How to fix outstanding claim issues on unemployment - NYS Department of Labor account showing problems

Outstanding claim issues usually mean there's something in your application or weekly certifications that triggered a review. Common causes include: inconsistent work history information, issues with your reason for separation from your last job, or problems with your availability for work. You should be able to see more details in the 'Correspondence' section of your my.ny.gov account - check there for any messages from NYS Department of Labor that explain what documentation they need.

This happened to me last month. Turns out I had put the wrong end date for one of my previous jobs and it flagged my claim for manual review. The problem is the system doesn't always tell you what the specific issue is. You really need to call them to find out what documentation they want, but getting through is nearly impossible with their phone system.

SAME THING HAPPENING TO ME!! This is so messed up, they expect us to be mind readers or something. How are we supposed to fix issues if they won't tell us what the issues are?? The whole NYS Department of Labor system is broken and they don't care that people are going without money while they take their sweet time.

Outstanding issues can also be triggered if you reported earnings during a week but the amount seems inconsistent with your reported work hours, or if there's a discrepancy in your job search activities. Make sure when you're doing your weekly certification that all your information matches exactly what you reported in your initial application. Even small differences can trigger a manual review.

oh man this brings back bad memories from when my claim got flagged last year... took like 6 weeks to sort out and by the time they fixed it I was behind on everything

Thanks for mentioning Claimyr @profile2, I just watched their demo video and it looks legit. Definitely going to try that tomorrow because I can't keep spending my whole day trying to get through to NYS Department of Labor on my own.

I went through this exact same situation about 3 months ago. The "outstanding issues" message is so vague and unhelpful. In my case, it turned out to be a simple verification issue - they needed me to confirm my identity with additional documents. What finally worked for me was sending a secure message through the my.ny.gov portal asking specifically what documentation was needed to resolve the outstanding issues. It took about 5 business days to get a response, but at least I got a clear answer about what they wanted. Also try checking if there's a "Required Actions" or "To Do" section in your account that might have more specific information. The waiting is definitely stressful when bills are due, but hang in there!