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Just went through this myself. Key things NYS Department of Labor told me: you have to show you made reasonable efforts to keep your job before quitting, the situation has to be serious enough that any reasonable person would quit, and you need evidence. Start keeping a journal of every incident, save all communications, and if possible talk to coworkers who witnessed the behavior. Also check if your company has an employee handbook that's being violated.
Have you considered filing a complaint with the Department of Labor for workplace violations while you're still employed? Sometimes having an official complaint on file can strengthen your case if you do need to quit for good cause later. Also, if your hours are being cut randomly, that might actually qualify as constructive dismissal - basically forcing you to quit by making your job untenable. You might want to consult with an employment attorney for a free consultation before making any moves. Many will give you 30 minutes to assess your situation.
Final update: I used Claimyr and finally got through to someone! The agent said my account needed a manual override because I qualified for Extended Benefits but the system hadn't triggered it properly due to a glitch. They fixed it and now I can see the extension application in my portal. Just submitted it and they said it should be processed within 5-7 business days. Such a relief! Thanks everyone for your help!
Glad you got it resolved! For anyone else with this issue, here's what typically happens: 1. When you exhaust your 26 weeks of regular UI but your benefit year isn't over 2. The system should automatically show you extension options if you qualify 3. If it doesn't, it's usually because of a system glitch or because your specific situation requires manual review 4. A claims specialist needs to manually check your eligibility and add the extension application to your portal 5. After approval, your payment schedule should continue similarly to before Always make sure to keep certifying weekly even if you think there might be an issue - late certifications can cause delays and complications.
This is such a helpful thread! I'm having the exact same issue - exhausted my 26 weeks but my benefit year doesn't end until June 2025. I've been trying to call for over a week with no luck. Reading through everyone's experiences here, it sounds like the system glitch is pretty common where it doesn't automatically show extension options even when you qualify. I'm definitely going to try the Claimyr service since multiple people here had success with it. @Yuki Tanaka thanks for sharing your updates throughout the process - really gives me hope that this can be resolved! Going to keep trying to call at 8am too just in case I can get through the regular way.
Just file it when you remember to during your window. I've been doing mine Tuesday mornings for months and never had an issue. The exact time doesn't affect your payment processing.
I usually file mine on Sunday evenings too and it's always worked fine! The key thing is just staying within your filing window based on your SSN. I've noticed the system can be a bit slow on Monday mornings (probably everyone rushing to file), so Sunday evenings or later in the week tend to be smoother. As long as you're consistent and file within your designated timeframe, you should be all set.
Glad you got it resolved! For future reference, the best practice is to wait at least 3 business days before attempting to certify again or contact them. Their system runs batch processing that sometimes takes a few days to complete, especially around system maintenance periods.
Just wanted to add that I've been dealing with similar issues for the past month. The NY unemployment system has definitely been more unstable since their January update. I've found that using incognito/private browsing mode sometimes helps when the regular browser isn't working. Also, if you're using a mobile device, try switching to desktop - the mobile version seems to have more glitches. One tip that worked for me: after certifying, I always take a screenshot of the confirmation page AND write down the confirmation number if they give you one. It's saved me twice when having to call and prove I actually submitted my certification. Hope this helps others avoid the stress you went through!
Sean O'Connor
honestly the whole system is set up to deny claims anyway so you might as well try. worst case they say no and youre in the same spot you are now
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Omar Hassan
•That's not really accurate - NYS Department of Labor approves many claims from people who quit for good cause. The key is having proper documentation and meeting the legal requirements.
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Zara Ahmed
I was in almost the exact same situation last year with schedule changes and my manager making work impossible. What helped me was keeping a daily log of every incident - when they changed my schedule, what they said to me, how it affected my ability to do my job. When I finally quit and filed for unemployment, I had three months worth of detailed records. NYS Department of Labor approved my claim and said the documentation really helped my case. Start keeping records now even if you haven't decided to quit yet.
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Jayden Hill
•This is really helpful advice about keeping a daily log! Did you include things like text messages or emails from your manager in your documentation, or was it mostly just written notes about what happened? I'm trying to figure out what kind of evidence would be strongest for my situation.
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