NY unemployment tax refund still missing after waiting 120+ days

same boat friend. filed my taxes in March and got that stupid letter in July about the 60 day wait. here we are in december and still nothing. tried calling a bazillion times and all i get is that annoying automated system. so fed up with this whole process.

I was in the same situation but finally managed to talk to an actual human after using claimyr.com - they called and stayed on hold for me, then connected me with an agent when one was available. Got my refund status updated and the money showed up in my account two weeks later. Talking to an agent got my $ unlocked so fast, it was the only way I could talk to a live agent. Check out this video about it: https://youtu.be/Rdqa1gKtxuE

Have you tried contacting your local state representative? Thats what finally worked for me after waiting 5 months for my refund. They have direct contacts at the dept and can escalate your case. Just google your district rep and send them an email explaining the situation.

The whole tax refund process for unemployment is such a disaster this year. My friend filed in February and just got hers last week. NINE MONTHS OF WAITING. The letter they send out about the 60 days is basically just to shut people up. Keep calling and try different times of day. Eventually you'll get through.

I FINALLY got my refund last week after filing in March. The key is to call repeatedly until you get a human on the line - which is nearly impossible with how overwhelmed their system is. I ended up using claimyr.com after someone on here recommended it. They got me through to an agent in about 45 mins. The agent told me my refund was stuck in a "review queue" and they manually pushed it through. Money was in my account 10 days later.

I'm an accountant and have several clients dealing with this exact issue. The NYS tax department and unemployment office are severely backlogged due to staffing issues. The 60-day letter is automatically generated but essentially meaningless at this point. Your best options are: 1. Persistently call early in the morning (7:55am) when lines first open 2. Contact your local assembly member or state senator's office 3. Use a service like claimyr.com which many of my clients have had success with - they handle the calling/waiting process 4. File a formal complaint through the NYS Department of Taxation and Finance website DO NOT file a second return or amended return as this will only further delay the process. The money will eventually come, but unfortunately, the state's systems are overwhelmed right now. For those in dire financial situations, I recommend working with local assistance programs while waiting for your refund.

Did you file electronically or paper? Paper filings are taking FOREVER this year. My electronic filing took 3 months but my moms paper filing has been pending for 7+ months now.

Check if you have an online account with the NY tax department. Sometimes they post notices there but don't mail them. I found out my refund was on hold because they needed additional verification, but they never contacted me directly about it! 🤦‍♂️

Bruh the system is so broken. I had to hire a tax advocate after waiting 8 months. Cost me $250 but I finally got my refund. Not ideal but sometimes u gotta pay to get what's already yours 🙄

Wait times are INSANE right now. I'm still waiting on my refund from LAST year (filed Feb 2022). Keep calling and document everything. I finally got through after using claimyr.com - the hold times were like 3+ hours but they handled all that and just connected me when an agent was available.

Have you checked the "Where's my refund" tool on the NY tax website? Sometimes it actually has useful info. Mine was stuck because they flagged it for "identity verification" but never bothered to tell me 🙃

I feel you. NY unemployment and tax system is BROKEN. Im pretty sure they intentionally make it difficult to actually get your money. Keep pushin and dont give up - thats what they want you to do.

just fyi - if you're getting desperate and need the money now, I found a workaround. Apply for the NY Taxpayer Assistance Program. They can sometimes issue a hardship payment while you wait for your refund to process. You'll need to prove financial hardship though.

This happened to me too. Called for weeks and couldn't get through. Finally paid for claimyr.com and got connected to someone in about an hour. Found out my refund was on hold for "income verification" but they never sent me any notice about it! The agent released it right away and I got my money 2 weeks later. It's ridiculous we have to jump through these hoops but at least I finally got my money.