New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

For future reference, the NYSDOL actually posts system outages and maintenance schedules on their Twitter account @NYSLabor. They don't always update it immediately when there's an unexpected issue, but it's worth checking there first to see if there's a known problem before you spend hours trying to get through.

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good tip thx

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This is such a common issue - I've been dealing with NY unemployment for about 8 months now and the website crashes almost every Sunday evening. What's helped me is setting a reminder to certify on Monday mornings instead of waiting until the last minute. The system is usually much more stable earlier in the week. Also, if you're on mobile, try switching to incognito/private browsing mode - sometimes that helps with the login issues. Hope everyone was able to get through eventually!

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That's really smart advice about certifying earlier in the week! I always wait until Sunday night like an idiot and then panic when it doesn't work. Definitely going to start doing it Monday mornings from now on. The incognito mode tip is interesting too - never thought about trying that. Thanks for sharing what's worked for you!

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Hey Miguel! I just went through this process about 3 months ago when my company did layoffs. My experience was pretty similar to what others have shared - took about 2.5 weeks for my initial claim to get approved. One thing I wish I had known earlier is that you can check your claim status online through the NYS DOL portal, and they'll send you a determination letter (either by mail or electronically) once they make a decision. Since you filed last Monday, I'd expect to hear something by the end of next week or early the week after. For your rent situation, you might want to reach out to your landlord now to let them know about the timing - many are understanding about unemployment delays if you communicate upfront. Also echoing what others said about filing your weekly certifications immediately - don't wait for approval!

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That's really helpful advice about reaching out to the landlord proactively! I hadn't thought about that but it makes total sense to give them a heads up about the potential timing rather than waiting until the last minute. I'm definitely going to do that tomorrow. And thanks for the reminder about the weekly certifications - seems like that's the one thing everyone wishes they had known sooner. Really appreciate you sharing your timeline too, it's reassuring to hear from someone who went through the same situation recently.

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I just wanted to add another perspective since I went through this process twice - once in 2022 and again earlier this year. The first time took almost 6 weeks because I didn't realize I needed to provide additional documentation about my previous employer (they had since closed down). The second time was much smoother at just under 3 weeks. My advice would be to log into your account frequently and check for any messages or document requests - they don't always send email notifications for everything. Also, if you haven't already, make sure you have your direct deposit information set up correctly in the system. Nothing worse than getting approved and then waiting extra days for a paper check to arrive in the mail. Good luck with your claim Miguel, and definitely follow everyone's advice about those weekly certifications!

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Just want to say I understand the position you're in. The gap between early retirement and Social Security eligibility is tough to navigate financially.

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I'm actually dealing with something similar right now at 64. One thing to consider is whether you could negotiate a severance package that includes having your employer classify it as a layoff rather than retirement. Some companies will work with employees on this, especially if they're already planning cuts. It might be worth having a conversation with HR about your options before making any final decisions. Also, look into COBRA and other health insurance options since that's usually a big expense during this transition period.

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That's really smart advice about negotiating with HR! I hadn't thought about trying to work something out where they could classify it differently. Do you know if there are any specific things I should ask for or ways to approach that conversation? I'm worried they might just say no, but if they're already planning cuts anyway, maybe they'd be open to it. The health insurance piece is definitely something I need to figure out too - COBRA is so expensive but I can't afford to go without coverage.

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One more suggestion based on my experience - after I used Claimyr to get through to a rep, I learned my claim was held up because I had accidentally answered YES to the question about being out of my authorized work area during one week's certification. I didn't even remember doing this! The agent was able to correct it on the spot. Double-check all your past certifications if possible to see if you might have made a similar mistake along the way.

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This is excellent advice. One wrong answer during weekly certification can place an indefinite hold on your claim. Common mistakes include answering yes to questions about: - Being unavailable for work - Traveling outside your work search area - Refusing job offers - Not conducting work search activities Even if you correct it later, the system often keeps the hold until a representative manually releases it.

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I finally got through to someone!!! After 3+ hours on hold today. Turns out my claim was flagged for "additional wage verification" because I had worked in both NY and NJ last year. They never notified me about needing additional documents! The agent released the hold and said I should receive all my backpay within 3-5 business days. I'm cautiously optimistic but won't believe it until I see the money. Thank you all for your help and suggestions during this nightmare!

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That's great news! Multi-state employment issues are increasingly common and often go unnoticed until someone manually reviews the claim. Make sure to keep checking your payment history over the next week. If you don't see movement in 5 business days, call back immediately - sometimes they need to manually release each weekly payment.

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YESSS!! So happy for you! Multi-state wage issues are such a pain and they really should notify people about these holds. Fingers crossed your backpay comes through quickly - you've been through enough stress already. Keep us posted on whether the payments actually hit your account!

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I went through this exact same situation last year! The key thing to remember is that it's all about your earnings, not the number of hours worked. I was working two part-time jobs and was worried I wouldn't qualify, but it turned out I had enough wages spread across the quarters. One tip - if you don't qualify under the regular base period, NY also has an "alternate base period" which uses the most recent 4 quarters instead of the standard calculation. This can sometimes help if you had lower earnings earlier but have been making more money recently. Definitely worth mentioning when you file your claim if the regular base period doesn't work out for you.

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That's really good to know about the alternate base period! I had no idea that was an option. So if I understand correctly, the alternate base period would look at more recent quarters instead of the standard timeframe? That might actually help my situation since I've been earning more in my recent jobs compared to when I first started working part-time. Do you know if you have to specifically request the alternate base period when filing, or do they automatically check both options for you?

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Just wanted to share my experience - I was in a similar boat with multiple part-time jobs and irregular hours. What really helped me was requesting a wage transcript from the Social Security Administration before filing my claim. It shows all your reported wages by quarter and employer, so you can see exactly what NYS DOL will be looking at when they calculate your base period. You can request it online at ssa.gov and it's free. Having that in hand made the whole process much smoother because I knew ahead of time whether I'd meet the requirements. Also, don't forget that some employers might have reported your wages under slightly different names or business entities, so double-check everything matches up!

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