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The SAME THING happened to my neighbor and it turned out there was an identity verification issue that wasn't showing up on the dashboard. Check your husband's email spam folder for messages from ID.me or a PA UC identity verification request. Sometimes they send these and if you don't complete them within like 7 days, they just keep denying you without clearly explaining why. Good luck!
Update on my earlier comment - if you're having trouble with the appeal or getting through on the phone, contact your state representative's office. They have dedicated staff who can intervene with the UC office on your behalf. I've seen many stuck claims suddenly get resolved once a state rep's office gets involved. Just search for "PA state representative [your zip code]" to find yours.
This is a great idea. I wouldn't have thought to contact our state rep. I'll try this along with the Claimyr service mentioned above. At this point we need to try everything as the bills are piling up. Thanks for all the suggestions everyone!
They sent me a letter with the interview date/time about 2 weeks after my claim got flagged. The whole thing took about 5-6 weeks to resolve completely. And yes, I still had to call in to do the interview - they don't call you, you have to call them at the scheduled time using a special number they give you in the letter.
Actually, that's not quite right. PA UC handles these two ways depending on the issue. For some investigations they send you a letter with a call-in number and PIN for a scheduled time. For others, an examiner will call YOU at the number on file. Make sure your phone number is updated in the system and that you answer calls from unknown numbers during this period. If you miss their call, it can significantly delay your case resolution.
UPDATE: I finally got through to PA UC today! Used the Claimyr service someone mentioned and it worked great. The agent was actually really understanding. She said this happens a lot and is considered a "non-willful" error since I genuinely didn't know I had to report unpaid work. They're sending me a questionnaire about the 2-day position that I need to fill out and return. My benefits are on hold until that's processed, but she said as long as I get it back quickly, I should only have a small overpayment for those 2 days I worked (about $82) that I'll need to pay back. Thank you everyone for the help and for calming me down! I was seriously panicking thinking I'd lose everything or get charged with fraud over an honest mistake.
My sister works for unemployment (not in PA but another state) and she says theyre all SUPER backlogged right now!! She said never expect anything to happen when they say it will...always add at least 2-3 weeks to whatever timeline they give you and you'll be less disappointed!! Good luck!!!!
One other recommendation - keep filing your weekly certifications even while waiting for the determination. If your claim is eventually approved, you'll get retroactive payments for all properly filed weeks. If you stop filing during this waiting period, you may lose benefits for those weeks.
i had the same issue last yr and i kept filing my weekly claims and when it finally got approved they paid me for all the weeks i claimed so dont stop filing even tho it seems pointless. i know that doesnt help ur immediate $$ situation but at least youll get everything eventually
UPDATE: Great news!!! My claim was finally approved yesterday (9/8) and I received ALL my back payments today (9/11)! Almost $4,600 in total which is saving me from eviction. What worked: I called my state rep's office Monday morning, spoke with their UC liaison, and they submitted an inquiry that same day. By Wednesday afternoon my dashboard updated to show all my weeks as paid! Thank you all SO MUCH for your advice and support during this nightmare. For anyone else stuck in review status - definitely contact your state representative, it made all the difference for me.
SEE! The system only works when you force them to do their jobs! Glad you got your money, it's ridiculous you had to go through all this stress when they could have just processed your claim correctly in the first place!
Keisha Johnson
dont bother calling they never answer!!! been on UC for 6 months and NEVER got thru once!!! system is rigged to make people give up
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Zainab Omar
•That's why I finally tried that Claimyr service. I was skeptical but desperate after weeks of trying. Finally getting through to someone was worth it because they fixed my issue in literally 5 minutes once I explained what was happening.
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Paolo Longo
When your payments do resume, they should include all the back weeks at once. Make sure you keep filing your weekly claims even while payments are delayed - if you stop filing, you'll have to reopen your claim which creates even more delays. Also, double-check that your payment method hasn't changed in the system. Sometimes the system randomly switches from direct deposit back to debit card or vice versa.
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QuantumQuasar
•That's a relief to hear they'll pay the back weeks all at once. I've definitely kept filing every week even though nothing's being paid. I'll check my payment method right now to make sure it hasn't changed. Thanks!
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