


Ask the community...
Pro tip: if you can't get through on the phone, try their social media. Sometimes they respond faster there.
I experienced something similar last year and discovered it was because I'd accidentally entered my previous employer's information incorrectly. The mistake caused an automatic flag in the system that required manual review. It might be worth checking if there could be any mistakes in your application that triggered the unresolved issue. Sometimes even small discrepancies between what you reported and what your employer reported can cause these issues.
This system is absolutely rigged against people . I scheduled an appointment to go to career link to meet with a uc rep. They have had listed open issue for two months. I was told at office the person handling my claim may be on a leave of absence and if so they don’t assign to anyone else. I was also told they are an insurance company and are not in the business to pay people. So my claim may be held up because the rep is trying anything they can to screw me out of my benefits. I will be heading to my state reps office next week. The state needs to step up and put a stop to this garbage.
Quick update on the IDme situation - if your son gets through the verification process, make sure he also goes back to his PA UC dashboard and clicks the "Allow" button to connect IDme to his unemployment account. A lot of people miss this step and then wonder why their account is still locked even after successful verification. Also, after verification is complete, there can be a 24-48 hour delay before the system updates and allows weekly filing again.
I didn't know about the "Allow" button! Thank you for mentioning that. After trying all morning, we finally got through to someone using that Claimyr service you recommended. They confirmed everything you said about the rolling verification schedule and placed a 7-day hold on his account so he can file this week's claim while we sort out the IDme issues. Such a relief!
This might sound random but check if your son's driver's license or ID is expired. My hubby had this EXACT same problem and it turned out his license had expired the month before and IDme wouldn't verify him until he renewed it and uploaded the new one.
Jamal Anderson
Friendly reminder to everyone: ALWAYS KEEP COPIES OF EVERYTHING YOU SUBMIT TO THE UNEMPLOYMENT OFFICE. It's saved my butt more than once when dealing with issues like this.
0 coins
Mei Wong
have u tried using the mobile app? sometimes it works better than the website for some reason 🤷♂️
0 coins
Diego Mendoza
•I didn't even know there was an app! I'll check it out, thanks!
0 coins