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Update on my previous comment - if your claim shows as approved but payments aren't processing, it could be what's called a "secondary review flag." These aren't visible to claimants in the portal but require a supervisor to manually release. Two specific things to try: 1. Ask specifically if there's a "payment authorization hold" or "secondary review flag" on your account when you call 2. Request an "escalation for hardship" due to potential eviction - this can move you up in the supervisor callback queue Also, continue filing your weekly claims WITHOUT FAIL during this waiting period. Missing even one week can create additional delays.
Just an update - I contacted both my state rep AND used Claimyr to get through to an agent. The combination worked - got my backpay last week. OP, don't give up - just keep pushing from multiple angles. The system is designed to be difficult but not impossible.
Thank you! That's a huge relief. I used Claimyr this morning and am currently waiting for a callback. Will update on how it goes for anyone else who runs into this same problem.
UPDATE: Finally got through to someone! The rep said this was caused by me answering a job search question differently than previous weeks. Apparently the system flagged it as a potential issue but the rep said it wasn't actually a problem. She removed the flag on her end and helped me file my weekly claim right away over the phone. Payment should be processed normally! Thanks everyone for your help and advice!
I had a somewhat similar situation where I was receiving WC benefits and tried to claim UC from a previous employer. Be extremely careful here - there are specific rules about what you need to report. If your WC is for total disability, then PA UC will likely deny benefits because you're not able to work. You mentioned you got hurt at your first job - are you still technically employed there but just collecting WC? If so, you'll need to explain that you're collecting WC from an employer you still work for (but are on leave from), while claiming UC from a different employer you no longer work for. I strongly recommend getting a formal determination from UC rather than guessing. Be 100% honest about your WC status when you apply. In my case, I was initially denied but was able to appeal and eventually received benefits.
Good question. If you're on partial disability through Workers' Comp and are medically cleared for specific types of work, you can limit your work search to jobs within your medical restrictions. You'd still need to complete and document your work search activities each week (applying to jobs, attending interviews, etc.) but only for positions you're physically capable of performing. The PA UC system allows for this type of limitation as long as it's medically documented.
You can file your new claim up to two weeks before your benefit year end date. The system will process it to begin right after your current benefit year ends. This is actually the recommended approach to minimize gaps in payment. Regarding your base period for the new claim: Pennsylvania looks at the first four of the last five completed calendar quarters before you file. So depending on when exactly you worked those 6 weeks, they may or may not fall within the base period of your new claim. If you're concerned, you might want to speak with a UC representative to determine if your temp work will qualify for a new claim or if you might need to wait until those wages fall within a qualifying base period.
One more thing to keep in mind: When you file your new claim, make sure to report all employment since the beginning of your current claim. The system will prompt you for this information. Accuracy is important as they will cross-check with employer tax records. Also, be prepared that your new claim may have an "open issue" period while they verify your employment history. This is standard procedure for new claims where there was partial employment during the previous benefit year. Keep filing your weekly certifications even if payments are temporarily delayed during this verification process.
GalaxyGuardian
@commenter7 - Yes, Claimyr worked great for me! I was able to talk to an actual UC agent within about 25 minutes instead of calling for days and getting busy signals. It was worth it just to get my questions answered before my hearing. They just connect you directly to the PA UC phone queue without you having to redial a million times.
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Miguel Silva
thanks i might try that. been trying to reach someone about my claim for weeks and just get busy signals or it hangs up on me!
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