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I was on unemployment during the 2020 recession and let me tell you, trying to get through to NYS Department of Labor was IMPOSSIBLE back then. Millions of people filing at once completely overwhelmed their phone system. If you ever need to reach them during normal times, I had success using a service called Claimyr (claimyr.com) that helps you get through to an actual agent. They have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Way better than sitting on hold for hours.
The whole unemployment system is a joke if you ask me. 'Automatic stabilizer' - more like automatically making people jump through hoops to get benefits they paid into! I've been fighting with NYS Department of Labor for weeks over my adjudication and there's nothing automatic about getting help when you need it.
I had trouble getting through to the NYS Department of Labor phone lines when I needed to check on my claim status after filing. If you run into issues reaching them, I found this service called Claimyr that helped me get connected to an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me hours of busy signals and dropped calls.
Restaurant industry has been brutal lately. Make sure when you file that you mention the permanent closure - that should help your claim get processed faster since there's no question about the reason for separation. Also start your job search activities right away because NYS has work search requirements you'll need to meet each week.
Wait I'm confused - do you get money the first week or not? And what if your employer contests the claim? I'm in a similar situation and panicking about how long this might take.
Just went through this myself last month. Filed on a Tuesday, got approved the following Thursday, and received my first payment (covering week 2) three days after that. So about 2.5 weeks total from filing to money in my account. The key is filing immediately and being 100% accurate with your info.
Chris King
Don't forget she also needs to file her weekly claims every week even if she hasn't found work yet. Missing those weekly certifications can mess up your benefits big time. I learned that the hard way when I forgot to file one week and had to call NYS Department of Labor to fix it.
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JacksonHarris
•Good point! How long did it take to get that sorted out when you called?
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Chris King
•Honestly it was a nightmare trying to get through on the phone. Took me like 2 weeks of trying before I could talk to someone. If she runs into phone issues, I recently heard about this service called Claimyr (claimyr.com) that helps you get through to NYS Department of Labor agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out if the phone lines are still crazy busy.
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Rachel Clark
Also make sure she applies ASAP because there's a waiting week and benefits don't start immediately. The sooner she gets her claim in, the sooner she can start receiving payments if she's eligible.
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