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Regarding the double waiting week issue - that's definitely not normal. Even with a new benefit year, there should only be one waiting week per benefit year. I suspect there might be a system error where your claim status wasn't properly updated. For the overpayment, you really need to speak with a representative to get the details. It could be a retroactive determination based on wage verification, an employer protest, or even an identity verification issue. Without knowing what weeks they're claiming were overpaid, it's hard to determine the cause.
My cousin works at the unemployment office (not in PA though) and she says their computers are super outdated and sometimes just generate errors like this. But you definitely need to address it either way because they won't just make it go away. Good luck!
THE PA UC SYSTEM IS LITERALLY DESIGNED TO CONFUSE PEOPLE!!! They WANT you to make mistakes so they can deny benefits!! I bet they're hoping you'll get frustrated and give up. This happened to me and they ended up putting an "open issue" on my claim for 6 WEEKS before finally paying me. The system is BROKEN by design!!!
UPDATE: Just wanted to let everyone know my payment went through fine! It was slightly reduced from what I expected (they deducted the Saturday I worked), but otherwise everything processed correctly. For anyone with the same issue - if your last day of work falls in your first claim week, just explain that in the box and you should be good.
Anyone know if theres a way to file weekly claims by phone when website isnt working? My cousin said she did this once when her internet was down
Yes, you can file by phone using PAT (Pennsylvania Automated Teleclaims) at 888-255-4728. However, you'll still need your PIN, and if your account has a security lock, this might not work either. Worth trying though!
UPDATE: I got in! I tried at 6:30am and the error was gone. Looks like a combination of trying early morning + waiting 24 hours since my last login attempt did the trick. Weekly claim is now filed! Thanks everyone for your help and suggestions.
Update: The PA UC website appears to be coming back online. I just checked and was able to log in, though it's running very slowly. They've also posted an update saying that anyone whose filing day was today will have until tomorrow at 11:59 PM to complete their weekly certification without penalty. If you're still having trouble, try clearing your browser cache or using a different browser.
For future reference, does anyone know if theres a status page or somewhere that shows if the UC website is working or not? Would save me a lot of time instead of just trying over and over again when its down
PA UC doesn't have an official system status page, unfortunately. The best places to check are their social media accounts (particularly Facebook and Twitter) where they usually post announcements about outages. You can also sign up for email/text alerts on their website once it's back up, which occasionally include maintenance notifications.
Keisha Johnson
dont bother calling they never answer!!! been on UC for 6 months and NEVER got thru once!!! system is rigged to make people give up
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Zainab Omar
•That's why I finally tried that Claimyr service. I was skeptical but desperate after weeks of trying. Finally getting through to someone was worth it because they fixed my issue in literally 5 minutes once I explained what was happening.
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Paolo Longo
When your payments do resume, they should include all the back weeks at once. Make sure you keep filing your weekly claims even while payments are delayed - if you stop filing, you'll have to reopen your claim which creates even more delays. Also, double-check that your payment method hasn't changed in the system. Sometimes the system randomly switches from direct deposit back to debit card or vice versa.
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QuantumQuasar
•That's a relief to hear they'll pay the back weeks all at once. I've definitely kept filing every week even though nothing's being paid. I'll check my payment method right now to make sure it hasn't changed. Thanks!
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