NY unemployment payments stuck for over 2 weeks after successful ID.me verification - claim shows active but still pending with eviction threat looming

Same thing happened to me last month! They're doing random security checks because of all the fraud going around. I had to wait almost 3 weeks after doing the ID.me before my payments started again. No explanation, no updates, just suddenly the money appeared one day. The system is completely broken.

After fighting with this for weeks I finally found a service that got me through to an actual person! I used Claimyr (claimyr.com) and got a callback with a real agent who fixed my account in minutes. Best money I ever spent after being broke for so long. They helped me skip the whole phone queue nightmare. Here's a link that shows how it works: https://youtu.be/Rdqa1gKtxuE

The ID.me stuff is happening to EVERYONE right now. My sister, my neighbor, and me all got hit with it in the past month. They're doing a massive fraud sweep because scammers were stealing millions from the system. Even after you verify, there's another review by NYSDOL that takes forever. Try calling right when they open at 8am, that's how I finally got through.

I work in tech and ID.me is a separate company from unemployment. Sometimes there's a disconnect between their systems. Even after you verify with ID.me, the unemployment system has to receive and process that verification, which can take time depending on their backlog. Your friend's case might be stuck in that limbo.

CALL THEM EVERY DAY!!! The squeaky wheel gets the grease with these people! Don't give up! I was in the EXACT same situation and finally got through after 2 weeks of calling constantly. Ask for a tier 2 specialist when you get someone on the phone. Most of the frontline people can't help with ID verification issues.

Pro tip: ID.me verification problems are SUPER COMMON now with NY unemployment. Here's what worked for me and several friends: - Make sure you've completed BOTH parts of ID.me (the automated part AND the video call if required) - After verification, send a direct message through your online account saying "ID.me verification complete - please release payments" - Call the office at exactly 7:58am (2 mins before opening) - Ask specifically for the "identity verification department" - Be prepared to wait 1-2 weeks even after verification - Check your spam folder for any additional requests One service that ACTUALLY helped me get through when nothing else worked was Claimyr (claimyr.com). They got me a callback with a real agent after I spent weeks trying on my own. The agent told me there was a flag on my account that needed to be manually removed EVEN AFTER the ID.me verification was complete. Don't give up! The system is designed to be frustrating but persistence pays off!

They're targeting accounts with certain patterns. If she changed addresses recently, has a different IP address than usual when certifying, or made any mistakes on weekly certifications, they might flag for verification. My account got flagged because my ex-roommate was also on unemployment with the same address.

lmaoooooo welcome to the NYSDOL circus 🤡 where they make you jump through hoops while you can't pay your bills. took me 7 weeks to get paid after ID.me. good luck!

Try contacting your state representative or senator's office!! They have direct lines to unemployment office. I was stuck for MONTHS until I did this. My rep's office called me back the next day, and my issue was fixed within 48 hours. Don't waste time with the regular customer service.

Did your friend change any banking info recently? That automatically triggers a security hold and ID verification. Even after verification is complete, there's a secondary review that can take 10-14 business days. It's stupid but that's how the system works now.

File a complaint with the DOL ombudsman. Google "ny unemployment ombudsman" and you'll find the form. This got my case unstuck after weeks of nothing happening. They're required to respond within 3 business days.

Has she tried Twitter? I'm not even kidding. I publicly tweeted at NYSDOL with my issue (no personal info) and got a DM asking for my details within an hour. Had my payments 3 days later. The public shame route sometimes works when nothing else does.

This same exact thing happened to me! Had to verify with id.me and then crickets for weeks. I finally got throgh on the phone using claimyr.com and the agent told me there was a SECOND verification that happens internally after id.me is done. Apparently they don't tell anyone about this part! The agent had to manually clear my account. Got paid 2 days later with all my backpay.

check if she answered ANY certification questions differently in the past few weeks. My payments got held up because I accidentally said I was "unavailable for work" on ONE day when I had a doctor's appointment. That triggered a review that took 3 weeks to clear up.

I know this is annoying but id.me is actually helping reduce the massive fraud happening with unemployment. Something like $2 billion was stolen from NY unemployment alone during the pandemic. But yeah they should definitely speed up the process after verification. It's not fair to make people wait weeks for their money.