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Yes! I finally got it resolved. The browser trick didn't work for me, so I used that Claimyr service someone mentioned to get through to an agent. Got connected in about 30 minutes, and the UC rep fixed it right away. She said it's a known system issue they're still working on. My claim is reopened now and I was able to file for my missed weeks too.
I'm dealing with this exact same issue right now! Been stuck in that work history loop for 4 days and it's driving me crazy. The system just won't save anything I enter. I saw you mentioned Claimyr - is that a legitimate service? I'm hesitant to use third-party services for unemployment stuff but I'm getting desperate. Also wondering if anyone knows roughly how much they charge? At this point I'd rather pay something than waste more days trying to get through on my own.
I can understand your frustration! I used Claimyr when I was stuck in the same loop and it was legitimate - they basically just keep calling the UC line until they get through, then connect you to an agent. I think it cost me around $20 but honestly it was worth it after wasting so much time trying myself. Just make sure you're ready to talk to the UC rep immediately when they connect you since you're paying for that connection time. The whole call took maybe 10 minutes once I got through and the agent fixed the work history issue right away.
UPDATE: Finally got through to UC this morning! Called at 7:58am and used the 1-2-1 options as suggested. Only had to wait about 20 minutes on hold. The agent was super helpful and updated my wage information right away. She said it shouldn't delay my claim processing at all since they were still working on the initial review. Thanks everyone for the advice!
Awesome update! So glad you got through and were able to fix everything. This is really helpful for others who might be in the same situation. The 7:58am call time and 1-2-1 menu options seem to be the winning combination. Thanks for sharing what worked - it gives hope to everyone else dealing with PA UC phone system frustrations!
I work in HR and deal with partial unemployment situations regularly. Everyone here has given you solid advice! Just to reinforce the key points: definitely file this Sunday, report your gross wages for Thursday/Friday, and yes your claim stays active for the full benefit year. One small tip I'd add - when you're entering your work hours, be as precise as possible. If you worked 8 hours Thursday and 7 hours Friday, enter exactly that rather than rounding. The PA system uses these details for their calculations and accuracy helps avoid any future issues. Also, since your boss said they're hoping to bring you back full-time "soon," keep filing weekly until that actually happens - don't stop based on promises of future full-time work. You're doing the right thing by being cautious about not messing anything up!
This is really helpful advice coming from someone in HR! I definitely didn't think about being that precise with the hours - I was just planning to estimate. And you're absolutely right about not stopping based on promises of future full-time work. My boss seemed hopeful but didn't give me any guarantees, so I'll keep filing until I'm actually back to a regular full-time schedule. Thanks for the professional perspective on this!
I had a very similar experience last spring when my restaurant called me back for just weekends after being completely laid off. Here's what worked for me: definitely file this Sunday and report your Thursday/Friday earnings exactly as everyone said. But one thing I'd add - if you're unsure about any specific questions on the weekly claim form, you can always call the PA UC line right after you submit it to clarify anything. I did that my first week back and the rep was actually helpful in confirming I'd done everything correctly. Also, keep track of your benefit balance - you can see how much you have left in your claim when you file online. Since you're only working 2 days, you'll likely still get some partial benefits, which helps stretch your total benefit amount over a longer period. The system really is designed to help people transition back to full employment, so don't worry about "gaming" it - you're using it exactly as intended!
That's really reassuring to hear about your restaurant experience! I like your suggestion about calling right after I submit to double-check - that takes away some of the anxiety about whether I filled everything out correctly. And I hadn't thought about tracking my benefit balance, that's a great point since I might be on partial benefits for a while if my hours stay reduced. It definitely makes me feel better knowing the system is actually designed for situations like this rather than feeling like I'm doing something wrong by working part-time while claiming. Thanks for sharing your experience!
Congrats on getting approved so quickly! That's really encouraging news. I'm in a similar situation right now - just reopened my claim after a brief return to work and it's been in review for 6 days. Seeing that yours only took 4 business days gives me hope mine will move soon too. The timing around BYE dates is so confusing but sounds like you've got a good plan now.
Just went through something similar a few months ago! My reopened claim took about a week to clear review, which seems pretty standard based on what others are saying here. The key thing I learned about BYE dates is to NOT panic - you can still collect your remaining weeks even after the date passes as long as you keep filing your weekly certifications. One tip that helped me: I called the customer service line early in the morning (like 8:05 AM right when they open) and got through pretty quickly when I had questions about the transition. Way better than trying to call during busy afternoon hours. Good luck with everything!
Mae Bennett
Great to see this got resolved! For future reference, I've also found that using an incognito/private browsing window can help with these ID.me verification loops since it eliminates any cached data conflicts between the two systems. The 24-hour waiting period mentioned by @Harmony Love is crucial - PA's system architecture apparently needs that time to properly sync the verification status between ID.me and their UC database. Definitely bookmark that official troubleshooting page too, it's surprisingly comprehensive once you find it!
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Amun-Ra Azra
•Thanks for the incognito browser tip! That makes a lot of sense - I bet that would have saved me some time too. I'm definitely bookmarking that PA UC troubleshooting page. It's crazy how these little technical details aren't more prominently displayed when you're going through the process. Really appreciate everyone who shared their experiences here - this thread is going to help a lot of people!
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Axel Far
Just wanted to add another potential solution that worked for me when I had a similar loop issue last year. If you're still having problems after trying the browser/cache clearing methods, check if you have any VPN or ad blockers running. ID.me is really sensitive to these and will sometimes reject the verification if it detects them. I had to disable my VPN completely and whitelist both the PA UC site and ID.me in my ad blocker settings. Also, make sure you're doing the verification during business hours (9am-5pm EST) as their system seems more stable then. The weekend/evening servers can be glitchy and cause these loops more frequently.
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