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To follow up on my earlier comment - I'd recommend you also: 1. Contact your state representative's office. They often have staff who can help with TWC issues and sometimes get faster responses. 2. Submit a formal appeal as soon as you receive the official denial letter. Don't wait - you only have 14 calendar days. 3. In your appeal letter, be very specific about the date you called TWC, what you were told, and how you understood it. Explain that you were experiencing anxiety that affected your comprehension. 4. Request a phone hearing rather than just a document review. 5. Continue requesting payments every two weeks while your appeal is pending. Finally, if you're still struggling financially, check with local community organizations that might offer emergency assistance while you sort this out. Many counties have short-term help programs for families in crisis.
I'm really sorry you're going through this - the system can be incredibly confusing, especially when you're already dealing with job loss and financial stress. I went through something similar a few years ago where I missed several payment requests due to a misunderstanding about work search requirements during COVID. Here's what worked for me: I filed my appeal and included a detailed timeline of events, including the specific date I called TWC and what I was told. Even though I didn't have the rep's name, I provided my phone records showing the call. I also explained how my understanding of their instructions led to my actions. The key things that helped my case were: 1. Being very specific about the verbal instructions I received 2. Showing that I took immediate action once I realized my error 3. Demonstrating that I had been eligible during those missed weeks My appeal took about 6 weeks, but I was ultimately approved for most of my backpay. The hearing officer said the fact that I had documentation showing I called TWC and received what I interpreted as guidance to wait was important. Don't give up - you have legitimate grounds for an appeal. Make sure to emphasize that you were following what you understood to be official TWC guidance. Good luck!
I just went through this EXACT situation a few months ago! Your severance is definitely what's holding up your payments - TWC treats it like you're still getting paid by your employer during that time period. Here's what helped me get through it: First, figure out exactly when your severance period ends by dividing your severance amount by your gross weekly wage. Mark that date on your calendar so you know when to expect payments to start. Second, keep doing those payment requests religiously even though you're getting $0 - if you miss even one, they can close your claim. Third, start documenting your work search activities NOW if you haven't been (I made this mistake too). The most frustrating part is that TWC's website doesn't explain any of this clearly. I spent weeks panicking thinking my claim was messed up somehow. Once I finally got through to a rep, they explained it in 5 minutes and told me my payments would start automatically after the severance period ended - which they did! Hang in there, the waiting is awful but your money should come once that severance period is over. Just make sure you're doing everything else correctly in the meantime.
This is such great advice! I'm so relieved to hear from someone who went through the exact same thing and came out the other side okay. I was definitely starting to panic that something was wrong with my claim. Your tip about marking the end date on my calendar is really smart - at least then I'll have a concrete date to look forward to instead of just wondering when this will end. I've been doing the payment requests but I'll admit I got lazy about the work search documentation thinking it didn't matter during the severance period. Starting that today! Thank you for taking the time to share your experience - it really helps to know this will eventually get resolved.
I'm in a very similar situation - got laid off 5 weeks ago with a $4,200 severance package and my TWC claim has been approved but no payments yet. Reading through all these comments has been SO helpful because the TWC website really doesn't explain any of this clearly at all! Based on my weekly salary, my severance period should end next week, so I'm hoping payments will finally start after that. I've been keeping up with the payment requests but honestly had no idea about the work search requirements during the severance period - I thought since I wasn't getting paid, those didn't matter yet. Definitely starting those immediately! One thing that's been really stressing me out is not knowing if I filled out the initial application correctly regarding the severance. I'm worried I might have made an error that's causing additional delays beyond just the normal severance waiting period. Has anyone had success getting TWC to review their application answers without having to start completely over? Thanks to everyone who shared their experiences - it's such a relief to know this is normal and that payments should start automatically once the severance period ends. The waiting is definitely the hardest part when bills are piling up!
Did you get this resolved? I'm curious if contacting your state rep or using Claimyr worked out for you. I'm dealing with something similar now (except my block code is different) and wondering what the most efficient solution was in your case.
Update: I ended up using Claimyr to get through to TWC yesterday morning. Got connected to a specialist in about 20 minutes! The agent explained that my employer had initially confirmed my separation reason, but then submitted additional information that triggered a review. She expedited the secondary review and manually removed the payment block. My payment was processed this morning and should be in my account tomorrow! So relieved this is finally resolved. If anyone else is dealing with this, definitely worth getting through to a real person rather than waiting for the system to sort itself out.
That's great news that you got it resolved! For anyone else reading this thread, Luca's experience highlights something important - sometimes employers submit additional information after the initial separation verification that can trigger these secondary reviews. It's not always about missing documents from the claimant's side. The key takeaway here is that getting through to an actual TWC specialist is usually necessary to understand what's really happening with your claim. The automated systems and online portals often don't show the full picture of why payments are blocked, especially when there are conflicting determination letters. Thanks for updating us on the resolution - these success stories help other people know what options actually work!
This is such a helpful thread! I'm new to this community and dealing with my own TWC issues right now. Reading through everyone's experiences really shows how common these payment block situations are. It's frustrating that the system works this way, but at least now I know what to expect and have some concrete steps to take. Thanks to everyone who shared their experiences and solutions - especially the tip about contacting state representatives, I had no idea that was an option!
UPDATE: Just checked again and now my payment is showing as pending! Looks like it was just delayed by a day. Thanks everyone for your help and suggestions. For anyone else experiencing this, it seems like there's just a system delay this week.
Thanks for posting this update! I was getting worried about my payment too since I requested yesterday and hadn't seen anything yet. Really glad to hear yours showed up - gives me hope that mine will appear soon too. It's frustrating when they do system maintenance without better communication, but at least we know what's causing the delay now.
Same here! I was starting to panic thinking something went wrong with my request. It's such a relief to know it's just system maintenance causing the delays. Really wish TWC would send out notifications about these things instead of making us all worry and scramble to figure out what's happening. But thanks to everyone who shared their experiences - this community is so helpful!
Nina Chan
My sis works for twc and says you should be fine to file a new claim after aug 10 based on what u described. The out of state thing isn't a big deal except you'll need to register with their workforce commission too and do work searches in that state. Most states require fewer work searches than texas (we require 3 per week which is high).
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Isaac Wright
•Thanks for the insider perspective! That's reassuring. I'll definitely wait until after Aug 10th to file the new claim, and I'll look into the work search requirements for the state we're moving to.
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Amina Sow
I went through something very similar about 18 months ago! The key thing is timing - definitely wait until August 10th to file since that's when your benefit year ends. Filing even one day early will just reopen your exhausted claim instead of starting a new one. A few things that might help based on my experience: 1. Your job loss due to hours being cut should qualify you for regular UI benefits (no 6-week waiting period like with trailing spouse) 2. You'll likely qualify for the new claim since you've worked 6 months - just make sure you've earned at least 6x your previous weekly benefit amount 3. When you move out of state, you can continue collecting Texas benefits but you'll need to register with the new state's workforce system too The hardest part will probably be the work search requirements while you're preparing to move. I'd suggest starting to document potential remote opportunities or jobs in your new state before you relocate. Good luck - it sounds like you should be able to get through this!
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