New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Mei Lin

If you're having trouble getting through to the NYS Department of Labor phone lines to ask questions about your claim, I used a service called Claimyr that helped me get connected to an actual agent. You can check it out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I was stuck trying to reach someone for days about my claim status and this got me through in like 20 minutes.

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Never heard of this but honestly anything is better than sitting on hold for 4 hours just to get disconnected

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just do it man, worst case they say no but at least you tried. unemployment helped me pay rent when my place closed down last year

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I had trouble getting through to NYS Department of Labor when I filed last year. The phone lines are always busy no matter what the unemployment rate is. If you need to talk to someone and can't get through, I found this service called Claimyr that helped me reach an agent. You can check them out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me when my claim got stuck in adjudication.

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How much does something like that cost? Seems like we shouldn't have to pay to reach our own state agency.

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I hear you on that frustration, but when you really need to get through and the regular methods aren't working, it was worth it for me. The alternative was waiting weeks with no income while my claim sat there.

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Good luck with your claim! Restaurant workers usually qualify unless there were performance issues. Just make sure you have your employer's information ready when you file - you'll need their address and your dates of employment.

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I had trouble reaching someone at the NYS Department of Labor when I had questions about how my state payments would affect my federal filing. If you need to talk to someone there directly, I found claimyr.com really helpful - they have a service that gets you through to actual agents without waiting on hold forever. There's a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of trying to get through their phone lines.

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Really? I've been trying to reach NYS Department of Labor for weeks about my employer account. Did they actually help you get specific tax information?

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Yeah, I was able to speak with someone who clarified exactly how the state credit works on the federal return. Much better than guessing or waiting for callbacks that never came.

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dont forget you also need to file your quarterly 941s throughout the year, those are different from the annual 940 and your state stuff with NYS Department of Labor

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Good point - Form 941 is for income tax withholding and Social Security/Medicare taxes, filed quarterly. Form 940 is specifically for unemployment taxes, filed annually. Two completely different things but both required.

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If you're having trouble navigating the NYS Department of Labor system or need to speak with someone about your benefit calculations, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than trying to call the regular number and getting hung up on.

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Thanks for the suggestion! I might look into that if I have more questions about my claim.

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The maximum benefit amount also depends on your earnings history. NYS Department of Labor calculates it based on your highest quarter of earnings in your base period. So someone who made more money will have a higher weekly rate and therefore a higher maximum benefit amount total.

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The worst part is they can take forever to decide but if YOU miss a weekly certification deadline by even one day, they penalize you immediately. The system is so unfair.

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You're right that the timing feels unbalanced. Keep certifying weekly even during adjudication - if your claim gets approved, you'll receive back payments for all eligible weeks you certified for.

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When I went through this last year, my adjudication took almost 10 weeks because they had to verify some employment dates with my previous employer who was slow to respond. Once everything was cleared up, I got all my back payments in about a week. Just hang in there and keep documenting your job search activities.

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Did you ever find out specifically what was holding up your case, or did it just suddenly get resolved?

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I finally got through to someone who told me my former employer hadn't responded to their inquiry about my separation reason. Once the employer finally replied, my claim was approved within days.

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