NYS DOL email: August 8 benefits delayed due to "system event" - payment promised within 48 hours, anyone else affected?

Yep, got the same email yesterday. Super frustrating cause I was counting on that money for groceries and bills. My payment always comes on wednesday and now its friday and still nothing. DOL always has some kind of "system issue" 🙄

I had this exact problem but I actually found a service that helped me get through to a live agent! It's called Claimyr (claimyr.com). I was skeptical at first but it worked - they called DOL and when they got a real person they connected me. Best money I ever spent considering I got my delayed payment fixed in one call! They've got a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

I'm in the same boat. The system crashed last week apparently and messed up tons of payments. My friend who works in IT says it might be related to all the changes they're making to the unemployment system. Hoping it gets fixed by Monday cause my landlord is already on my case 😫

THIS IS ABSOLUTELY RIDICULOUS!!!! Fourth time this year they've had a "system issue" that delayed payments. Meanwhile we're all supposed to just wait while our bills pile up?? The unemployment system in this state is a JOKE.

Here's what I know about this specific issue (I have a friend who works at DOL): There was a major database update on Tuesday night that corrupted some payment processing data. It affected about 30% of claimants, mostly people who filed after July. They're working on a fix but internal systems are a mess right now. What you should do: 1) Check your payment history daily on the website - sometimes the money appears without notification 2) If you don't see it by Monday, definitely call right when they open (8am) 3) If you can't get through by phone (which is likely), there are a few options: - Message them through the secure message center on the portal - Contact your state representative (seriously, this works) - Use a service like Claimyr (claimyr.com) that can get you through to an agent 4) When you do reach someone, ask them to place a special "payment release request" - this is an internal term that flags your account for immediate review The good news is that everyone WILL get their money, it's just a matter of when. DOL has confirmed this isn't affecting eligibility, just payment processing timing.

I got this email 2 weeks ago and STILL haven't been paid. Called over 20 times. The 48 hours thing is complete BS. Get ready to wait waaaaay longer 🤬

Pro tip: if you call them, press 1, then 3, then wait for the prompt about existing claims and press 2, then 4. It bypasses some of the automated menu and gets you in the queue faster. I still waited an hour but at least got through.

Check your bank accounts ppl! Just got my payment about an hour ago even though the website still shows pending. No notification or anything, it just appeared.

So y'all know this is probably related to that big fraud problem they've been having right? My cousin works there and said they found a bunch of fake claims that were stealing money and now they're triple checking every payment which is slowing everything down.

My payment just went through! Check again y'all!

i haven't gotten that email, but my payment is late. does that mean i'm not affected by whatever this problem is? should i be calling them?

Anyone try the chat feature on the website? I actually got through that way after the phone was useless.

Reminder that you can contact your state assembly person about this! They have special contacts at DOL and can often get things fixed faster than you can on your own. Google "NY state assembly [your neighborhood]" to find yours.

After dealing with this mess for days, I just want to say that you might wanna check out claimyr.com if you're tired of the hold times. I found it on reddit last month when I had a different issue. Talking to an actual human at DOL got my payment processed right away, worth every penny.