NY unemployment claim stuck after IDme verification - email mismatch issue

This is a common issue with the new 2025 claim system since they updated the verification process. The email mismatch happens when what you entered in IDme doesn't exactly match what's in the NYSDOL database (could be capitalization, a typo from when you first registered, or even a space at the end). In my experience, you should get a callback within 48 hours, but they're notoriously unreliable. The 10-day email is their backup process if they can't reach you by phone. Make sure your voicemail is set up and has space for new messages. If you don't hear anything within 3 business days, call the 209 number again and specifically request a 'verification override' - that's the term they use internally for this situation.

omg same thing happened to me last week!! so annoying. i waited 4 days for a call that never came. ended up having to call again.

What I've learned from dealing with NYSDOL for the last 3 years is that you should NEVER rely on a single rep's information. Their training is inconsistent at best. The email mismatch is actually a simple fix on their end, but it requires supervisor approval which is why there's a hold. The first rep was right - they DO make callback attempts, but they only try twice, and they won't leave a voicemail. If you miss both calls, then you get the email after 10 days. But here's the thing - why wait when you can be proactive? I'd recommend trying Claimyr (claimyr.com) to get through to an agent faster. They have a service that holds your place in line and calls you when an agent is available. I was skeptical, but it saved me hours of redial hell. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Once you get an agent, specifically ask them to check the status of your "verification mismatch ticket" and ask if they can expedite the supervisor review.

It doesn't call for you - it just holds your place in line and calls YOU when it's your turn, then connects you directly to NYSDOL. You still talk to the agents yourself. Totally saved my sanity during my last claim issue.

THE WHOLE SYSTEM IS BROKEN BY DESIGN!!! They WANT you to give up so they don't have to pay you. I had the EXACT same email mismatch garbage happen in January. Waited 9 days for a callback that never came, then when I finally got through again, they said there was "no record" of my previous call!!! Had to start the WHOLE process over again. DON'T wait for them to call you back. Keep calling every day until someone actually helps you. The left hand doesn't know what the right hand is doing over there. And document EVERYTHING - get the ID number of every rep you talk to, time of call, what they told you. You'll need it when they inevitably try to deny your claim for "lack of cooperation" or some other made-up reason.

had this problem too. the thing about the 10 day email is correct but sometimes they send it to the wrong address (the mismatched one lol) so you never get it. make sure you tell them which email to use when you talk to them

Let me try to clear up some confusion here, as I work with claimants through a community assistance program: The email mismatch issue has become more common since the January 2025 system update. Here's how the process is supposed to work: 1. When there's a verification mismatch (email, name spelling, etc.), the initial rep creates what's called a "Form T42 verification exception request" 2. This goes to a supervisor who should review it within 24-48 hours 3. Once approved, you SHOULD receive both: - A phone call (from a blocked/unknown number, usually between 8am-6pm) - An email confirmation to both addresses (the one with issues and the corrected one) 4. If you miss the call, they attempt once more the following day 5. If both calls are missed, that's when the 10-day email-only process begins The most reliable approach is to call the 209 number again after 48 hours if you haven't heard anything. When you call, immediately request a "status check on your T42 verification exception" - using this specific terminology helps ensure you get the right information. Keep in mind that NYSDOL's call centers close at 6:00 PM Eastern Monday-Friday, and they're closed weekends and holidays. Their callback attempts follow the same schedule.

just wanna add that sometimes the dept of labor servers go down and that messes with the IDme stuff too. happened to my brother last month

I used to work for a company that processed unemployment claims (not in NY but similar system). Quick tip: when you call, say you're calling about a "pending identity verification issue impacting benefit eligibility" - this sometimes gets you routed to higher-level agents who can actually help. Regular agents often just read scripts and can't do much.

UPDATE: I finally got this resolved! After waiting 3 days with no callback, I used Claimyr to get through (it took about 20 minutes instead of hours of redialing). The agent was able to see that my verification request was still sitting in the queue and hadn't been assigned to a supervisor yet. She escalated it while I was on the phone and got it approved! My claim status now shows as active, and I should get my first payment next week. Thank you all for the advice - especially about asking for the "T42 verification exception" status check. The agent knew exactly what I was talking about when I used that terminology!

Congrats on getting it resolved! This thread is super helpful for anyone dealing with the same issue. I'm bookmarking this for future reference. It's crazy how much better the outcome is when you know the right terminology to use - "T42 verification exception" seems to be the magic phrase that gets you past the script-reading reps to someone who can actually help. For anyone else reading this, the key takeaways seem to be: 1. Don't wait the full 10 days if you can help it 2. Use specific terminology when calling back 3. Document everything 4. Consider using callback services if you're stuck in redial hell Thanks everyone for sharing your experiences - this community is a lifesaver when dealing with NYSDOL's confusing system!

This is exactly the kind of detailed, helpful thread that makes this community so valuable! I'm dealing with a similar IDme verification issue right now (different problem - address verification stuck in limbo) and seeing how @QuantumLeap got their email mismatch resolved gives me hope. The "T42 verification exception" terminology is going to be a game-changer - I had no idea there were specific internal terms that could help cut through the confusion. I've been getting the runaround for 5 days now with three different reps telling me three different things about what's needed to fix my address discrepancy. Going to try the Claimyr service today and use that exact phrase when I get through. Really appreciate everyone sharing their experiences and solutions here instead of just venting (though the venting is totally justified too!). This is why I love this community - real solutions from people who've actually been through it.