Still waiting for NY unemployment tax refund after 9 months - no response from NYSDOL

same boat, filed in feb still nothing

Tax refunds for unemployment benefits are actually processed through the NYS Department of Taxation and Finance, not NYSDOL. You should be contacting them instead at 518-457-5181. Make sure you have your tax return information ready when you call. The standard processing time is usually 6-8 weeks, but they're experiencing significant backlogs this year due to system upgrades. Call early in the morning (right when they open at 8:30am) for the best chance of getting through.

I was in the exact same situation last month! Waited 7 months for my refund and couldn't get through to anyone. I tried emailing, calling daily, even went to the office in person and was told I needed an appointment. I finally got through to someone who could help by using Claimyr (claimyr.com). They have a service that gets you connected to an agent usually within an hour instead of spending days trying to call yourself. They have a video that shows how it works: https://youtu.be/Rdqa1gKtxuE Once I actually talked to someone, they found that there was a flag on my account because they needed additional verification. The agent was able to remove the hold and I got my refund deposited 2 weeks later. Definitely worth it after months of frustration.

Here are some important things to know about unemployment tax refunds in NY for 2025: 1. The standard processing time is 6-8 weeks in normal circumstances, but the Department of Taxation is experiencing significant delays this year. 2. If you received that 60-day letter, it usually means they're reviewing your return manually or need additional verification. 3. You can check your refund status online at tax.ny.gov/pit/file/refund.htm - this is faster than calling in most cases. 4. If the online status says "in process" for more than 90 days, that's when you definitely need to speak with a representative. 5. Make sure you're calling the Tax Department (518-457-5181), not NYSDOL, as they're separate agencies. Hope this helps!

THEY ARE DOING THIS ON PURPOSE!!!! I had to wait 11 MONTHS for my refund last year and no one would tell me why. They hold onto OUR MONEY as long as possible because they get to use it meanwhile WE suffer. The whole system is BROKEN by design!!! And don't get me started on those phone lines - they hang up on you on purpose so they don't have to help. I finally had to contact my state assembly person to get my money!!!

i had this problem too my refund was delayed bc i forgot to sign one of the forms they sent me. did u get any other letters besides the 60 day one? maybe check if they need additional info

This happened to my cousin too, he didnt get his money for almost a year!!!! Tax people are the worst

Just wanted to add - if you do manage to speak with a representative, ask them specifically if there are any "codes" or "flags" on your return. Sometimes they won't volunteer this information unless you directly ask. Common flags that cause delays include: - Missing documents or signatures - Address mismatches between different forms - Income verification issues - Identity verification requirements - Tax credit eligibility reviews The representative can tell you exactly what's causing the delay and what you need to do to resolve it. Make sure to get their ID number and name for follow-up if needed.

Have you tried checking your refund status online? The NY Tax Department has a "Where's My Refund" tool on their website where you can check the status without calling. Also, double-check that your banking information is correct in your tax filing - sometimes refunds get returned if there's an issue with the direct deposit information.

Just wanted to update - I called the Tax Department this morning using the number someone shared above. After 45 minutes on hold, I gave up and decided to try Claimyr. I got connected to a Tax Department representative within 30 minutes! Turns out there was an issue with my address verification (I moved in January) that was holding everything up. The representative removed the hold and said I should receive my refund within 2-3 weeks. So relieved to finally have an answer!