I'm dealing with the exact same frustration! Been trying to reach NY unemployment for almost 3 weeks now and it's like they don't want us to get through. My claim has been "pending review" since early February and every time I call, I either get disconnected after waiting for hours or the system just hangs up on me completely. It's ridiculous that we have to jump through so many hoops just to talk to someone about our own benefits. Reading through everyone's experiences here, it sounds like this is a widespread problem and not just bad luck on my part. I'm going to try some of the suggestions mentioned - the early morning calling trick and maybe that Claimyr service if I get desperate enough. Has anyone had any luck with reaching out to local elected officials? I'm wondering if that's worth trying too.

I just went through this exact same nightmare last month! After reading all these comments, I wanted to share what finally worked for me. I tried the early morning calling (7:58am) trick that @Aisha mentioned for about a week straight with no luck. Then I combined it with calling the alternative number @Tyrone suggested (888-209-8124) AND selecting the Spanish option first. Even though I don't speak Spanish, when I got connected I just said "English please" and they transferred me to a bilingual agent. The whole process took about 45 minutes total wait time. The agent explained that my claim was also stuck in that new January verification system - apparently thousands of claims are backed up because of this policy change. She was able to clear it immediately and I got my benefits deposited 2 days later. Don't give up! The system is definitely broken but there are ways around it if you keep trying different approaches.

I just went through this same process a couple months ago after getting laid off from my restaurant job. The NYS Department of Labor calculation definitely isn't straightforward at first! What really helped me understand it was looking at my actual quarterly wage statements - you can usually find these on your pay stubs or request them from HR. Since you worked 8 months at $18/hour, you likely have wages in at least 2-3 quarters which should meet the minimum requirements. One tip: when you file your claim, make sure all your employer information is exactly right (business name, address, etc.) because any errors can delay your processing. Also keep track of your job search activities from day one since you'll need to report them weekly to maintain eligibility. The waiting can be stressful but having that weekly benefit amount definitely helps bridge the gap while you're looking for your next opportunity.

I can definitely relate to the confusion about NY unemployment calculations! When I got laid off from my office job last year, I spent hours trying to figure out what I'd actually receive. The key thing that helped me was understanding that NYS looks at your "base period" which is typically the first 4 of the last 5 completed calendar quarters before you file. Since you've been working 8 months at $18/hour, you should have a solid wage history. I'd recommend filing your claim ASAP - don't wait trying to optimize timing because you'll lose potential benefit weeks. Also, definitely gather all your pay stubs and employment info before starting the online application. The process took about 10 days for me to get my first payment, but having everything organized upfront really helped speed things along. One last tip: start documenting your job search activities immediately since you'll need to report them weekly to maintain eligibility. Good luck with both the claim and finding your next job!

keep all your documentation!! job search logs, any correspondence with employers, everything. if they do come after you for overpayment you'll need proof that you followed all the rules

I went through this exact situation about a year ago and can share some insights. Yes, you typically do have to pay back overpayments, but the circumstances matter a lot. In my case, I had to repay about $1,200 because I made an honest mistake reporting my part-time earnings one week. However, NYS Department of Labor was actually pretty reasonable about it - they offered me a payment plan of $75/month and didn't charge any interest or penalties since it wasn't considered fraud. The key is to respond quickly if you get an overpayment notice and be completely honest about what happened. They can usually tell the difference between an innocent mistake and intentional deception. Also, definitely keep doing what you're doing with documentation - that saved me during my appeal process.

Same thing here - got the scary letter but it was just their computer system being dumb. As long as you've been honest about your work and reporting everything on your weekly claims you should be fine.

I went through this exact same thing last year! The "potential overpayment" notice scared me too but it really is just their standard review process. In my case, it was because I had reported some freelance work but the timing of when I got paid versus when I reported it on my weekly certification got mixed up in their system. I gathered all my documentation - pay stubs, bank statements showing deposit dates, and screenshots of my weekly claim submissions - and sent everything in before the deadline. Took about 6 weeks but they eventually cleared it and I didn't owe anything. The key is responding promptly with all your records. Don't let it stress you out too much, these automated reviews happen all the time and most get resolved in the claimant's favor when they've been reporting honestly like you have.

Same thing happened to me - filed the day after my layoff and had benefits within two weeks. Just make sure you have all your employment dates and salary info ready when you apply.

Just to add some clarity - you definitely want to file immediately with NYS DOL. I made the mistake of waiting "until everything was sorted out" with my employer and lost almost 3 weeks of potential benefits. The application itself is pretty straightforward on their website, you'll just need your last employer's info, your SSN, and details about your work history. One tip: if you're having trouble with the website during peak hours, try filing early morning or late evening when traffic is lighter. Good luck!