NYS Department of Labor showing 'issue on file' for unemployment claim - what does this mean?
My unemployment claim has been showing 'issue on file' status for the past two weeks and I have no idea what this means. I filed my initial claim about a month ago after being laid off from my retail job, and everything seemed to go fine at first. I've been doing my weekly certifications but haven't received any payments yet. When I check my account on the NYS Department of Labor website, it just says 'issue on file' with no other explanation. I tried calling but can't get through to anyone. Has anyone else seen this status before? What kind of issue could be holding up my claim?
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Logan Stewart
Issue on' file typically means'there s something in your claim that needs to be reviewed or verified before payments can be released. This could be related to your separation from employment, wage verification, identity confirmation, or work search requirements. The NYS Department of Labor uses this status when they need additional information or when'there s a discrepancy that requiresadjudication.
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Diego Castillo
•But I haven't received any requests for additional information or documents. Shouldn't they tell me what the issue is?
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Mikayla Brown
same thing happened to me last year, turns out they needed to verify my employer information because there was a mismatch in my wage records. took about 3 weeks to resolve once i finally got through to someone
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Diego Castillo
•How did you finally get through? I've tried calling dozens of times but either get a busy signal or get disconnected.
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Sean Matthews
I had a similar situation recently and found out about a service called Claimyr that helps you get through to NYS Department of Labor agents by phone. They have this system that calls for you and connects you when they reach an actual person. Check out claimyr.com - they even have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. It saved me weeks of trying to call on my own.
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Ali Anderson
•Is this legitimate? Sounds too good to be true honestly
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Sean Matthews
•Yeah it's real, I was skeptical too but it actually worked. Got connected to an agent within a day and found out my issue was just a routine employer verification that got stuck in the system.
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Zadie Patel
The NYS Department of Labor system is SO frustrating!! They put these vague statuses up and expect us to just sit around waiting with no income. 'Issue on file' could mean literally anything - why can't they be more specific about what they need from us?
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A Man D Mortal
•I know right? Going through the same thing and it's stressing me out so much not knowing what's wrong
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Declan Ramirez
Check if you can access any correspondence or messages in your online account. Sometimes there are documents or notices posted there that explain what the issue is, even if you didn't receive them by mail or email. Also make sure your contact information is current in case they're trying to reach you.
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Diego Castillo
•Good suggestion - I'll double check my messages section again. I thought I looked everywhere but maybe I missed something.
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Yuki Tanaka
I'm dealing with the exact same thing right now! Been stuck on "issue on file" for almost 3 weeks and it's driving me crazy. I did manage to get through to someone last week (took calling literally hundreds of times) and they told me it was just a routine review of my separation reason, but they couldn't give me a timeline for when it would be resolved. They said to just keep certifying weekly and wait. It's so frustrating when you're counting on that money and have no idea what's happening or how long it will take.
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Jayden Hill
•At least you got through to someone! That gives me some hope that it might just be a routine thing and not something seriously wrong with my claim. Did they say anything about whether you'd get backpay for all the weeks you've been waiting once it gets resolved?
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