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did you get the 6 month extension on tricare when u got out? might help with medical costs while u waiting for uc to fix this mess
I'd like to update everyone on this thread since I've seen several similar questions recently. PA UC has been experiencing technical issues with federal wage verification since they updated their system in January 2025. There is a workaround that seems to be helping claimants: 1. Submit your UCF-18/19 forms AND a signed letter requesting your claim be "manually adjudicated under the UCX program due to system limitations" 2. In the letter, cite PA UC Policy Letter 2025-03 (which addresses the known system issue with federal wages) 3. Provide a detailed wage calculation based on your military rank and time in service This approach has been successful for about 70% of the military claimants I've worked with in the past month. The other 30% still required intervention from a congressional office.
Thank you for this detailed information! I had no idea there was a specific policy letter addressing this issue. I'll definitely include this in my follow-up. Would you happen to know where I can find a copy of PA UC Policy Letter 2025-03 to reference in my letter?
Unfortunately the policy letters aren't publicly available on the website, but you can reference it in your letter anyway. The UC representatives will be able to look it up in their internal system. Just make sure you cite it exactly as "PA UC Policy Letter 2025-03 regarding Federal Wage System Integration Issues.
did u ever get the money for those first 4 weeks? seems weird they say approved but u didnt get paid
No, I haven't gotten any money at all yet! That's part of what's so frustrating. It says approved but nothing has hit my account.
Update us once you're able to speak with someone! This information could help others who run into similar situations with temporary medical conditions while on unemployment.
I will definitely post an update once I get this resolved. Hopefully it helps someone else avoid this headache!
I had this EXACT situation in January!!! They flagged my account because someone tried to hack into it back in 2020 during all that PUA fraud stuff. Even though I had nothing to do with it and am on regular UC now!!! Took me FOREVER to get it fixed and I nearly got evicted waiting for my money. The whole system is designed to make us fail I swear!!! 😡😡😡
Honestly it was like 3 weeks of pure hell. I kept calling and they kept saying "it's being processed" but nobody would actually DO anything. Finally I went to my state rep's office and they made some calls and magically it was fixed the next day. So if calling Treasury doesn't work definitely contact your state representative!!!
Update for anyone reading this thread later: As of March 2025, PA UC has implemented a new system where banking flags can now be resolved through your dashboard on the UC portal. Look for "Payment Method Issues" under the "My Benefits" tab, and you can electronically verify your identity and confirm your payment method. This often resolves these types of flags within 24-48 hours without calling. However, for urgent matters like the OP's situation, calling is still recommended.
Thanks for this update! I actually just got off the phone with Treasury and they were super helpful. They removed the banking flag and confirmed my payments will go to my Money Network card within 2 business days. For anyone with a similar issue - definitely call them directly, it only took about 20 minutes once I got through!
just curious but did u have to do the id.me verification thing? that was such a pain for me
Yes! The ID.me verification was actually pretty quick for me, but then I ran into the issue with my name not matching. The whole process would have been faster if they'd just asked for all documents upfront instead of requesting one thing at a time.
UPDATE: Just wanted to follow up since I saw your post. Has your payment come through yet? I know waiting for that first deposit can be stressful when bills are due.
YES! It finally came through this morning - took exactly 4 business days from approval. And you were right about the back pay - I got payments for all three weeks at once. What a relief! Thanks everyone for your help!
Finnegan Gunn
I work for a different state agency (not UC) but interact with them occasionally. While I can't speak to your specific case, I can tell you that claims do remain active during review regardless of how long it takes. The one-year benefit year only affects how long you can collect benefits, not the determination process. One thing that might help: when you call, specifically ask if there are any "information requests" showing on your claim that you haven't responded to. Sometimes determinations are delayed because they're waiting for information they requested but you never received (mail gets lost, emails go to spam, etc.).
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Fiona Sand
•That's a really good point about information requests! I haven't received anything, but I'll definitely ask about that specifically next time I call. I'm checking my spam folder now just to be sure. I appreciate the insider perspective.
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Mohammad Khaled
Omg my husband went through almost the EXACT same situation last year! His claim was pending for 7 months!!! What finally worked was emailing the UC executive director (not just calling the regular service center). I found the email address on LinkedIn and sent a very detailed but professional email explaining the hardship the delay was causing. His claim was magically "found" and processed within 2 weeks after that email. Sometimes you have to go above the regular channels.
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Fiona Sand
•That's brilliant! I never thought about going that route. Would you be willing to share the email address you used? Or should I just look it up on LinkedIn like you did?
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Mohammad Khaled
•I don't think I should post the email publicly, but if you search LinkedIn for "PA Unemployment Compensation Director" you should find it. Make sure your email is super professional and specific about your claim details and timeline.
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