


Ask the community...
Quick update - I tried that Claimyr service I mentioned and it worked again. Got through to an agent in about 35 minutes today (way better than my previous attempts). Just sharing since a few people asked. The rep I spoke with said they're training new staff right now so phone lines are worse than usual.
ALWAYS an excuse with them!! "Training new staff" yeah right, more like BUDGET CUTS!!! They don't want us getting our benefits we PAID FOR with our taxes!!!
Update us after your appointment next week if you don't get through by phone before then. The in-person appointments can actually be really helpful because you get dedicated time with someone who can look at your specific situation. Bring all your documentation about both claims - denial letter from the previous claim, pay stubs from your November job, any separation paperwork. The more prepared you are, the smoother it will go.
Will do! I've started gathering all my documents just in case I can't get through by phone. I have my denial letter and all my pay stubs from the November job, plus the termination notice. Fingers crossed either the phone works out or the in-person appointment solves everything!
Just to clarify for anyone reading this thread later - here's how to handle missed interviews for different PA benefit programs: 1. For UC (unemployment): Use your dashboard messaging system or call 1-888-313-7284 2. For SNAP/food stamps: Contact your County Assistance Office (each county has its own) 3. For Medical Assistance: Call 1-866-550-4355 Missed interviews generally need to be rescheduled within 30 days, though some programs like SNAP have shorter deadlines. Always check your specific notice for the exact timeframe.
This is so helpful! My wife's been dealing with PA benefits after her work accident and it's a maze of different departments. Bookmarking this.
UPDATE: Got through to the County Assistance Office! They rescheduled my mom's SNAP interview for next Tuesday. They said there was a backup in processing applications due to their new system update. Thank you all for your help - especially for pointing out I was calling the wrong department entirely. Would have never figured that out on my own.
let us know what happens with your refund! im filing next week and am terrified
UPDATE: I finally got through to someone at UC Overpayment Services! I used the Claimyr service that someone mentioned above and it actually worked - got through in about 30 minutes. The agent confirmed that since I've been on my payment plan for over 8 months with consistent payments, I HAVE been removed from the Treasury Offset Program. She said it might take up to 2 weeks to show up when I call the offset line, but my refund should be safe. Such a relief! She's also sending me an email confirmation, which I'll be saving forever as suggested. Thanks everyone for your help!
omg thank u for updating!! im gonna try the same thing tomorrow. fingers crossed i get the same news!!
I remember when I had open issues the system would show random things all the time but at least in my case it was a good sign when the payment date appeared! They ended up disqualifying me for 2 weeks because of how I answered the job search questions (be careful with those!) but then approved me going forward. Hopefully you get ALL your money!
Oh that's interesting - I wonder if that's what happened with one of my weeks. The job search requirements are so confusing sometimes. Did they ever explain exactly what you did wrong with the questions?
Since your status has changed to "Benefits Paid" with a transaction number, you're in excellent shape. That confirms the payment has been processed and is on its way to your Money Network card. At this point, it's just waiting for the banking transfer to complete, which typically takes 1-3 business days depending on when the payment was initiated. Regarding your backpay question - yes, you should receive payment for all eligible weeks you certified for during the waiting period. The system automatically includes those weeks once your issues are resolved, as long as you properly filed your weekly certifications during that time. If you're missing any weeks when the payment arrives, that would be the time to contact them.
That's such a relief to hear! I've been certified properly every week even though no money was coming through. Fingers crossed I see the funds by Friday. Thanks for all the helpful information!
Sofia Perez
I'm going through the same thing right now too! Filed my appeal 3 weeks ago for the same reason - job search requirements. Still waiting for any update. My anxiety is through the roof. Let me know what happens with yours!
0 coins
Jamal Carter
•Will do! This waiting game is definitely stressful. Fingers crossed we both get good news!
0 coins
Amara Nwosu
THE ONLY WAY TO GET ANYTHING DONE WITH PA UC IS TO CALL YOUR STATE REPRESENTATIVE!!!! I waited 10 weeks for a hearing and nothing happened until I contacted my rep's office. Suddenly my hearing was scheduled for the next week. The whole system is designed to make you give up!!!
0 coins
Liam O'Donnell
•While contacting your state representative can sometimes help with long delays or unusual situations, most appeals do proceed normally without this intervention. The current standard processing time for appeals is typically 4-8 weeks, though it can sometimes take longer during busy periods. If it's been more than 8 weeks since the appeal deadline and you haven't received a hearing notice, then reaching out to your state representative could be a good option. But for most people, the system does work within the expected timeframes.
0 coins