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the whole system is a mess. my buddy said they outsourced the call center last year and none of the new people know what theyre doing. even if u get thru they put u on hold forever and then disconnect u anyway
UPDATE: I was able to get through! I tried the early morning trick and called the 888 number at 7:58am exactly. Got put in the queue instead of getting disconnected. Waited about 35 minutes but finally spoke to someone who was able to clear the open issue on my claim. It was just a verification thing on their end. For anyone else struggling to get through, definitely try calling right before they officially open!
OMG thank you for sharing this!!! I'm going to try this tomorrow morning! So glad you got your issue fixed!
Make sure he's logging into the RIGHT website!!! There's the old UC system and the new one and sometimes people file on the wrong one. Double check he's on https://benefits.uc.pa.gov and not one of the older sites.
One more critical thing - if your boyfriend worked for a multi-state employer, sometimes wages get reported to the wrong state. Ask him if his employer has locations in other states or if their headquarters is in another state. If so, he may need to request a combined wage claim that pulls in wages from multiple states.
That's interesting - his company does have offices in Ohio and West Virginia as well as PA. Could that be causing the issue? How would we request a combined wage claim?
Absolutely this could be the issue! Multi-state employers sometimes report all wages to their headquarters state. To request a combined wage claim, he needs to call UC and specifically ask for a "combined wage claim investigation." Have him mention that his employer operates in multiple states when he speaks with a representative. This could resolve the issue much faster than a standard wage investigation.
To clear up some confusion: There are two types of overpayments in PA UC: 1. Non-fault overpayment: When the error wasn't your fault (like their calculation error). No penalties, just repayment. 2. Fault overpayment: When you provided incorrect information. Can include penalties and interest. Based on what you've described, you have a non-fault overpayment. Since you've confirmed they're taking it all at once, that makes sense for a small amount like $118. For anyone with larger overpayments, you can request a repayment plan by submitting the Overpayment Waiver form through your dashboard.
My cousin works at the unemployment office and she says they're backed up with claims right now because of seasonal layoffs. You might want to file right after your hours are cut so you get in the queue. Oh and my brother-in-law got partial unemployment last year when his factory cut everyone to 24 hours.
That's not entirely accurate. While there may be processing delays, filing before actual reduction of hours will just result in a denial. The system is automated and will check if there's been an actual reduction in income. The correct approach is to file immediately AFTER the reduction occurs, not before.
I filed my claim yesterday after my first reduced schedule week. The system asked if I was still working and I said yes, then entered my reduced earnings. It looks like my claim is processing, but now I have an "open issue" showing on my dashboard. Is this normal for partial claims? How long does it usually take to resolve?
Yes, that's normal. An "open issue" often appears on partial claims because the system needs to verify with your employer about your hours reduction. This typically takes 2-3 weeks to resolve as they need to contact your employer and verify the information you provided. Continue filing your weekly certifications even while the issue is open. If it's not resolved after 3 weeks, that's when you should try contacting them.
Alice Coleman
have you checked ur payment history in the UC portal? sometimes it shows the money is sent even b4 u get a card or letter
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Marcus Patterson
•Just checked again and still nothing there! I'm going to give it till Monday and then try calling again. Really appreciate everyone's help here.
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Owen Jenkins
Don't forget that they'll take TAXES out of that $2150 unless you elected to have taxes withheld when you first applied! A lot of people get surprised by that. And they might take even MORE if you have any kind of outstanding debts to the state like old taxes or traffic tickets. The UC system is RIGGED to take as much back as possible!
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Mateo Warren
•This is partially correct. PA UC will withhold federal taxes (10%) if you elected for that when filing. They don't automatically deduct for state/local taxes - you'll need to account for those when filing your 2025 taxes. As for garnishments, they only apply to specific legally mandated deductions like child support or fraud repayments, not general debts like traffic tickets.
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