Can't remember PIN for NY Unemployment claim, fraud statement filed. What now?
I applied for unemployment benefits recently and the system asked for a 4-digit PIN I don't remember setting up. When I tried to change it using my mother's maiden name, that was wrong too. I ended up filing a fraud statement last week, but haven't heard back and can't continue my application. The last time I applied was back in the 70s, so everything's different now. I've been trying to reach someone on the phone, but it's impossible. What should I do next?
19 comments


Tom Maxon
I found a way to solve NY unemployment PIN reset issues, watch this: https://www.youtube.com/watch?v=pb9qxasiG3E
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Ava Thompson
Ugh, classic ny unemployment nonsense. Have you tried resetting your PIN online? Sometimes there's an option for that if you can verify your identity another way.
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Dmitry Kuznetsov
•I looked everywhere on the site, but couldn't find a reset option that worked. It's like they want to make this as difficult as possible 🤦♂️
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Miguel Ramos
•Same boat here. The online system is a joke. I spent hours trying to reset my PIN and got nowhere. Feels like we're stuck in the stone age with this stuff.
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Zainab Ibrahim
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE
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StarSailor
•Sounds interesting, but $20? Is it really worth it? How long did you have to wait?
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Connor O'Brien
•Idk man, seems kinda sketchy. Has anyone else tried this?
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Zainab Ibrahim
•I get the skepticism, but it saved me hours of frustration. I waited maybe 30 minutes before I got the call back. Totally worth it for me, especially after trying to get through for weeks.
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Yara Sabbagh
•Just used it myself. Can confirm it works. Beats the hell outta listening to that hold music for hours 🎵🔇
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Keisha Johnson
Have you tried contacting your local state representative? Sometimes they can help push things through faster with unemployment issues.
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Paolo Rizzo
Bruh, the 70s? You're basically a time traveler dealing with this mess now 😂 But for real, the system is so broken. Good luck!
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Dmitry Kuznetsov
•Lol, right? I feel like I need a DeLorean just to navigate this system. Thanks for the laugh, needed that 😅
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QuantumQuest
Here's what I'd recommend based on my experience with NY unemployment: 1. Keep trying to call. Use the claimyr.com service if you're desperate. It costs $20 but can save you hours of hold time. 2. Check your email spam folder daily. Sometimes important messages end up there. 3. If you haven't already, create an NY.gov ID account. This can sometimes help with PIN issues. 4. Reach out to your state senator or assembly member. They often have staff dedicated to helping with unemployment issues. 5. If you filed a fraud statement, follow up on it every few days. Be persistent. 6. Try visiting a NYS Career Center in person if possible. They might be able to help or at least point you in the right direction. 7. Document everything. Keep a log of all your attempts to contact them, including dates and times. 8. Check the NYSDOL Twitter account for updates. They sometimes post about system issues there. Remember, persistence is key. Don't give up! The system is frustrating, but keep at it and you'll get through eventually.
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Dmitry Kuznetsov
•Wow, thank you so much for this detailed response! I'll definitely try these steps. Really appreciate you taking the time to write all this out.
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Amina Sy
•This is gold 💯 Saving this for future reference!
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Oliver Fischer
Have you tried sacrificing a goat to the unemployment gods? Might work better than their actual system 🐐🔮
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Natasha Petrova
•Lmaooo 💀 Don't give them ideas for the next 'system upgrade
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Javier Morales
I had a similar issue last month. Turns out my account was flagged for potential fraud because I hadn't claimed in so long. Had to verify my identity again. Might be worth asking about that when you finally reach someone.
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Destiny Bryant
I went through something similar a few years back. The fraud statement process can take 2-3 weeks unfortunately. In the meantime, try calling the fraud hotline directly at 1-888-598-2077 - it's a separate number from the main line and sometimes easier to get through. Also, if you have any old tax documents or W-2s from recent years, gather those up because they'll likely ask you to verify your identity with employment history. The wait is frustrating but hang in there!
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