New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

AaliyahAli

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my company went through similar situation last year. had to lay off 12 people and our rate went from like 1.2% to 3.8%. it's not immediate but it definitely hits your bottom line the following year. make sure you're putting money aside for the increase

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Just went through this exact scenario with my small business last month. One thing to keep in mind is that NYS also looks at your "benefit ratio" - the total benefits paid out to your former employees divided by your total taxable payroll over the past 3 years. So even if you've had low turnover historically, 6 claims at once will definitely move the needle. I'd recommend reviewing your separation documentation carefully - if any of those layoffs involved performance issues or policy violations, you might want to consider whether they should have been terminations for cause instead. Also, start setting aside funds now because that rate increase will hit your 2026 tax bills pretty hard.

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Kolton Murphy

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just want to add that even if you qualify for benefits after quitting, you still have to meet all the other requirements like doing job searches and being available for work. don't forget about that part!

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Dylan Cooper

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I went through this exact situation about 8 months ago - quit due to a hostile manager who was creating an unbearable work environment. The key thing I learned is that NYS Department of Labor takes "constructive discharge" seriously if you can prove it. Document EVERYTHING - not just the obvious stuff like inappropriate emails or comments, but also things like sudden schedule changes designed to make you quit, being excluded from meetings, having your responsibilities stripped away, etc. I kept a daily log of incidents with dates and times. It really helped my case during the adjudication interview. The whole process was stressful but I did get approved eventually. Start your claim as soon as possible even while you're gathering documentation - the sooner you file, the sooner your potential benefit period starts.

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Liam Sullivan

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When I went through this, I uploaded all my documents online but ALSO faxed physical copies to them (yes, they still use fax 🙄). For some reason the physical copies got processed faster than the online submission. Worth a try if you're desperate.

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Amara Okafor

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what fax number did you use? might try this...

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Liam Sullivan

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I used 518-457-9378 for the Albany office. Make sure to include your claim ID on every page!

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I'm going through the exact same nightmare right now! Lost my job in September, submitted wage docs in early November, and it's been radio silence for 6 weeks. My landlord is breathing down my neck and I'm down to my last $200. The worst part is not knowing if there's an issue with my documents or if they're just buried in the pile. I've called literally hundreds of times and can never get through. This system is absolutely broken and it feels like they're hoping we'll all just give up and disappear. Stay strong OP - sounds like we're all in this together unfortunately 😤

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I'm so sorry you're dealing with this too! It's honestly insane how broken this system is. 6 weeks is way too long to leave people hanging without any communication. Have you tried any of the suggestions people mentioned here? I'm thinking about trying that Claimyr service to actually get through to someone, and maybe reaching out to my assembly rep. We shouldn't have to jump through all these hoops just to get the benefits we paid into, but here we are. Hang in there - hopefully we'll both get some movement on our cases soon! 🤞

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Just wanted to update everyone - my refund came through today via direct deposit! So it looks like they are using the same payment method as regular benefits in most cases. Thanks for all your help!

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Congrats! Was it the full amount you were expecting?

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Yes, actually about $50 more than I calculated! No explanation for the difference though.

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That's great news Victoria! Glad it worked out with direct deposit. For others still waiting, I've found that checking the NY DOL website under "Payment History" sometimes shows the refund status before you actually receive it. It might show as "pending" or "processed" which can give you a heads up on timing. Also, if you're moving like Victoria was, definitely update your address in the system ASAP - I've heard of people missing checks because of address changes during processing.

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Thanks for that tip about checking Payment History! I just joined this community because I'm also waiting for my refund and getting really anxious about it. I've been on unemployment since last year and got direct deposit for all my regular payments, but after reading all these comments I'm worried mine might come as a check for some reason. Going to check that Payment History section right now - hopefully it shows something useful. Really appreciate everyone sharing their experiences here!

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Elijah O'Reilly

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Also bring your alien registration number if you're not a US citizen - they need that for work authorization verification. And if you have any union information that's helpful too since it affects your benefit calculation.

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Natalie Adams

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One thing people forget is if you had any severance pay or vacation payout when you left your job, NYS Department of Labor needs to know about that too. It can affect when your benefits start.

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Gabriel Graham

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Good point! I did get a small vacation payout. Do I need documentation for that or just need to report it?

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Dmitry Ivanov

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You should have documentation if possible - like your final pay stub showing the vacation payout or a letter from HR. But if you don't have it, you can still report the amount and dates. NYS DOL may follow up with your former employer to verify, so just be accurate with the numbers and timing.

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