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The whole system is basically employers subsidizing their former workers. Which is fine in theory but the rates and regulations keep getting more complicated every year. Some small businesses struggle with the administrative burden of tracking all the NYS Department of Labor requirements.
Just remember the benefits are taxable income so don't spend it all thinking you're getting free money. I learned that the hard way last year.
THE NYS DEPARTMENT OF LABOR SYSTEM IS SUCH GARBAGE!!! I've been dealing with random errors for months and nobody can ever give you a straight answer about what's wrong. Error codes that don't mean anything, websites that crash constantly, phone lines that hang up on you automatically.
Try logging out completely and clearing your browser cache before trying again. Sometimes the system gets confused if you've been logged in for too long or if there are old session cookies.
If you're having trouble getting through to NYS Department of Labor to clarify this or file your claim, I had success using a service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me hours of trying to call and getting busy signals.
MidnightRider
If you're having trouble reaching someone at NYS Department of Labor to clarify the requirements, I used a service called Claimyr that helped me get through to an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows exactly how it works. It was really helpful when I needed to verify my job search requirements and make sure I wasn't going to lose my benefits over a misunderstanding.
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CyberNinja
•That sounds useful! I've been trying to call the NYS Department of Labor for weeks but can never get through.
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Andre Laurent
Most important thing is just be honest about everything and keep good records. The NYS Department of Labor will audit claims randomly so you want to have documentation ready if they ask for it.
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