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Has anyone actually FIXED this kind of problem before?? I'm in a similar situation (reported wrong hours) and still waiting for them to fix it after THREE MONTHS!!! The lack of communication is APPALLING!!! And they wonder why people get frustrated with the system!!
I had mine resolved within about 6 weeks. The key was speaking directly with a claims specialist (not just a frontline phone rep) and following up every 2 weeks. I also sent in the correction form via certified mail so I had proof they received it. Persistence is unfortunately necessary with the NYSDOL.
Just wanted to share my experience since I went through something similar last year. I worked part-time at a restaurant and forgot to report about 6 weeks of shifts. When I finally called NYSDOL, they were actually pretty reasonable about it. Here's what helped me: - I called first thing Monday morning (seemed to have better luck getting through early in the week) - Had all my wage information ready in a spreadsheet - Admitted the mistake upfront and emphasized it was unintentional They set up a payment plan for the overpayment over 12 months, which was totally manageable. The whole process took about 2 months to fully resolve, but no fraud penalties since I self-reported. Don't panic - these mistakes happen more than you'd think, and they're used to dealing with them. The fact that you're proactively trying to fix it will work in your favor.
This is really reassuring to hear from someone who actually went through the same thing! The 12-month payment plan sounds much more manageable than having to pay everything back at once. Did they take the payment directly from your unemployment benefits or did you have to make separate payments? I'm hoping since I have a new job starting soon I can work out something similar.
Congratulations on getting it resolved! Your experience really highlights how broken the communication system is - it's frustrating that you had to go through weeks of waiting just to find out about one missing document. For others still dealing with this, Daniel's story shows that persistence pays off. The fact that the agent was able to call the temp agency directly and get the issue resolved immediately proves that most of these delays are bureaucratic rather than actual processing problems. I'm dealing with a similar situation with my freelance work verification, and this gives me hope that there's actually a real person who can help once you get through. Thanks for sharing the update - it's encouraging to see someone actually get their payments released after all that waiting!
This is such a relief to hear! I've been stuck in the same situation for about 4 weeks now with my temp work documentation. It's incredibly frustrating that the system doesn't tell you what's specifically missing - just leaves you hanging with no communication. Your story gives me hope that there's actually a solution once you get the right person on the phone. I'm definitely going to try the Claimyr service you mentioned since regular calling has been impossible. Did the agent mention anything about why the temp agencies sometimes don't submit complete documentation the first time? I'm wondering if I should proactively contact my temp agency to make sure they have everything ready before DOL reaches out to them. Thanks so much for sharing this update - it's exactly what those of us still waiting needed to hear!
I'm going through almost the exact same thing right now - submitted my documents 4 weeks ago and haven't heard anything back. Also did temp work through multiple agencies last year which seems to be causing complications. Reading through these responses is really helpful, especially Daniel's update about getting it resolved! I had no idea about services like Claimyr or that you could request hardship escalation. I'm definitely going to try calling with that specific phrase about "document review for release of held payments" that Ella mentioned. It's so frustrating that the system doesn't communicate what's actually needed. Like, just tell us what specific document is missing instead of making us wait weeks in limbo! Thanks everyone for sharing your experiences - at least now I know I'm not alone in this mess and there are actually ways to get through to someone who can help.
The whole system is so confusing! I filed three weeks ago and still haven't seen a dime. They keep asking for more paperwork and every time I call I get a different answer about what I need to submit. How are people supposed to survive while waiting for this bureaucratic mess to sort itself out??
Just went through this process myself a few months ago. The waiting week is required by law - you won't get paid for your first week of unemployment even if approved. After that, payments typically arrive within 2-3 business days of filing your weekly certification. You can set up direct deposit through your online account which is much faster than waiting for a paper check. Make sure you keep filing every single week even during the waiting period or you could lose benefits. Also document your job search activities since they may audit that later.
That's really helpful information about the direct deposit option! I didn't realize you could set that up through the online account. Quick question - do you remember how long it took for the direct deposit to get activated once you set it up? I'm worried about any additional delays if I switch from paper checks to direct deposit mid-process.
I had the same worry when I was approaching my limit last year. If you can't reach anyone at NYS Department of Labor to ask about your specific situation, I ended up using this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was way easier than spending hours on hold trying to get through myself. The agent was able to explain exactly where I stood with my benefits and what options I had.
26 weeks goes by SO fast when you're actually living it. I remember thinking I had plenty of time when I first started collecting and then suddenly I was down to my last few payments. The system is just not designed for how long it actually takes to find good employment these days.
So true! I'm in a similar situation and it's terrifying how quickly those weeks disappear. The whole system feels like it was designed for a different era when people could find jobs in a few weeks. Now with all the online applications and lengthy hiring processes, even landing an interview can take months. Have you looked into any workforce development programs through the state? I heard they sometimes offer additional support or training opportunities while you're still collecting.
Diego Fisher
I've been through this exact same situation! What really helped me was setting up text alerts through my bank app so I get notified the moment any deposit hits my account, even if it's pending. Also, I learned that if you have a same-day certification deadline (like if you missed your usual day), the NYS Department of Labor processes those payments on a different schedule - usually takes an extra 1-2 days. Since you mentioned bills due tomorrow, you might want to check if your bank offers any overdraft protection or if you can move the due date by a day or two. The money will definitely come, it's just the timing that's unpredictable between DOL and the banks.
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Ethan Brown
•That's such a smart tip about setting up text alerts! I never thought about that but it would definitely help with the anxiety of waiting and wondering. I'm going to set that up right after I post this. Also really good point about the different processing schedule for late certifications - I've definitely had to certify late a few times and noticed it took longer but didn't connect the dots. Thanks for the practical advice about contacting the bank for overdraft protection too, that could really save someone from late fees while waiting for the deposit to hit.
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Juan Moreno
I've noticed the same pattern with my deposits! One thing that really helped me track the timing was keeping a simple log of when I certify versus when I actually see the money. After a few months, I realized my bank (KeyBank) consistently takes exactly 3 business days from when NYS Department of Labor shows "paid" status. So now I just plan around that schedule instead of stressing about it. Also, if you're really tight on cash, some banks will give you provisional credit for regular direct deposits like unemployment - worth asking about if this becomes a recurring issue with bill timing.
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