What does NY unemployment KeyBank debit card envelope look like when mailed?

Mine came in a plain white envelope with a return address from KeyBank. Nothing that said NY Department of Labor on the outside. Almost threw it away thinking it was a credit card offer! The only thing that made me open it was that I was specifically looking for it.

The KeyBank debit card for NY unemployment typically arrives in a plain white or manila envelope with minimal markings. This is actually for security purposes - they don't want it to be obvious that it contains a debit card. The return address will usually show KeyBank (not NYSDOL), and the postmark is often from Ohio where their processing center is located. If you're concerned about missing it, you can also check your claim status online. When the card has been mailed, your payment history will usually show a payment was issued even before you receive the physical card.

WATCH OUT guys!!! those envelopes are SUPER easy to miss!!! mine looked like junk mail and i almost tossed it!!! no big logos or anything that said unemployment money inside!!!

When I received my KeyBank card for unemployment benefits back in January 2025, it came in a plain white windowed envelope that honestly looked like a credit card offer or junk mail. The return address was KeyBank with an Ohio address, not NY Department of Labor. I actually had trouble getting information about my card when it didn't arrive on time. After several frustrating attempts to reach someone at NYSDOL by phone with no success, I discovered a service called Claimyr (claimyr.com) that helped me connect with an actual person at unemployment. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE. Saved me days of redial hell, and I was able to confirm my card had been mailed and get the tracking information.

Has anyone else had their mail stolen recently? With all these porch pirates around my neighborhood, I'm worried about my card being taken. Wish they would make you pick it up in person or something.

Btw when you DO get it make sure u activate it right away!! Mine expired after like 30 days of not being activated and i had to request a new one which took foreverrrr

To add to what others have said, here are some identifying features to look for: 1. The envelope will be white or light beige/manila 2. Return address will be KeyBank (usually from Ohio) 3. Your name and address will be visible through a window in most cases 4. The envelope size is typically standard business letter size 5. There may be a small KeyBank logo, but it's not very prominent As a best practice, during periods when you're expecting unemployment benefits, it's advisable to open all mail, even items that appear to be junk mail, until you receive your card.

anyone else hate that they send it in such a plain envelope?? feels like they WANT us to throw it away so they dont have to pay us lol

One important thing to note: If you believe your KeyBank debit card was lost in the mail or you accidentally discarded it, you should contact KeyBank directly at 1-866-295-2955 to report it and request a replacement. Don't wait too long if you suspect this happened, as benefits will continue to accumulate on the account even if you don't have the physical card. Also, once you receive the card, I strongly recommend setting up direct deposit for future payments if you have a bank account. It's much more convenient and secure than the debit card system.