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This is exactly why I think PA UC needs to completely overhaul their system for seasonal workers! Your situation is so common yet they treat every zero-hour week like it's some kind of fraud red flag. I went through something similar working road construction - had to jump through all these hoops just because of normal winter weather delays. The fact that you've been honestly reporting partial hours for months should show them you're not trying to game the system. One suggestion: when you do get through to someone, ask them to put a note on your account that you're a seasonal construction worker. Sometimes this helps prevent the same issue from happening again next winter. It's ridiculous that we have to become experts in their broken system just to get the benefits we've earned, but at least documenting your work pattern might save you this headache in the future.
That's really smart advice about asking them to put a note on the account! I never would have thought of that. You're absolutely right that the system treats honest seasonal workers like we're trying to commit fraud. It's so backwards - if anything, we should get credit for consistently reporting our hours accurately instead of being punished the first time we have a zero-hour week. I'm definitely going to ask about that note when I finally get through to someone. Hopefully it'll save me from this nightmare next winter!
I'm dealing with the EXACT same thing right now! I work in landscaping and just had my first zero-hour week of the season. The system immediately flagged me for reapplication even though I've been filing consistently for months with partial hours. What's really frustrating is that my coworker who had zero hours two weeks ago didn't have this issue - seems totally random which accounts get flagged. I called the main UC line about 50 times yesterday and couldn't get through. The automated system just keeps saying "due to high call volume" and hangs up on you. Has anyone had luck with the early morning calls? I'm thinking of trying right when they open at 8 AM. This whole situation is making me want to just give up on UC entirely, but I can't afford to do that with winter lasting another month or two.
FINAL UPDATE: My tax refund just hit my account this morning! Total wait time was 13 weeks from filing, but only 8 business days after speaking with the UC tax specialist. If anyone else is dealing with long delays, definitely try to speak with someone directly - there might be a simple issue holding things up that they can fix quickly.
Wow, what a journey! Thanks for documenting everything step by step - this is incredibly helpful for those of us still stuck in limbo. I'm at week 8 with my refund and starting to panic. The fact that you got resolution so quickly once you actually spoke to someone gives me hope. I had no idea about employer wage reporting errors being a common cause of delays. Definitely going to try the Claimyr service this week since the regular phone lines have been impossible. Really appreciate you coming back to share the final outcome!
This is great advice from everyone! I went through something similar with a sales training program that had a probation period. The key thing I learned is that PA UC really does verify your earnings with employers, so definitely keep exact records of what you're paid each week. Also, when you report your work hours, make sure to include ALL the hours you worked that week, even if some were unpaid orientation time. The system is pretty forgiving if you're honest and consistent with your reporting. Wishing you the best on your assessment - remote customer service jobs can be tough but the skills you learn are really valuable!
my brother works for a home health agency and he says they do this ALL THE TIME because it saves them money on their unemployment insurance rates. they keep everyone on the books as "active" even when they have no work for them. total scam. definitely appeal and mention that you suspect this is why they're suddenly contacting you after months of silence.
I'm so sorry you're dealing with this - it's incredibly frustrating when agencies pull this kind of stuff. I had a similar experience with a different type of caregiving situation. One thing that really helped me was getting a statement from someone who knew about the specific nature of your employment arrangement. Do you have any documentation from when your mother-in-law was receiving care that shows you were hired specifically as her family caregiver? Medical records, care plans, or even correspondence that mentions your relationship to the patient can be powerful evidence that this wasn't a general healthcare position. Also, if you can get any written confirmation of her passing date from hospice, hospital, or funeral home, that creates a clear endpoint for when your specific job duties ended. The fact that they waited until after your UC claim to suddenly offer work is really telling - make sure to screenshot and save every email they've sent you since filing. You've got a strong case here!
Thank you so much Philip! I do have some of those documents - the original care plan from her oncologist that specifically names me as her primary caregiver, and I have the death certificate. I never thought about getting documentation from hospice but that's a great idea since they have records of me being listed as the family caregiver. I've been screenshotting all the emails from the agency since they started contacting me. It's just so obvious that the timing is suspicious - months of silence, then suddenly they're blowing up my inbox the day after I file for UC. Really appreciate the advice!
Harper Thompson
Does anyone know if we still have to do those weekly work search activities when we're on medical leave? I'm so confused about this!!
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Charlotte Jones
•If you're able to work but were separated for medical reasons that have resolved, yes, you need to complete weekly work search activities (applying to jobs, attending workshops, etc.). However, if you're currently unable to work due to ongoing medical issues, you should be on medical leave rather than regular UC. Those are two different systems with different requirements.
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Carter Holmes
One more important thing to consider - make sure you file within the appropriate timeframe. In PA, you should file your initial claim during the first week you are unemployed. Filing late can complicate things unnecessarily. Also, be prepared that the initial determination might take longer in cases involving medical issues because they often require additional fact-finding.
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Mia Alvarez
•Oh thank you for mentioning this! I just got the text today saying I was terminated, so I'll make sure to file this week. Is there anything specific I should say about the medical issues when I file online? The form options don't always seem to fit complicated situations.
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Aisha Abdullah
•When filling out the online form, look for "health reasons" or "illness/injury" as your separation reason. If those exact options aren't available, choose the closest match and use the additional comments section to explain your situation in detail. Be specific but concise - mention the knee problems, respiratory infection, father's passing, and that you had doctor's notes. The key is being completely honest about the timeline and medical documentation. Don't worry if the dropdown options don't perfectly fit - the examiner will review your detailed explanation during the fact-finding process.
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