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ugh this happened to my sister too, she was DISCHARGED after like 8 weeks of getting benefits and it turned out her job search log wasn't detailed enough for them. Had to appeal and resubmit everything
I went through something similar a few months ago when my claim got discharged. The key thing is to immediately check your online account for any determination letters or notices - they usually explain exactly why the discharge happened. In my case, it was because my former employer reported that I had refused offered work (which wasn't true). I had to gather documentation proving I never received any job offers and file an appeal. The whole process took about 6 weeks but I did get my benefits reinstated retroactively. Don't panic, but definitely act quickly on any appeal deadlines. Also try calling early in the morning around 8 AM - that's when I had the best luck getting through to someone at NYS Department of Labor.
Don't panic! I went through this same process a few months ago and it's really not as complicated as it seems at first. The key thing is to file your claim ASAP - like everyone else mentioned, you want to get that clock started. One tip that helped me: have your bank account information ready too because you'll need to set up direct deposit for your benefits. Also, when you're filling out the application, take your time reading each question carefully. Some of the wording can be a bit confusing but it's better to get it right the first time than have to deal with delays later. You've got this!
This is really reassuring to hear from someone who went through it recently! I didn't think about having my bank info ready - that's a great tip. I'm definitely going to take my time with the questions since I really don't want any delays. Thank you for the encouragement, I really needed that right now.
I went through this process about 6 months ago and wanted to add a few things that really helped me. First, make sure you have your last few pay stubs handy - they'll ask for your earnings information and it's much easier if you have the exact amounts. Second, the system will ask you to choose between direct deposit and a debit card for receiving benefits. I'd recommend direct deposit if possible since it's faster and more reliable. Also, don't worry if the website seems slow or crashes - it happens a lot, especially on Mondays when everyone is filing their weekly claims. Just keep trying and it will eventually go through. The most important thing is to not delay filing your initial claim even if you're missing some information - you can always update details later, but you can't backdate your claim to an earlier date than when you actually filed.
This is all super helpful advice! I hadn't thought about the pay stubs - I definitely need to dig those up before I start the application. The tip about direct deposit vs debit card is really good to know too. I'm glad to hear that even if the website crashes I can keep trying. That makes me feel less anxious about the whole process. Thanks for sharing your experience!
I went through this whole mess last year and it was a nightmare. Uploaded everything three times before it finally worked. The system is just broken honestly
I just went through this process two weeks ago! For the documents, I uploaded my driver's license and Social Security card - both as phone photos worked fine as long as they were clear and well-lit. The key is making sure all edges of the documents are visible in the frame. It took exactly 7 business days from when I submitted to when my claim status updated. Pro tip: take the photos in good lighting and double-check they're not blurry before uploading. The system is pretty picky about image quality but once you get it right, it processes smoothly.
That's really helpful to know the timing - 7 business days gives me a better expectation! Did you have any issues with the lighting? I'm worried about shadows on my documents when taking photos.
@Honorah King For lighting, I found that taking the photos near a window during the day worked best - natural light is more even than overhead lighting. Just avoid direct sunlight which can create harsh shadows or glare. I also placed the documents on a dark colored surface like (a navy blue folder which) helped with contrast. If you re'still getting shadows, try moving the document around until you find a spot with even lighting before snapping the photo.
this whole system is ridiculous they want you to work but then penalize you for working too much its like they dont want people to get back on their feet
I went through this exact same situation a few months ago! The "excessive earnings" determination can be really confusing at first. What helped me was calling the NYS DOL appeals line to get clarification on my specific case. They were able to explain that in my situation, I had miscalculated my allowable earnings for that week. Make sure you're also factoring in any deductions they allow - sometimes there are work-related expenses you can subtract from your gross earnings. Also, keep in mind that even if you have excessive earnings one week, it doesn't affect your future eligibility as long as you report everything correctly going forward. The key is being completely transparent about all income sources.
Thanks for sharing your experience! I didn't realize there might be work-related deductions I could claim. What kind of expenses are typically allowed? Also, when you called the appeals line, were you able to get through easily or did you have the same issue with busy phone lines that others have mentioned?
@Giovanni Rossi That s'really helpful about the work-related deductions! I had no idea those existed. For the appeals line, did you find a specific number that worked better than the main unemployment line? I ve'been trying to reach someone for over a week and I m'wondering if there s'a better time of day to call or a different department that might be less busy. Also curious about what documentation you needed when you called - did they ask for pay stubs or just verbal confirmation of your earnings?
Sophia Bennett
been there! the whole process stressed me out too but its not as bad as it seems. just take it one step at a time and dont overthink it
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Aiden Chen
I went through this exact same situation last year and I totally understand the panic! One thing that really helped me was calling the NYS Department of Labor customer service line (1-888-209-8124) early in the morning around 8am when they open - you're more likely to get through then. Also, don't stress if you can't remember exact dates - they understand that and you can provide approximate dates. The system will ask your former employer to verify the information anyway. Most importantly, try to stay calm - once you get the initial application submitted, the weekly certifications are much easier and become routine. You've got this!
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