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anyone else think its weird that they make these hearings at such specific times but dont have any flexibility for real life? like some of us have kids and jobs and traffic exists lol. 9 minutes is nothing, they should have still let you in. the whole system feels like its designed to deny as many people as possible.
UPDATE: I filed the Request for Reopening form today and also used Claimyr to get through to an actual UC rep! The rep confirmed they received my written statement from yesterday and said they would attach it to my file. She said the referee will likely issue a decision on my original case within 7-10 days, but I should still be prepared to appeal if it goes against me. Thanks everyone for the help - will post another update when I hear something!
I'm having the EXACT same problem!!! Been trying since yesterday morning and NOTHING! This is SO TYPICAL of PA UC!!! My rent is due this week and I NEED this payment to process on time! Why don't they ever WARN us before taking the system down?? Now I'll probably have to wait extra days for my money. I swear they do this ON PURPOSE to save money by delaying our payments!!!
They actually did post a notice about the maintenance, though it wasn't up for long. The system should be back online by tomorrow morning. Your payment shouldn't be delayed as long as you file within the week's filing period. If you're concerned about timing, you can call the PAT system instead of waiting for the website.
Hey everyone, just wanted to update - I just tried again (around 4:30pm Sunday) and was able to get in and file my weekly claim! Looks like the site might be back up now. Still running a bit slow but at least it's working!
THE SYSTEM IS RIGGED they make it impossible on purpose so people give up!! been through this 3 times now and its always something different
UPDATE: I finally got through this morning after calling around 20 times! The claims rep said my payments were on hold because they needed to verify my last employer's information, even though nothing showed up online about this. She released all three weeks of payments while I was on the phone, and said they should be on my card within 2-3 business days. Keep trying to call!
The SAME THING happened to my neighbor and it turned out there was an identity verification issue that wasn't showing up on the dashboard. Check your husband's email spam folder for messages from ID.me or a PA UC identity verification request. Sometimes they send these and if you don't complete them within like 7 days, they just keep denying you without clearly explaining why. Good luck!
Update on my earlier comment - if you're having trouble with the appeal or getting through on the phone, contact your state representative's office. They have dedicated staff who can intervene with the UC office on your behalf. I've seen many stuck claims suddenly get resolved once a state rep's office gets involved. Just search for "PA state representative [your zip code]" to find yours.
This is a great idea. I wouldn't have thought to contact our state rep. I'll try this along with the Claimyr service mentioned above. At this point we need to try everything as the bills are piling up. Thanks for all the suggestions everyone!
Isabella Tucker
They sent me a letter with the interview date/time about 2 weeks after my claim got flagged. The whole thing took about 5-6 weeks to resolve completely. And yes, I still had to call in to do the interview - they don't call you, you have to call them at the scheduled time using a special number they give you in the letter.
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Jayden Hill
•Actually, that's not quite right. PA UC handles these two ways depending on the issue. For some investigations they send you a letter with a call-in number and PIN for a scheduled time. For others, an examiner will call YOU at the number on file. Make sure your phone number is updated in the system and that you answer calls from unknown numbers during this period. If you miss their call, it can significantly delay your case resolution.
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Alexis Renard
UPDATE: I finally got through to PA UC today! Used the Claimyr service someone mentioned and it worked great. The agent was actually really understanding. She said this happens a lot and is considered a "non-willful" error since I genuinely didn't know I had to report unpaid work. They're sending me a questionnaire about the 2-day position that I need to fill out and return. My benefits are on hold until that's processed, but she said as long as I get it back quickly, I should only have a small overpayment for those 2 days I worked (about $82) that I'll need to pay back. Thank you everyone for the help and for calming me down! I was seriously panicking thinking I'd lose everything or get charged with fraud over an honest mistake.
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Madeline Blaze
•nice! at least ur getting somewhere. better than me last year. i had to drive 2 HOURS to the nearest careerlink office to get help cuz i could never get thru on phone
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