In most cases payment holds are resolved within 3-4 weeks if there are no complications. Make sure you respond immediately to any requests for additional documentation if they contact you. Sometimes the hold is just a routine audit and will clear automatically.

I'm going through the exact same thing right now - been on hold for 10 days with no explanation. The uncertainty is the worst part because you can't plan anything or know when it might resolve. I've been calling the main number (888-209-8124) every morning right at 8am when they open, but even then I usually get a busy signal or get disconnected after waiting on hold for hours. One thing I did find helpful was checking the "Messages" section in my online account daily - sometimes they'll post updates there even if they don't email you. Hang in there, we're all dealing with this broken system together.

Make sure you understand exactly what weeks you're entitled to back pay for. The reversal should cover from your original filing date through when the appeal was decided, minus any weeks you might have worked or had other disqualifying factors. Also, be aware that the back pay will likely be subject to taxes, so don't spend it all assuming it's your full amount.

Hey Malik! I went through a similar situation about 6 months ago. One thing I wish someone had told me is to start documenting everything NOW - screenshot your online account status, save all the letters you're getting, and keep a record of when you filed each weekly claim. When I got my reversal, there was a discrepancy in how many weeks they calculated for my back pay, and having all that documentation saved me from losing out on about $800. Also, don't panic if your online account looks weird for a few days - sometimes it takes their system a bit to catch up with the appeal decision. The back pay should definitely come automatically, but it might show up as separate deposits rather than one lump sum.

Yeah definitely file right away. I made the mistake of thinking I should wait and see if I could find another job first. Bad idea - you're just losing time and potentially money. The NYS Department of Labor wants you to file as soon as you're unemployed.

Just to add some clarity - in NY you should file your initial unemployment claim immediately after losing your job, but there's still a 7-day waiting period before you receive your first benefit payment. This waiting period starts from your first day of unemployment, not from when you file. So if you were laid off yesterday, that counts as day 1 of your waiting period. You'll still need to certify for benefits during that first week even though you won't get paid for it. The key is getting your claim started ASAP so there are no unnecessary delays in the process.

idk why no one is saying the obvious but have you tried using a different device completely? my phone kept failing but my roommates iphone worked first try. something about the camera quality makes a huge difference.

I went through this exact same nightmare last month! What finally worked for me was using a friend's newer iPhone instead of my old Android - the camera quality made all the difference. Also, try doing it during off-peak hours like early morning (6-8am) when their servers aren't as overloaded. I know it's frustrating when rent is due, but don't give up on the online verification yet - it's still faster than mailing docs. If you do end up mailing, definitely send everything certified mail with tracking so they can't "lose" your paperwork. Hang in there, you'll get through this!

Could be your bank too - sometimes they hold deposits for review especially if the amounts vary. Call your bank and ask if there's anything pending.

I'm going through the exact same thing right now! Filed my weekly certification on Sunday and it's now Thursday with no payment. My claim status shows active and no issues flagged. This is really stressful because I have bills due tomorrow. Has anyone tried contacting their local career center instead of the main phone line? I heard they might be able to help check on payment status.