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Make sure he's logging into the RIGHT website!!! There's the old UC system and the new one and sometimes people file on the wrong one. Double check he's on https://benefits.uc.pa.gov and not one of the older sites.
One more critical thing - if your boyfriend worked for a multi-state employer, sometimes wages get reported to the wrong state. Ask him if his employer has locations in other states or if their headquarters is in another state. If so, he may need to request a combined wage claim that pulls in wages from multiple states.
That's interesting - his company does have offices in Ohio and West Virginia as well as PA. Could that be causing the issue? How would we request a combined wage claim?
Absolutely this could be the issue! Multi-state employers sometimes report all wages to their headquarters state. To request a combined wage claim, he needs to call UC and specifically ask for a "combined wage claim investigation." Have him mention that his employer operates in multiple states when he speaks with a representative. This could resolve the issue much faster than a standard wage investigation.
The key to your case is the timing. COVID-19 is considered a legitimate medical reason for absence, and terminating someone for a COVID-related absence can constitute wrongful termination under both Pennsylvania law and federal protections. The fact that your termination came just 2 days after notifying your employer creates a strong presumption of causation. Be prepared for your employer to potentially claim there were other attendance issues before your COVID diagnosis. If possible, gather any evidence of your good attendance record prior to your COVID diagnosis. Also, check if your company had a written COVID policy during your employment - if they didn't follow their own policy, that strengthens your case.
Absolutely bring the COVID policy! That's critical evidence. However, I would be cautious about relying on coworker testimony unless absolutely necessary. The referee would need to approve additional witnesses, and it complicates the hearing. Your documentary evidence (COVID test, texts, termination letter, and company policy) should be sufficient. One more thing - be prepared to answer questions about whether you sought any accommodation before termination. For example, did you ask about using sick time, working remotely during isolation, or taking unpaid leave? The referee may ask about this to establish whether reasonable alternatives to termination existed.
the whole system is a mess. my buddy said they outsourced the call center last year and none of the new people know what theyre doing. even if u get thru they put u on hold forever and then disconnect u anyway
UPDATE: I was able to get through! I tried the early morning trick and called the 888 number at 7:58am exactly. Got put in the queue instead of getting disconnected. Waited about 35 minutes but finally spoke to someone who was able to clear the open issue on my claim. It was just a verification thing on their end. For anyone else struggling to get through, definitely try calling right before they officially open!
OMG thank you for sharing this!!! I'm going to try this tomorrow morning! So glad you got your issue fixed!
My cousin works at the unemployment office and she says they're backed up with claims right now because of seasonal layoffs. You might want to file right after your hours are cut so you get in the queue. Oh and my brother-in-law got partial unemployment last year when his factory cut everyone to 24 hours.
That's not entirely accurate. While there may be processing delays, filing before actual reduction of hours will just result in a denial. The system is automated and will check if there's been an actual reduction in income. The correct approach is to file immediately AFTER the reduction occurs, not before.
I filed my claim yesterday after my first reduced schedule week. The system asked if I was still working and I said yes, then entered my reduced earnings. It looks like my claim is processing, but now I have an "open issue" showing on my dashboard. Is this normal for partial claims? How long does it usually take to resolve?
Yes, that's normal. An "open issue" often appears on partial claims because the system needs to verify with your employer about your hours reduction. This typically takes 2-3 weeks to resolve as they need to contact your employer and verify the information you provided. Continue filing your weekly certifications even while the issue is open. If it's not resolved after 3 weeks, that's when you should try contacting them.
Sofia Torres
This whole Money Network transition has been a DISASTER!! I've talked to at least 5 people who haven't received their cards yet. PA UC keeps blaming Money Network, Money Network blames the postal service, and meanwhile WE CAN'T ACCESS OUR MONEY!! It's ridiculous that they didn't wait until everyone had their new cards before stopping deposits to the ReliaCard. I'm pretty sure this violates some kind of law about timely access to benefits. Has anyone considered contacting their state rep about this mess?
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Dmitry Sokolov
•I actually contacted my state representative's office last week about this very issue. Their constituent services person told me they've been getting TONS of calls about the card transition problems. They took my information and said they'd inquire with UC on my behalf. Got a call back two days later and magically my card arrived the next day. Might be worth a try if you're still waiting.
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Liam Sullivan
UPDATE: Finally got my card today! For anyone else still waiting, it came in a very plain white envelope with an Indianapolis, IN return address. Easy to miss as it looks like junk mail. Now I just need to figure out how to set up the online account...
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StarStrider
•Glad you got it! To set up your online account, go to moneynetwork.com and click "Register." You'll need the card number and the CVV code from the back. Make sure you're on a secure connection when you do this. Once registered, you can download their app which makes it easier to track your payments and transfer money to your bank account if needed.
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