New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

just file and see what happens, worst they can do is say no

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I went through something very similar about 6 months ago. My manager was creating a hostile work environment and eventually told me I could resign or be terminated for "performance issues" that were clearly fabricated. I documented everything - the conversations, dates, witnesses, even took photos of the impossible tasks I was being assigned. When I filed for unemployment, NYS Department of Labor did put my claim into adjudication, but I was ultimately approved. The key things that helped my case were: 1) I had written evidence of the ultimatum, 2) I could show a pattern of discriminatory treatment, and 3) I demonstrated that I had no reasonable alternative but to quit. The process took about 8 weeks, but I did receive back pay for the entire period. Don't let anyone tell you it's hopeless - constructive discharge is a real thing and NYS Department of Labor does recognize it when properly documented.

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@Jabari-Jo Your story gives me so much hope! I'm dealing with a very similar situation where my manager has been making my work life unbearable and basically forced me to choose between resigning or getting fired. I've been reading through all these responses and taking notes on what documentation I need to gather. One thing I'm worried about though - did NYS Department of Labor require you to prove that you tried other remedies first, like filing a complaint with management or HR? My situation is that there's really no one above my supervisor to escalate to, and I'm concerned they might deny my claim for not "exhausting all options" even though there weren't really any other options available. Also, during those 8 weeks of adjudication, were you able to collect any benefits at all or did you have to wait until the final decision? I'm trying to figure out how to manage financially during what sounds like could be a lengthy process.

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@Jabari-Jo Your experience is exactly what I needed to hear! I'm actually in a very similar situation right now. My supervisor has been making unreasonable demands and creating a hostile environment, and I'm seriously considering whether I have grounds for constructive dismissal. When you documented the "pattern of discriminatory treatment," how detailed did you need to be? I've been keeping a journal of incidents but I'm worried it might not be enough for NYS Department of Labor. Also, did you file your claim immediately after resigning or did you wait to gather more documentation first? I'm trying to balance getting the claim in quickly versus making sure I have everything I need to support my case.

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I went through this exact situation last year when I was laid off from a $95k job. The $504 max is definitely a shock at first, but here's what helped me: Start applying immediately since there's a waiting week, set up direct deposit to get payments faster, and consider this an opportunity to reassess your expenses. I actually ended up finding a better position within 12 weeks. Also, don't forget you might be eligible for COBRA subsidies or marketplace health insurance to help with medical coverage during the transition.

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Thanks for sharing your experience @Daniel Price! That's really encouraging to hear you found something better within 12 weeks. I'm definitely going to file right away - didn't realize there was a waiting week. The COBRA subsidies tip is super helpful too since I was worried about losing my health insurance on top of everything else. Did you find the job search requirements manageable while dealing with the stress of being unemployed?

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@Giovanni Greco I feel your pain - I went through the same shock when I got laid off from a $120k job last year. The $504 max is brutal when you're used to higher earnings, but here are some practical tips that helped me survive those 4 months: 1) File your claim TODAY - don't wait, the sooner you start the process the better. 2) Start cutting non-essential expenses immediately (streaming services, dining out, etc). 3) Look into freelance or contract work in your field - you can still collect partial benefits if you earn under a certain threshold. 4) Network aggressively - most good jobs come through connections, not job boards. 5) Consider this time to maybe pivot to an even better role. The financial stress is real, but try to view this as a temporary setback rather than a catastrophe. You've got valuable experience at that salary level, so you're marketable. Hang in there!

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I'm so glad to see people getting their approvals! I submitted my waiver in early June for a $2,100 overpayment from those duplicate payments. Reading through everyone's experiences here has been really helpful - it sounds like most people are getting approved after 3-4 months of waiting, which gives me hope. I was starting to panic thinking I'd have to pay it back, especially since it was clearly their system error. Has anyone noticed if they're processing June submissions yet, or should I expect to wait until September/October? The uncertainty is the worst part!

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Hey Chloe! I just went through this same process and got my approval letter last week after submitting in late May, so you're probably looking at around 3-4 months from your June submission date. Based on what I've seen in this thread, they seem to be processing them in order, so you might hear back sometime in September or early October. I know the waiting is absolutely nerve-wracking - I was checking my mailbox obsessively every day! But from everything I've read here and my own experience, these system error cases are getting approved pretty consistently. Try to hang in there, and maybe consider calling if you hit the 4-month mark just to check on the status. The uncertainty really is the worst part, but it sounds like you'll be fine!

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Mei Lin

I'm in a very similar situation - submitted my waiver in mid-June for a $1,850 overpayment from those duplicate payments. Reading everyone's experiences here has been incredibly reassuring, especially seeing that most people are getting approved after 3-4 months. The waiting game is brutal though! I keep checking my online account and mailbox obsessively. It's encouraging to see that even with the long delays, NYSDOL seems to be recognizing that these were system errors on their end. Thanks to everyone who shared their timelines and outcomes - it really helps to know we're not alone in this mess. Fingers crossed we'll all have good news by fall!

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This thread has been super helpful! I'm actually in the exact same boat - payment showing released from 11/14 but KeyBank says no pending deposit. Based on what everyone's shared here, it sounds like there's definitely been system issues with batch releases since their platform update. I'm going to follow the same steps: call KeyBank first to confirm (already did), then use that Claimyr service to reach an actual NYSDOL agent. Really appreciate everyone sharing their experiences and the specific phone numbers/resources. It's so frustrating when the automated system says everything is fine but your money is nowhere to be found!

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@Yuki Sato You re'definitely on the right track following those steps! I ve'been lurking in this community for a while and have seen several similar posts about payment delays since the platform update. It seems like the Released "status" isn t'always reliable anymore - there s'clearly some disconnect between what the automated system shows and what actually gets processed to KeyBank. Good idea to document everything when you call too dates, (times, reference numbers in) case you need to escalate further. Hoping the Claimyr service gets you connected quickly like it did for the others!

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I'm dealing with this exact same issue right now! My payment has been showing "Released" since 11/16 but still nothing on my KeyBank card as of today. After reading through all these comments, it's clear this is a widespread problem with their system updates. I called KeyBank first like everyone suggested (1-866-295-2955) and they confirmed no pending deposits from NYSDOL. Really frustrating when you're counting on that money! Going to try the Claimyr service that several people mentioned since it seems like the only reliable way to actually reach a human at NYSDOL these days. Thanks to everyone who shared their experiences and solutions - this thread is a lifesaver for people dealing with these payment glitches!

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@Austin Leonard I m'in the same boat! My payment has been showing Released "since" 11/17 and it s'now been 4 business days with nothing hitting my KeyBank card. Just called KeyBank and they also confirmed no pending deposits. It s'so reassuring to see I m'not the only one dealing with this - was starting to panic that something was wrong with my specific claim. Definitely going to try that Claimyr service everyone s'recommending. Has anyone figured out if there s'a pattern to which claims are getting affected by these system glitches? Like is it random or tied to specific claim types or filing dates?

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Remember to keep filing your weekly claims even while the appeal is pending! A lot of people forget this step and it can mess up your benefit timeline.

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Don't let that one bad experience scare you too much - every judge is different. I had my hearing last summer for a similar situation (hostile work environment) and the judge was actually very patient and thorough. Make sure you have a quiet space for the call if it's by phone, and test your phone connection beforehand. Also, when you present your evidence about the safety issues, be specific about dates and what actions you took to address them with management before quitting. The fact that you have text messages and emails is really good - that's exactly the kind of documentation that can make or break these cases. You've got this!

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