

0 coins

Oliver Weber

β€’

same thing happend to me last year!!! my company promised 401k match after 90 days then pushed it to 12 months. i quit and TWC denied my claim said i didnt try hard enough to resolve it first. be careful!!!

0 coins

Paolo Moretti

β€’

Oh no, that's exactly what I'm worried about. Did you appeal their decision? What did they say you should have done differently?

0 coins

Oliver Weber

β€’

yea i appealed but lost. they said i shoulda filed formal complaint with hr and waited for resolution before quitting. also said i shoulda looked for other jobs while still employed. basically they want u to do EVERYTHING posible before quitting

0 coins

The previous advice is good, but let me add some specific TWC details based on my experience as someone who went through this exact process: TWC calls this "substantial change in hiring agreement" which can qualify as good cause connected with the work. The key elements TWC looks for: 1. Was the benefits package a material part of why you took the job? (sounds like yes) 2. Did you give the employer reasonable opportunity to fix the issue? (you need to do this) 3. Would a reasonable person in your situation find the work conditions intolerable? (document your health needs) Make sure to use this exact language in your initial claim if you decide to quit. You'll need to explain that you accepted the position specifically because of the promised benefits at 3 months, and that working without those promised benefits creates a substantial hardship.

0 coins

NebulaNinja

β€’

THIS!! πŸ‘† Listen to this person OP! The wording is CRITICAL when filing with TWC. They look for specific terms and justifications. I'd also add that you should clearly state that this represents a "significant change to the agreed-upon terms of employment" in any documentation you submit.

0 coins

Javier Gomez

β€’

I don't want to be negative but TWC denied my claim when I quit over something similar. They ALWAYS side with employers. The whole system is rigged! I had documentation and everything but they said I "voluntarily quit without good cause connected with the work" even though my employer totally changed my hours after hiring me. Spent 2 months trying to get through to someone at TWC and just got voicemails and busy signals. Complete waste of time.

0 coins

Emma Wilson

β€’

Actually that's not entirely accurate. I successfully got benefits after quitting when my employer reduced my hours by 40%. The key difference is I tried Claimyr to get through to TWC (claimyr.com) - their service connected me with an actual TWC agent in about 20 minutes instead of waiting for days. The agent walked me through exactly how to document my case. Check out their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh - saved me so much time and frustration!

0 coins

Javier Gomez

β€’

Well arent you lucky? Maybe they just liked you better than me πŸ™„ Not everyone gets the same treatment from TWC. I spent HOURS trying to get someone on the phone.

0 coins

Malik Thomas

β€’

have u chcked ur employee handbook? sometimes the benfit stuff is different in there than what they tell u when hired. my company said 3 months too but handbook said 6 months and they went by handbook

0 coins

Paolo Moretti

β€’

That's a good point... I just dug out the handbook they gave me during orientation and it says benefits eligibility is "determined by management based on company needs and employee performance" - super vague! Nothing specific about 3 months or any timeframe. This makes me even more frustrated.

0 coins

Amina Diop

β€’

Based on your additional info, especially having the offer letter mentioning benefits at 3 months, you have a stronger case. Here's what I recommend at this point: 1. Email HR formally stating "I'm writing to address the substantial change in my hiring agreement. I accepted this position with the understanding I would receive benefits after 3 months as stated in my offer letter dated [date]." 2. Be specific about the impact: "The lack of promised health insurance has created significant hardship as I have ongoing medical needs that require coverage." 3. Request a timeline: "Please advise when the promised benefits will be implemented, as was agreed upon during my hiring." 4. Give them a reasonable deadline (10-14 business days) to respond with a solution. Keep all communication professional and focused on the change in terms, not personal feelings. If they don't resolve it satisfactorily, you'll have better documentation for TWC showing you tried to remedy the situation before quitting.

0 coins

Paolo Moretti

β€’

This is incredibly helpful! I'm drafting the email right now using your template. I'm going to give them 10 business days to respond. In the meantime, I'll start quietly looking for other jobs with immediate benefits just to cover my bases. Really appreciate the specific wording suggestions!

0 coins

my cousin works at twc and says they look at the "totality of circumstances" or something like that. not just one thing but everything together. so make sure u document EVERYTHING and try to fix it with ur employer first!!!!

0 coins

NebulaNinja

β€’

Another important point nobody's mentioned: If you do quit and file for unemployment, you should immediately begin fulfilling the work search requirements while your claim is being processed. Even if your claim is initially denied, if you win on appeal, you'll only get benefits for weeks where you completed the required work search activities (currently 3 per week in Texas). Also, be prepared for your employer to potentially fight your claim. They have a financial incentive to do so since approved claims can increase their UI tax rate. This is why documentation is absolutely critical.

0 coins

Malik Thomas

β€’

yeah and make sure u save all those work serch records TWC can ask for them anytime even months later!!

0 coins

Paolo Moretti

β€’

UPDATE: So I followed everyone's advice and sent a formal email to HR outlining the situation, specifically using the wording about "substantial change in hiring agreement" and explaining my medical needs. To my surprise, they responded within 2 days! Apparently there was some miscommunication between departments. They're now saying I can be enrolled in benefits next month (still later than promised, but better than waiting a full year). I'm still considering my options since I've lost trust in this company, but I wanted to thank everyone for the advice. I'll keep all this documentation either way. If I do end up needing to quit and file for unemployment, I'll definitely use the Claimyr service to get through to someone at TWC based on the recommendations here.

0 coins

That's a positive development! Having this response from them actually strengthens your position either way. If you stay, you get benefits sooner than their revised timeline. If you still decide to leave, you now have written acknowledgment that they failed to provide what was initially promised. One additional suggestion: If you do decide to stay, get the new benefits timeline in writing from HR, and follow up immediately if they miss that deadline too.

0 coins

Glad to hear you got a positive response from HR! That formal email approach really works. Just want to add one more thing based on my experience - even though they're offering benefits next month, I'd recommend getting the exact effective date and coverage details in writing before you make your final decision. Sometimes "next month" can turn into "sometime next month" or "pending approval processes." Also, if you do decide to stay, consider this a lesson learned about this employer's communication style. You might want to start building a backup plan (updating your resume, networking, etc.) just in case other promises don't pan out. Trust is hard to rebuild once it's broken, especially when it comes to something as important as health benefits. Good luck with whatever you decide!

0 coins

Absolutely agree with Sofia on getting those exact dates and coverage details in writing! I've seen too many situations where "next month" becomes a moving target. Since you've already established that formal documentation approach works with this company, I'd send a follow-up email thanking them for the quick response and asking them to confirm: 1) Exact enrollment date, 2) What specific benefits will be included, and 3) Effective date of coverage. This way if they backtrack again, you'll have even stronger documentation for TWC showing a pattern of changing promises. Plus having it all in writing protects you if your current contacts leave the company. Really glad the formal approach worked though - shows the power of proper documentation!

0 coins

Texas Unemployment AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today