PA UC open issue - Called state rep but employer response still missing after 7 weeks

I had almost the same exact issue in January. My employer had already responded (I confirmed with HR) but UC kept saying they were "waiting" for a response. What finally worked for me was having my employer contact UC directly through their employer portal to confirm they had already responded. It got resolved within 3 days after that. If you're on good terms with your former employer, definitely reach out to HR and ask if they can do this. Also, did the state rep give you a specific timeframe for when they expected action? Sometimes they need a follow-up.

OMG the exact same thing happened to my cousin!!!! They kept telling her they were waiting for employer info but the employer had sent it TWICE already!!!! Its like the right hand doesn't know what the left is doing over there!!!!

The issue you're experiencing is unfortunately common with PA UC claims involving employer responses. Here's what I recommend: 1. Ask your employer to resend their response through the employer portal AND request a confirmation number or screenshot 2. Contact your state rep again and provide this new confirmation from your employer 3. Request an "escalation to a claims examiner" specifically - use those exact words 4. Document everything - dates, names of representatives, confirmation numbers The system often has these disconnects where responses get "lost" between departments. A health-related separation should actually be processed relatively quickly once they have the correct documentation.

the whole system is BROKEN!!! ive been waiting since DECEMBER for my appeal hearing and every time i call they say "2 more weeks" its MAY now!!! they dont care about us at all. your best bet is to keep calling every single day until someone helps you

I recently discovered a service called Claimyr that actually helped me get through to a live PA UC agent when I was dealing with a similar issue. Their system basically holds your place in line while you wait. I was skeptical but it worked for me after weeks of busy signals and hang-ups. Check out their site at claimyr.com - they have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Once I got through to an actual claims specialist, they were able to see that my employer had indeed already responded and they manually pushed my claim through the review process. Worth considering if your situation gets more desperate.

I work in HR and deal with PA UC employer verifications regularly. There's often a HUGE disconnect between the different UC departments. Here's what you need to know: 1. Employers typically respond through the SIDES e-response system 2. These responses sometimes don't get properly linked to claims 3. UC representatives can see different information depending on which department they're in Your best approach is to: - Get documentation from your employer showing they responded (with date) - Have them resend through BOTH the portal AND by fax (yes, fax still works better sometimes) - Request a Fact Finding Interview specifically about the employer response issue Also, since your separation was due to a health condition, make sure they have medical documentation supporting this. That can be critical for a non-contentious separation approval.

have you tried emailing uchelp@pa.gov with all your info? sometimes they actually respond faster that way than by phone. put your claim # in the subject line and include your name, last 4 of ssn, and phone #. explain everything about your employer already responding. might work.

Just to follow up - make sure you continue filing your weekly certifications even while this issue is pending. Many claimants stop filing when they don't receive payments, but this can create additional problems later. Keep certifying each week so that once your claim is approved, you can receive all back payments without further delays.

Any updates? Were you able to get your employer to contact UC again?

Great to hear you're making progress. Based on current processing times, you should see movement within 7-10 business days after your employer's new submission. If not, that's when I'd consider using a service to reach a claims examiner directly or asking your state rep to escalate to a supervisor level at UC.

FINAL UPDATE: I'm in shock but my claim was just approved this morning! All pending weeks are showing as paid! After I got my employer to resend everything AND my state rep followed up again, something finally clicked. For anyone in a similar situation - don't give up and definitely try the state rep route if you're stuck. Thanks everyone for your help!