After verifying with ID.me, NY unemployment says email mismatch - now waiting 10 days?

Welcome to the absolute nightmare that is ny unemployment. There customer sevice is a joke. I actually had almost the exact same problem last month. Every person you talk to will tell you something different and none of them actually know whats going on. I ended up waiting 14 days with no email, then had to start the whole process over again. Good luck!

After weeks of getting nowhere with ny unemployment, I found this service called Claimyr (claimyr.com) and it was a game changer. Instead of being on hold forever, they called and waited in the queue for me, then connected me with an actual agent when they picked up. Talking to a real person got my account fixed in one day after weeks of frustration. Here's a video that explains how it works: https://youtu.be/Rdqa1gKtxuE

You're getting the standard run-around. Here's what's actually happening: your ID.me verification has a different email than what's in the unemployment system. Even though it doesn't make sense to you, their system is flagging it as a mismatch. The supervisor review is real, but there's no special callback. The 10-day wait is standard procedure for these email mismatch cases. I've been through this exact situation.

I swear the ny unemployment system is designed to be confusing on purpose so people give up. they told me 3 different things on 3 different calls last time i had a problem. dont trust anything they say unless you get it in writing.

The NYSDOL has major issues with their ID verification system right now. My coworker and I both got laid off last month, and we BOTH had the same email mismatch problem even though we've used the same emails for years. Here's what worked for me: 1. Don't wait for them to call you - they almost never do 2. Check both your main email AND spam folder daily 3. After exactly 7 business days (not calendar days), call back if you haven't received an email 4. Ask specifically for a "claim adjustment specialist" not just any rep 5. If they try to tell you to keep waiting, politely ask to speak with a supervisor The most important thing I learned is to be persistent but super polite. The system is broken, but the people working there are just doing their jobs. Eventually got mine fixed after about 2 weeks of back and forth.

My brother had this EXACT problem in February! The email mismatch is a known glitch in their system. DO NOT wait 10 days doing nothing. Call every single day (I know it sucks) but that's the only way to get it resolved. My brother waited the 10 days like they said and got NOTHING, had to start all over. When he called every day, suddenly it was "fixed" on day 3.

The whole ID.me verification + NYSDOL integration is BROKEN. I work in IT and I can tell you this is happening because their systems don't talk to each other properly. The "email mismatch" is almost always because: 1) You might have used a slightly different format of your email (like with ID.me you used JohnDoe@gmail but with unemployment you used john.doe@gmail - even though these go to the same Gmail account, the system sees them as different) 2) There might be a capitalization difference (JohnDoe vs johndoe) 3) The ID.me verification data isn't properly syncing with the NYSDOL database The 10-day wait is their standard timeframe for manual verification. What's really happening is they're putting your case in a queue for a human to manually review and compare the accounts. I went through this last year and it took exactly 8 business days before I got the confirmation email. They're not going to call you.

I'll tell u exactly what's gonna happen bcuz same thing happend to me. You'll wait 10 days, get no email, call back and they'll say "we don't see any notes about an email mismatch on your account" and you'll have to start over. I HIGHLY recommend using claimyr.com to get thru to a tier 2 agent who can actually fix it on the spot instead of the regular agents who just read scripts.

Just want to add my experience - had the same issue in April. Called 30+ times trying to get through. Finally used Claimyr (claimyr.com) to connect with an agent. Got a tier 2 specialist who fixed the email mismatch while I was on the phone. Was literally the best money I've spent all year considering I was about to miss rent without my benefits.

Unfortunately you've stumbled into one of the most common NY unemployment glitches right now. When ID.me and NYSDOL don't perfectly match your info, you get stuck in this loop. Here's what you absolutely need to do: 1) Document EVERYTHING. Write down the name of every rep you speak with, the date/time, and what they told you. 2) After 5 business days (not 10), call back and ask specifically for a "supervisor review status" 3) If they say there's no update, ask to speak to a Tier 2 specialist (use those exact words) 4) If they refuse, hang up and call again until you get someone helpful NYSDOL is overwhelmed and their systems are outdated. The reps are trained to get you off the phone with vague promises. Be polite but extremely persistent. I went through this in March and only got it resolved when I finally reached a Tier 2 agent who could actually see both systems and fix the mismatch. If all else fails, contact your state representative's office - they have special contacts at NYSDOL who can expedite cases. Also, check out claimyr.com - they can help you get through to a live agent faster. Best money I ever spent after weeks of frustration.

lmaoooo welcome to ny unemployment hell! where the rules are made up and the wait times don't matter! 🤡

i had this EXACT problem in June. they told me 10 days, it took 17. when i called on day 11 they said "oh we see the issue was resolved yesterday, you should get an email soon" but i never got any email. had to call AGAIN and finally they unlocked my account. the system is completely broken.

Trust me you dont wanna wait 10 business days. Thats what they told me and i waited and nothing happened. Use claimyr.com to get through to an actual person who can help - they call and stay on hold so you dont have to. when a real agent picks up they connect the call to your phone. got my issue fixed same day instead of waiting weeks.

Have you checked if your NY unemployment account is showing the correct email address? Log in and go to profile settings. If the email there doesn't match what you used for ID.me EXACTLY (including caps/lowercase), that's probably the issue. Try to update it yourself first before waiting for them.

The unemployment system is so messed up right now. I had to call like 50 times before getting someone who actually knew what they were talking about. Don't believe the "wait 10 days" line - that's what they tell everyone to get them off the phone. Keep calling until you get someone competent who can actually help.