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One last tip that might save you some time: take screenshots of the error message and have your ID ready when you do reach someone. They'll need to verify your identity before they can fix anything in the system. I'd also recommend preparing a list of all previous employers from the last 18 months with correct start/end dates, as they might ask for this information while they have you on the phone.
Great suggestion about the screenshots and having my employment info ready! I'll definitely do that.
UPDATE: Finally got this resolved! For anyone who might face this issue in the future - the problem was that my previous employer had somehow entered my birth month and day switched around in their records (put 05/11 instead of 11/05). The UC agent was able to override the error and update my information correctly in the system. My application is now processing! Thanks everyone for the help and suggestions.
So glad you got it figured out! That's such a weird error - who would think to check if the employer switched your birth month and day around? Thanks for posting the update, this will definitely help other people who run into the same problem. Congrats on getting your application moving forward!
Have you tried reaching out to your local state representative? Sometimes they can help push things through faster.
I went through this exact same situation about 3 months ago! The online system was completely useless for me - kept getting error messages. What finally worked was calling the main UC line at 8:00 AM sharp when they open. I got through after about an hour on hold (which honestly isn't too bad compared to some horror stories I've heard). The rep was actually pretty helpful and changed my payment method right there on the call. Make sure you have your claim number, SSN, and new bank account/routing info ready. They'll give you a confirmation number - write that down! The change took about 3-5 business days to show up in my account. Hang in there, it's frustrating but definitely doable!
Just checking back - did your payment come through today? Monday morning is when most people see their deposits hit after Thursday/Friday payment dates.
Awesome news that your payment finally came through! This gives me hope - I'm in a similar situation where I won my appeal last week and have been anxiously waiting for the deposit. The timeline you experienced (about 4-5 business days) seems pretty typical based on what others are saying here. It's such a stressful process but glad to see it worked out for you in the end. Now you can breathe easy and get that rent paid! 😊
Yuki Yamamoto
btw make sure ur doing ur work search activities every week even tho ur not getting paid yet! my friend forgot and when her claim finally went through they denied her first 4 weeks cuz she didnt do the job search stuff
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CosmicCrusader
•Yes! I've been applying to at least 3 jobs every week and keeping detailed records. That's one thing I made sure to do right from the beginning.
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NeonNova
I'm in a similar situation - filed my claim in early February and still waiting for determination after 6 weeks. The lack of transparency is killing me! I've been calling weekly and get different answers every time. One agent told me my employer hadn't responded yet, another said they were waiting on some internal review. It's like they're making it up as they go along. I haven't tried contacting my state rep yet because I was worried about exactly what happened to you - getting pushback from UC staff. But reading through these comments, it sounds like it might still be worth trying. The fact that they called you back (even rudely) shows your case is at least getting some attention now. Hang in there - I know how stressful it is when bills are piling up and you have no idea when relief is coming. At least we're both keeping up with our weekly certifications and work search requirements so we'll get backpay when this mess finally gets sorted out.
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