
Ask the community...
I had a similar problem back in January and ended up sending an email to UCHelp@pa.gov with my claim details. Took about 10 days but someone actually responded and fixed my issue! Might be worth trying while you're also attempting to call.
I experienced something similar last year and discovered it was because I'd accidentally entered my previous employer's information incorrectly. The mistake caused an automatic flag in the system that required manual review. It might be worth checking if there could be any mistakes in your application that triggered the unresolved issue. Sometimes even small discrepancies between what you reported and what your employer reported can cause these issues.
my cousin was in this situation and he just stopped certifying when he had full weeks and then opened a new claim wheneve he had a slow week seems like to much hassle to certify every single week when ur not getting nothing anyways
This is absolutely NOT the correct procedure and could result in claims being denied. Each time you stop certifying and then try to reopen, there's a potential delay in benefits and additional scrutiny. The proper procedure is to continue certifying every week regardless of earnings. Please don't follow this advice as it could jeopardize your benefits.
To sum things up for you since there's some conflicting information here: 1. Yes, reopen your claim now since it was closed after your full-time week 2. After reopening, certify EVERY week going forward regardless of hours worked 3. Report all gross earnings accurately each week 4. Continue completing your work search requirements every week (2 job applications + 1 work search activity) 5. For weeks you earn over your benefit amount + PBC, you'll receive $0 but your claim stays active 6. You won't need to reopen your claim again as long as you keep certifying weekly This approach ensures your claim stays active during fluctuating work schedules and you'll receive partial benefits for eligible weeks automatically.
anyone else notice how this ALWAYS happens right when your bills are due?? like they KNOW when you need the money the most and thats when they make it impossible to get through. the system is DESIGNED to make people give up on benefits they deserve!!!!
@OP just wondering if you ever got through to someone? My claim just got stuck too and wondering if state rep or claimyr worked better for you?
UPDATE: My claim was finally approved yesterday! It was the state rep that did it. Their office contacted UC last Thursday, and by Monday I got a call from a UC examiner who needed one additional piece of information about my separation. I provided it on the spot, and my claim was approved the next day. 9 weeks total but at least it's resolved now. Hang in there!
After you file your appeal, you should request a copy of your claim record through the Right to Know process. This will show you exactly what evidence they're using against you. It takes about 2-3 weeks to get the records, but it's worth it. You can also try to talk to a UC examiner to understand why they made this determination - that's often faster than waiting for the records. Also, important note: even while appealing, set up a repayment plan even if it's just $5 a month. This keeps your account in good standing and prevents them from taking more aggressive collection actions while you fight this.
Wait is that true about setting up a repayment plan? I thought that meant you're admitting you owe the money?
It doesn't constitute an admission of fault. The UC documentation specifically states this. You can set up a minimal payment plan while appealing, and if you win, they refund any payments made. It just prevents them from taking collection actions or adding additional penalties while your appeal is pending.
UPDATE: I just got through to UC after using the Claimyr service that someone suggested. The agent explained that my employer submitted new information claiming I was fired for misconduct instead of laid off. This is 100% false and I have texts from my manager confirming I was laid off due to slow winter business! The agent advised me to submit these texts with my appeal and request a new hearing. I'm filing my appeal today and contacting legal aid tomorrow. Thank you all for the help and advice!
That's great news that you found out the specific reason! Make sure to include those text messages and any other documentation showing you were laid off. Also request all of your employer's submitted documentation as part of your appeal so you can see exactly what they claimed.
i had thi happen to me and i had to cal my state rep office. they hve direct contact with UC people and fixed my account in 2 days. just google your local state representative and call there office
Thank you everyone for all the help! Wanted to update that I got my claim filed successfully using Edge browser and the username reset method. What worked for me: 1. Used Microsoft Edge instead of Chrome 2. Did the "Forgot Username" process instead of password reset 3. Made sure to type my password manually (no autofill) 4. Cleared cookies before starting The system is definitely buggy but I was finally able to complete everything. Now just waiting for my claim to process!
My rep actually gave me a reference number for the inquiry they submitted. Did yours give you anything like that? Might be worth calling back to ask for it so you can reference it in future calls.
One more thing I should mention - if your open issue is related to your separation from employment (quit/fired/laid off), having documentation ready will help. Things like separation letters, emails about your departure, or any relevant communication with your former employer. The examiner might ask for these to be uploaded or emailed when they call. Also, don't be surprised if the 'open issue' turns out to be something simple or even a system error. Often these long delays are due to claims being flagged by automated systems and then sitting in queues waiting for human review.
The PA UC system is SUCH a joke. They make up all these internal department names that mean nothing to regular people, don't explain ANYTHING clearly, and then expect us to just wait patiently while our bills pile up. I had a similar experience back in January - was told my claim was going to some special department for review and the rep couldn't even tell me how long it would take! Ended up waiting 17 days for my first payment. The whole system needs to be completely revamped.
Quick update for everyone in this thread - as of April 2025, PA UC has actually improved their internal processing times. "Cash UI" transfers are now typically completed within 48-72 hours according to the latest information from L&I. This is part of their system modernization that began rolling out in January. So @Original_Poster, you may see your payment sooner than expected!
my frend got his check in like 5 days, but he lives in pittsburgh so maybe its based on how close u r to harrisburg? idk just a thought
Location within PA shouldn't make a huge difference for mail delivery times. The main factors are when it was actually processed and whether there were any issues with the payment. The PA Treasury is responsible for issuing the physical checks, and there can sometimes be delays between when UC approves the payment and when Treasury issues it.
UPDATE: My check finally arrived today! That's 16 days after they said it was mailed. The postmark on the envelope was actually August 2nd, not July 25th like they told me on the phone. So I guess there was some delay between when they approved it and when it actually went out in the mail. I'm just relieved it's here now. Thanks everyone for your help and advice! I'm definitely switching to direct deposit for all future payments.
Freya Christensen
Update us when you get this resolved. I'm documenting these kinds of cases to show how the system fails parents and caregivers. Missing one appointment due to THEIR technical issues shouldn't leave a mother without funds for her baby. This is the kind of thing that pushes people into desperate situations.
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Malik Thomas
•I definitely will update. I managed to get an appointment at CareerLink for tomorrow morning and I'm bringing documentation of all my attempts to schedule the RESEA. Fingers crossed they can help expedite this!
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AstroAlpha
Just checking back - were you able to get this fixed? Did going to CareerLink in person help?
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Malik Thomas
•YES!! Going in person was the key! I met with a supervisor who confirmed they've been having system issues. She rescheduled my RESEA for next week AND submitted an override for my missed appointment due to technical difficulties. My payment should process within 2-3 days. Such a relief! Thanks to everyone who helped with advice.
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