Can I get TWC benefits after quitting due to stressful work environment?
I just quit my job last week after 6 years because the working conditions became unbearable. My mental health was deteriorating daily - management constantly changed expectations, yelled at staff in front of customers, and denied reasonable requests for schedule adjustments even when my son was sick. I've never applied for unemployment before (I'm 38 and have worked continuously since college), so I have no idea if I even qualify after quitting. Does Texas allow unemployment benefits when you leave a toxic workplace? Do I need documentation of the poor conditions? I'm worried about paying bills while job hunting but don't know if voluntarily leaving disqualifies me automatically. Any advice would be appreciated!
16 comments
Kaylee Cook
It's possible to get benefits after quitting, but you need to show you had "good cause" for leaving. TWC considers things like unsafe working conditions, significant changes to job duties, or harassment as potential good causes. Document everything - emails showing unreasonable demands, text messages about denied time off, names of witnesses who saw management's behavior, dates of incidents, etc. When you file, be very specific about why the conditions were intolerable and how they affected you. Be prepared for TWC to contact your employer for their side of the story. Your claim might initially be denied, but you can appeal. The fact that you worked there 6 years before quitting actually helps show you didn't leave on a whim.
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Morgan Washington
•Thank you for this information! I do have some texts where I asked for time off for my son's doctor appointments and was denied. I also have a coworker who quit a month before me for similar reasons. Would her testimony help my case? And how long does the appeal process typically take if I'm denied initially?
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Oliver Alexander
u cant get it if u quit, period. texas is strict about that. i tried last yr when i walked out of my warehouse job and got denied. dont waste ur time
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Lara Woods
•This isn't entirely accurate. While TWC does place the burden of proof on the claimant when they voluntarily quit, they recognize legitimate reasons for leaving employment. These include work-related issues like substantial changes in hiring agreement, dangerous working conditions, and intolerable work situations. The key is documenting these conditions and showing you tried to resolve them before quitting. Each case is evaluated individually - so while your claim was denied, someone with different circumstances and documentation might be approved.
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Adrian Hughes
I was in a similar situation at a retail job where the manager was literally screaming at employees daily!!! I quit and applied for benefits, got DENIED initially but then I appealed and had my hearing over the phone. The TWC officer asked me specific questions about incidents and if I had reported anything to HR (I had - DOCUMENT EVERYTHING). I won my appeal and got benefits! The whole process took about 7 weeks from initial filing to getting approved through appeal. Make sure you keep doing your payment requests while waiting!!! You can do this!
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Morgan Washington
•That's really encouraging to hear! I unfortunately didn't report anything to HR (it was a small company and the HR person was best friends with the owner). Do you think that will hurt my case? Also, what's this about payment requests - do I need to start those before I'm approved?
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Molly Chambers
Everyone's giving good advice about documentation, but be prepared for a lengthy wait time trying to reach TWC if your claim is denied or if you have questions. When my determination letter came and I needed to appeal, I spent DAYS trying to get through on the phone. I finally used Claimyr (claimyr.com) and they got me connected to a TWC agent in about 20 minutes instead of waiting on hold for hours. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Totally worth it when you're stressed about your claim and need answers quickly.
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Ian Armstrong
•does this actually work? i tried calling twc like 50 times last month and never got thru...
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Molly Chambers
To answer your question - yes, it worked for me. I was skeptical too but was desperate after trying for three days straight. Got through to an actual TWC agent who helped explain exactly what documentation I needed for my appeal.
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Morgan Washington
•Thanks for the tip. I'm already having trouble reaching anyone at TWC and I haven't even filed yet! One quick question - do I need to have another job lined up before I can file, or can I apply while still job hunting?
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Eli Butler
my brother in law quit his job bcuz of stress got denied benefits then found new job 2 weeks later. sometims better to just find new work fast then deal with TWC headache
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Adrian Hughes
•But not everyone can find a job that quickly! Some industries take months to find a good position. That's exactly why unemployment exists - to help during the gap while actively searching. Definitely keep looking aggressively for work, but don't give up on benefits you might be entitled to.
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Lara Woods
Important technical details about your situation: 1. When you file, you'll need to complete a "Voluntary Quit Statement" explaining why you left. Be specific about incidents, dates, and how they affected your health/ability to perform your job. 2. TWC uses a "reasonable person" standard - would a reasonable person in your situation have quit? 3. You MUST file a claim first, then complete payment requests every two weeks while your case is being decided (even before approval). 4. You must register with WorkInTexas.com and complete at least 3 work search activities each week. 5. If denied initially, you have 14 calendar days from the date on your Determination Letter to appeal. 6. Having a coworker's testimony could help, especially if they witnessed the same conditions. 7. Appeals typically take 4-8 weeks to schedule, and benefits can be paid retroactively if you win. The appeal hearing is your best opportunity to present evidence, so prepare thoroughly.
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Morgan Washington
•This is incredibly helpful, thank you! I didn't realize I needed to do payment requests before being approved. And the WorkInTexas registration - is that the same as applying for jobs? Do I need to document which positions I apply for?
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Lara Woods
Yes, you need to document all your work search activities. This includes job applications, attending job fairs, networking events, creating profiles on job sites, etc. WorkInTexas.com is Texas's official job matching system - you must register there and can use it to find and apply for jobs that count toward your work search requirements. Keep detailed records of all activities: company name, position, date, method of application, contact person if available. TWC may randomly audit your work search activities at any time.
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Kaylee Cook
•Adding to this excellent advice: make sure you're very specific when explaining incidents of poor working conditions. Instead of saying "My boss was always rude," say "On January 12, 2025, my manager Bob shouted at me in front of 4 customers when I requested clarification on the new return policy. When I asked to discuss this privately, he refused and threatened to cut my hours." Specific examples with dates are much more persuasive than general complaints.
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