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My rep actually gave me a reference number for the inquiry they submitted. Did yours give you anything like that? Might be worth calling back to ask for it so you can reference it in future calls.
No, they didn't give me any reference number. That's a good point - I'll call tomorrow and ask if they have one or can give me some kind of tracking number for the inquiry.
One more thing I should mention - if your open issue is related to your separation from employment (quit/fired/laid off), having documentation ready will help. Things like separation letters, emails about your departure, or any relevant communication with your former employer. The examiner might ask for these to be uploaded or emailed when they call. Also, don't be surprised if the 'open issue' turns out to be something simple or even a system error. Often these long delays are due to claims being flagged by automated systems and then sitting in queues waiting for human review.
Thank you! I was laid off (company downsizing) and I do have the official separation letter from HR. I'll have that ready just in case. Really hoping it's resolved soon.
Hate to break it to u all but PA uses Money Network because it's THE CHEAPEST option for them, not the best for us. My buddy works in state gov (not UC dept) and says they know about all these fraud problems but aren't fixing it because it would cost more. They count on people giving up on claims. CLASS ACTION LAWSUIT NEEDED!!!
For those following this thread: I've compiled some important resources for PA UC Money Network card fraud victims: 1. PA Attorney General Consumer Protection: 800-441-2555 2. CFPB Complaint Portal: consumerfinance.gov/complaint 3. PA Treasurer's Office (oversees the Money Network contract): 717-787-2465 4. PA UC Claimant Services: 888-313-7284 (difficult to reach, but they can help with direct deposit setup) Document everything - dates, times, representatives spoken to, and transaction details. Take screenshots of unauthorized transactions. This documentation is crucial when filing reports.
Update on my situation: I called the fraud team number that was shared and finally got somewhere! They expedited my claim and are sending the money back within 5 business days. I also filed a CFPB complaint just to have it on record. AND I got direct deposit set up through the UC portal so no more Money Network cards for me! Thanks everyone for your help - this community saved me so much stress!
My niece had this same issue with her depression. she waited 8 weeks and nothing happen, then she just reapplied and didnt mention the medical condition at all on the second application and got approved right away. maybe not the right way to do it but it worked for her
Please be careful with this advice. Withholding relevant information on your application could be considered fraud, which can lead to having to repay benefits with penalties. Always be truthful on your application, but focus on how you're still able and available for work despite any medical conditions.
For what it's worth, I process UC claims (not in PA, but nearby state with similar rules). The key issue with medical conditions is whether they make you unable to work. If your doctor can document that you can work with certain accommodations, that should resolve the issue. Also, make sure you're completing any questionnaires they send about your medical condition. These often get overlooked in the dashboard but are critical for moving your claim forward. Look specifically for something called an "Able and Available" questionnaire.
Thank you for the insider perspective! I'll double check my dashboard for any questionnaires I might have missed. I definitely can work with accommodations, so I'll make sure that's clearly documented.
Just a heads up - if you're calling about job search requirements being waived due to medical issues, make sure you have your medical documentation ready to fax or upload. They'll create a ticket but won't be able to resolve it until they receive your doctor's note. The ideal documentation includes the specific dates you're unable to search for work and needs to be signed by a licensed physician.
Wait they can waive job search requirements? I didnt know that was even possible. I have a broken ankle right now and have been struggling to apply to jobs just to meet the weekly requirements.
One more tip about calling PA UC: If you get through and then get disconnected (happens way too often), call back immediately and when prompted by the automated system, press the option to indicate you were disconnected during a previous call. Sometimes this puts you ahead in the queue rather than starting over. Doesn't always work but worth trying.
This happened to me last month! Was on with someone for 20 minutes going through my complicated issue then suddenly disconnect. Called back immediately with the disconnect option and got through to someone else in about 10 minutes. The second person was able to see notes from my previous call which really helped.
Anderson Prospero
my frend got his check in like 5 days, but he lives in pittsburgh so maybe its based on how close u r to harrisburg? idk just a thought
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Kirsuktow DarkBlade
•Location within PA shouldn't make a huge difference for mail delivery times. The main factors are when it was actually processed and whether there were any issues with the payment. The PA Treasury is responsible for issuing the physical checks, and there can sometimes be delays between when UC approves the payment and when Treasury issues it.
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Natalie Khan
UPDATE: My check finally arrived today! That's 16 days after they said it was mailed. The postmark on the envelope was actually August 2nd, not July 25th like they told me on the phone. So I guess there was some delay between when they approved it and when it actually went out in the mail. I'm just relieved it's here now. Thanks everyone for your help and advice! I'm definitely switching to direct deposit for all future payments.
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Daryl Bright
•Great news! Glad it finally showed up. And yes, definitely switch to direct deposit - you'll get your money much faster.
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Sienna Gomez
•congrats!!! now u just gotta deal with filing those weekly claims without the system glitching lol 🙄
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