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Yeah this happened to my brother too! He hurt his shoulder at his job and couldn't do heavy lifting anymore but his company just laid him off instead of finding him different work. He ended up getting unemployment but had to prove he was looking for office jobs and stuff he could actually do with his injury. Took forever to get approved though.
I went through something similar when I had surgery and couldn't return to my retail job that required standing for long periods. The key thing NYS Department of Labor looks at is whether you're "able and available" for SOME type of work, not necessarily your previous job. Since your doctor cleared you for non-physical work, you should be able to qualify. When you file, be honest about your restrictions but emphasize what you CAN do. Document your job search efforts for positions that fit your medical limitations - remote work, desk jobs, customer service roles, etc. Also definitely look into workers compensation since this was a workplace injury. You might be eligible for both depending on timing and circumstances. The approval process can take a while when there are medical restrictions involved, so file as soon as possible.
This is really helpful advice, thank you! I hadn't thought about emphasizing what I CAN do rather than focusing on my restrictions. You're right that I should definitely pursue workers comp too since this was a workplace injury. Do you know if there's a time limit for filing workers comp claims? I'm worried I might have waited too long already since it's been about a month since the injury.
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Congrats on getting it sorted out! This thread was super helpful - I'm in a similar situation where I'm reapplying after about 8 months of work. My KeyBank card expires in 2026 so sounds like I should be good to go. Really appreciate everyone sharing their experiences, especially the tip about calling KeyBank directly to check if the card is still active. That's way easier than trying to get through to unemployment!
Yes, this whole thread has been a lifesaver! I was in the same boat last year when I had to reapply - ended up calling KeyBank first like @Lara Woods suggested and it saved me so much time. The unemployment phone lines are impossible to get through to, but KeyBank s'automated system will tell you right away if your card is active. Good luck with your claim!
Just went through this myself a few weeks ago! They automatically used my old KeyBank card from 2023, even though I hadn't used it in almost a year. The funds showed up within 2-3 business days of my certification being processed. One thing I learned - if you're not sure if your card is still active, you can test it by trying to check the balance at an ATM or through KeyBank's automated phone line (1-866-295-2955) before your payment is scheduled. That way you'll know ahead of time if there might be any issues. Also, make sure your address is updated in both your unemployment profile AND with KeyBank if you've moved, otherwise you might run into the same problem @Molly Chambers mentioned!
This is really helpful advice! I'm actually dealing with a similar situation right now - just got approved for benefits again after being back to work for about 6 months. My KeyBank card is from early 2024 so it should still be good, but I hadn't thought about checking if it's still active beforehand. Definitely going to call that number you mentioned to verify before I expect any payments. And good point about the address - I did move recently so I'll double check that everything matches up. Thanks for sharing your experience!
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The general rule is you stop when you're no longer unemployed or underemployed. Full-time work = stop filing. Part-time work = keep filing but report everything honestly. NYS Department of Labor is pretty clear about this in their handbook, but I know it can be confusing when you're in the middle of it.
One thing to add - make sure you understand the difference between "accepting" a job offer and actually starting work. I learned the hard way that you can accept an offer on Monday but if you don't start until the following week, you're still unemployed for that entire week and should file your claim. The key date is when you actually begin working and earning wages, not when you shake hands on the deal. Also, keep all your paperwork (offer letter, start date confirmation, etc.) in case NYS Department of Labor ever needs to verify your timeline.
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If you're really worried about timing, I'd suggest setting up direct deposit if you haven't already. The debit card option can sometimes have weird delays during holiday weeks, but direct deposit is super reliable with NYS Department of Labor payments.
I do have direct deposit set up already. Good to know that's the more reliable option!
Just wanted to add that you can also check the NYS Department of Labor website or mobile app to see the status of your payment if you're ever unsure. They usually show when payments are processed and released, which can give you peace of mind during holiday weeks. I've found their payment tracker to be pretty accurate.
Keisha Johnson
Glad to see you got your form! For anyone else reading this thread with the same issue: 1. Try the alternate path through NY.gov ID → Unemployment Services → Get Your NYS 1099-G 2. Try early morning or late night when server traffic is lower 3. If those don't work, file an extension (Form 4868) by April 18, 2025 4. You can also request the form via the automated phone system 5. If all else fails, estimating from bank statements and amending later is an option Hope this helps future tax filers!
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Yara Sabbagh
•Thank you for summarizing everything! This will definitely help others who run into the same problem.
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Connor O'Brien
Just wanted to add another potential solution for anyone still struggling with this - if you're using Chrome or Safari, try switching to Firefox or Edge. I had a similar issue last year where the NYSDOL website just wouldn't work properly in Chrome (kept getting JavaScript errors), but it loaded fine in Firefox. Sometimes it's just a browser compatibility issue. Also, make sure to disable any ad blockers or privacy extensions temporarily as they can interfere with government sites. Worth a shot before going through all the other more complicated steps!
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