NY Unemployment Email Approved My Claim but Agent Denies It - 5 Weeks No Payment Despite Official DOL Approval Letter

Same crap hapened to me last year! The right hand doesnt know what the left is doing over there. I got that same email then called and they had no idea what i was talkin about. Ended up taking me 2 more weeks to actually get paid after that email.

I was stuck in the same situation for WEEKS until I found this service called Claimyr that got me connected to a real agent fast. Talking to someone directly got my payment issue resolved in like 20 minutes after weeks of nothing. Best decision I made - my payments started 3 days later. Check out their site claimyr.com or this video explaining how it works: https://youtu.be/Rdqa1gKtxuE

I swear the NY unemployment system is designed to make you give up. Those emails are automated and get sent out sometimes when they shouldn't. Keep calling and documenting EVERYTHING. Ask for a supervisor if the agent isn't helping.

Print out the email and take screenshots of everything! I had to fight for 7 weeks to get my payments. The email actually DOES mean your claim was approved, but something is holding up the actual payments. Could be identity verification, could be a random audit, could be a system glitch. The regular agents often don't have access to see what's actually going on with your claim.

Ok so this is actually a known issue with their system right now. The approval emails are going out automatically from one part of their system while the review flags are still active in another part. Had the exact same thing happen to my brother. Try asking specifically if there's an "identity verification flag" or "earnings verification" needed. Sometimes they don't even tell you what documents they need until you specifically ask.

Listen here's what you need to do. The system is totally fucked but there's a way through: 1) Call EVERY DAY until you get someone who actually knows what they're doing (maybe 1 in 5 agents) 2) When you call, immediately ask if there are any "holds" or "flags" on your account - this is key language 3) If they say you're under review, ask SPECIFICALLY what documents they need 4) Document every call - get agent ID numbers if possible 5) If all else fails, contact your state assembly person's office. They have special contacts at unemployment that can push things through. I went through this exact nightmare in April and only got movement when I followed these steps. Also, if you're having trouble even getting through on the phones, check out claimyr.com - it's a service that will get you connected to an agent without the wait. Talking to a real human is the only way to fix these problems. Don't give up! The system is designed to make you frustrated enough to stop trying. Keep pushing and you'll get your money.

Have you checked your spam folder for any other emails from them? Sometimes they send instructions for additional verification but it goes to spam. Classic NYSDOL move 🙄

i literally just got paid today after the EXACT same situation. took 7 weeks total. what worked was calling right at 8:00am when they open and specifically saying "escalate to supervisor" until they transferred me. regular agents just read from scripts.

write to ur state senator! worked 4 me after 2 months of bs

My cousin works for the DOL (not in NY) and says their systems are completely outdated and different departments literally can't see each other's actions. So the email system might show you're approved while the payment system still shows pending. It's not even the agents' fault - the whole infrastructure is ancient.

They did this to me last month!! The issue was my identity verification got approved but then my wage verification was still pending. The agent couldn't see both systems at once. I had to call 13 TIMES before I got someone who could actually help me. What a joke.

Check your NY.gov account message center too. Sometimes they send messages there that don't come through email. Total clown show operation 🤡

This exact thing happened 2 me! After getting that email I had 2 wait another 10 days & then money started showing up. sometimes their system just takes time to process even after approval

Unpopular opinion but try going in person if you can. The local career centers sometimes have unemployment staff who can look things up for you. Worked when nothing else did for me.

I couldn't get anywhere with regular calls, but I used claimyr.com to actually get through to someone who could help. My claim was stuck in the exact same way - approved but not paying out. Turns out there was a secondary review that needed to be cleared. Worth checking out if you're desperate.

omg stop calling and just TAG THEM ON TWITTER!! seriously the social media team actually gets stuff done. Idk why but it worked for me when nothing else did.