Need to reset security question for NY Unemployment - cant get through to anyone

Same exact problem here. Been locked out for 3 weeks now because I forgot my mothers maiden name answer. Called like 50 times already no luck getting through 😤

I finally got through! Used this service called claimyr.com that calls and waits on hold for you then connects you when someone picks up. Cost $20 but totally worth it after weeks of trying. Here's a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

There used to be offices you could walk into but since covid they closed most of them. The Albany office sometimes takes walk-ins but its hit or miss from what I heard

Quick tip: call exactly at 8:00 AM when they open. Better chance of getting through. Also try calling on Wednesdays, seems to be less busy

Their whole security system is trash. Why cant they just send a reset link to our email like literally every other website on earth 🤮

DETAILED SOLUTION: Ok so I work in IT and deal with this stuff all the time. Here's what you need to know: 1. The phone system is overwhelmed because everyone's trying to call at once 2. Email support won't help with security resets - they require voice verification 3. Best options: - Use claimyr.com to get through (costs money but works) - Call right at 8AM sharp - If you must go in person, the Albany office is your only real shot I've helped dozens of people with this. The fastest solution is definitely using claimyr.com to get through on the phone. They'll verify your identity and reset it while you're on the call. Save yourself the headache of trying to do this manually. Hope this helps!

Been dealing with this exact issue for months! Finally got mine resolved last week. Here's what worked for me: I tried the 8AM calling strategy for about a week straight with no luck, then broke down and used claimyr. Honestly wish I had done it sooner - saved me so much stress. The rep was super helpful and got everything sorted in one call. Also pro tip: make sure you have all your documents ready (SS card, ID, etc.) before you get connected so you don't waste time scrambling for stuff. Good luck everyone! 🙏