Have you tried updating your info online? Sometimes the website works better than trying to call.

I went through this exact same thing last year! Here's what finally worked for me: I kept a detailed log of every attempt to contact them (date, time, method), then I reached out to my state representative's office with all that documentation. Their constituent services team was able to get through to TWC within 48 hours and got my issue resolved. It's ridiculous that we have to go through a politician's office to get basic customer service, but it worked. Also, try calling at exactly 8:00 AM when they open - I had better luck getting through early morning. Don't give up, you've got this! 💪

I'm so sorry you're dealing with this. The system is totally overwhelmed rn. Have you considered reaching out to a local news station? Sometimes public pressure can help move things along.

I'm dealing with the exact same issue - been waiting 5 weeks now with no updates. The stress is unreal when you're depending on these benefits to survive. I've tried everything mentioned here - calling at 8am, emailing, checking my online account daily. Nothing works. It's insane that we have to jump through so many hoops just to get the help we're entitled to. Has anyone had any luck with filing a complaint with the state ombudsman? I'm running out of options and getting desperate.

Thanks everyone for the responses! Feeling much better knowing it's just the holiday causing the delay. I'll watch for updates tomorrow and expect the deposit a day later than usual. Really appreciate all the information!

Just wanted to share my experience - I've been filing payment requests for about 6 months now and holidays always delay things by exactly one business day. The automated parts of their system do run (like accepting your request), but the final approval and fund transfers require staff oversight. So if you normally get your deposit on Wednesday after filing Sunday, expect it Thursday this week. The delay is predictable and temporary - nothing to stress about! Your claim status won't be affected at all.

I had all three of these issues back in January! What ultimately worked for me was: 1. For the work search errors - I waited until 1am to submit mine (when server traffic is lowest) and it finally went through. 2. For the missing card - I discovered my address was slightly wrong in the TWC system (apartment number was missing). Double-check your address in your TWC account settings! Even small errors can prevent delivery. 3. For payment processing - Once I got the work search activities accepted, the payments processed within 48 hours. Don't give up! It's frustrating but fixable. And yes, Claimyr actually does work for getting through to TWC - I was skeptical too, but it saved me hours of redialing.

I'm so sorry you're going through this - the stress of waiting for unemployment benefits when you're already struggling financially is just awful. I went through something similar last year and wanted to share a few things that helped me: First, regarding the debit card - if it's been 4 weeks, definitely call US Bank at that number Teresa mentioned. They can tell you if the card was actually mailed and to what address. Sometimes there are delivery issues or the card gets stuck in processing. For the work search Error 5302, I found that using an incognito/private browser window sometimes helped when the regular browser wouldn't work. Also, try submitting just ONE activity at a time and wait for the confirmation before adding another one. One thing that really helped me was keeping a detailed log of everything - every phone call attempt, every error message, screenshots of the payment processing status. When I finally got through to someone, having all those details helped them understand the full scope of the problem and take it more seriously. Also, don't forget you can file a complaint with the Texas Workforce Commission if you're not getting adequate service. Sometimes that gets attention when regular channels don't work. Hang in there - most of these issues do get resolved eventually, even though it feels impossible right now.

This reminds me of what happened back during the pandemic when I first applied. It took EIGHT WEEKS to get my first payment! I almost lost my apartment. The system is so broken. At least now things only take a few extra days to sort out instead of months...

Same thing happened to me about a month ago - requested Sunday, usually get paid Tuesday morning, but didn't see anything until Wednesday evening. I was panicking because I had bills due! Turned out TWC was just running behind that week. Since your status shows "processed" you should be good - that's the key thing to look for. If it still said "pending" or something else I'd be more worried. Glad to see from the updates that yours came through!